United Airlines

✅ Verified Review | Washington Dulles to Toronto Pearson. On this day of travel, I needed to change my flight and the woman (I forgot her name) who helped me behind the desk did not know that if I didn't make it back to Toronto (because I didn't look ill) that I could have lost my vision permanently because I needed medical attention. I am grateful to United Airlines for accommodating my desperate need to get back to Toronto ASAP. I even tried to get help from Air Canada, who I usually fly with and they would not help me. But United Airlines was the only airlines who would help me. I will always remember United Airlines and the compassion and courteous help that the woman who worked behind the service counter gave to me. She also went above and beyond by giving me a confirmed seat and not a standby ticket. This is what all customer service should look like and I am thankful to United Airlines.

✅ Verified Review | Los Angeles to Rio de Janeiro via Houston. Nice surprise and United is slowly improving. Everything went smoothly. From check-in to landing. Not of course at the level of an Asian or Middle East airline, but matching with LH. Employees seemed more motivated than usual, planes on time, well catered lounges, etc.

✅ Verified Review | Flew for work from Los Angeles to McAllen via Houston. United Airlines did not give an excuse why the plane was late from the bay area to LA. That delay made me miss my connecting flight to McAllen. During this my luggage did not meet me at my final destination. Once my luggage arrived at my hotel it was broken. They tried to fix the problem but I still had to pay for new luggage. The return flight was worse - delay after delay and they had planes leaving to LAX. This airline needs to get their stuff straight. I will make sure not to fly United again.

✅ Verified Review | Yesterday I traveled from Barcelona to Newark and was supposed to fly onto Austin. Once we landed in Newark, I saw that our Austin flight was cancelled. I am here to complain about the level of service that they gave to try to get rebooked. Once someone's flight is cancelled, there should be appropriate staff to handle the volume. Every representative was rude, as if it is my fault my flight was cancelled. We were all treated like a nuisance. After going through customs, I was halfway directed to the customer service line. It was downstairs, so I tried to use the escalator across the way to go down with my huge international bag. An agent screamed at us that we could use the escalator right in front of us, to not use that one and clog it up. Well we told her the escalator is broken and we can't use it. She didn't care. For some reason we could not use use the escalator that everyone else 50m away was using. I am 7 months pregnant and carried my huge bag down those stairs. I unfortunately pulled a muscle in my stomach, I should have used it anyway but I didn't. She still did not care. We then found the line. 100s of people were in it with two agents to help. We waited for over 4 hours. I got sick from not eating or drinking and being pregnant, but if I got out of line, I would have to start over. 30 minutes later the two agents tell us "well we are off now, you guys have to call. Bye." They left us. A man yelled "I've been on hold with them for an hour and a half already!" Most of us in tears from being there so long. I was there 4.5 hours, I don't know how long the people in the front were there. Unfortunately my phone was stolen in Spain, so I had no way to call. Simply stuck with no way to rebook. I finally found another flyer who let me borrow their phone. I understand cancelled flights, but you need to take care of your paying customers. I have never been treated that way. I am very upset, even today.

✅ Verified Review | Newark to Miami. It was snowing all day in New Jersey, and I called to confirm whether my flight to MIA was delayed or cancelled and I was told it was not. I get to the airport and they delay my 8:50 pm flight about 6 times, to the point where it's 1 AM. They tell everyone the flight is cancelled because they cannot find a pilot. On top of randomly canceling the flight after the many delayed, they do not bother to accommodate us with a voucher for a taxi back home or a hotel. They just simply said to call the airline and book another flight. Not to mention how rude and unprofessional one of the ladies at the gate was. When I asked her for information on booking the next flight she gave me an attitude and didn't even answer my question. When I called their customer service phone number and spoke to a supervisor he as well spoke to me in a very unprofessional manner and seemed very careless to hear anything of what I had to say. He didn't bother finding me any sort of accommodation either. It was so unfair that I had to drive to the airport in the terrible weather, to 5 hours later be told the flight is cancelled. And then that I had to pay for my own transportation back home. There were so many angry customers because everyone was pretty much stuck st the airport and United Airlines refused to help! Terrible experience and I will never fly with them again.

✅ Verified Review | Salt Lake City to Chicago. First, we were late for takeoff by approximately 30 minutes, just sitting at the gate. While this isn't usually a big deal, someone came on the speaker and said "I'm really not sure why we haven't been cleared yet." Really? Then why bother making the announcement? This lack of explanation was more concerning to myself and those was around me than saying nothing at all would have been. The seats were so close together, and I'm only 5'2" and 110lbs. This airline offers no snack options for individuals with Celiac's disease/gluten intolerance. Instead of giving passengers options from the cart, one flight attendant was giving everyone small blue bags of some sort of trail mix. The flight attendant had a cart full of snacks he could have been offering. When I asked if he had any gluten free options, he said "I can't tell you if it's gluten free but you can look in the menu and try to buy something." He couldn't be bothered with telling me the other options he had in his cart. When I looked at the menu the only completely gluten free option offered was a small bag of popcorn that costs almost $6. I asked the other flight attendant if there were any snacks like bananas, "kind" trailmix bars, or baked potato chips in the front of the plane. Her response was "I don't know but the snacks for up front are you know, for up front." So instead of sacrificing one snack item from the front of the plane that probably costs less than a dollar in actuality, both attendants left me with no food for the duration of the flight. I flew with Delta last week and they were much more accommodating and pleasant. While they did not have gluten free snacks in economy either, the attendants did manage to find a banana and a "kind" bar for me in "the front" of the plane, after I only mentioned my gluten intolerance to them once. In comparison, Deltas entertainment system is also far more superior to United's. The only positive thing I can say about this trip with United is that my neighbor (after buying an hour of wifi for $8) did mention that the wifi connection was good. I've never had wifi connectivity issues on any plane though, so I'm not sure this says much.

✅ Verified Review | Awful experience - that pretty much sums up a seemingly amazing trip turned upside down when my flight was delayed. It all started with a simple 30 minute delay, which then crumbled into a mess. The original time was 6.40 pm and that time was delayed three times. After the third time they delayed it for good, meaning United delayed the flight for 13 hours. If that was not an inconvenience I do not really know what is. Not to mention that I was also relying on a connection flight that I also missed because of the unclear reasons given. United did me a "favor" by booking me another connection flight with a 7 hour layover. I needed to be home that day but instead I get to waste 7 hours of my day in an airport. What makes this even worse is the fact that they did not compensate any of the passengers on the plane. Fast forward and it's the next morning. You get up at 5 am and drive to the airport and get on the plane. The plane arrives at an airport where your connection is. Time is getting closer to the departure time and then it happens. The flight is delayed once again. This time it's for 3 hours (keep in mind I needed to be home a whole day ago). Now they apologize and say they can't do anything about it. This is probably the worst airline out there. United does not care about its passengers nor compensating the people they mess around.

✅ Verified Review | Very displeased with United Airlines. Our flight from Omaha to San Francisco was scheduled to leave at 7.30am this morning. At 7.30am no one had started boarding and no one announced anything over the speakers. The screens still said the flight was on time. The delay time changed on the screen every hour, pushing the flight time further into the day. I am traveling with my cousin and the only way we found out about the delays were through automated text messages sent to her phone. No one announced anything over the speakers to us while we waited at the gate. I am fine with a delayed flight, but it's been 8 hours. When we tried to ask about what was going on with our flight, the woman at the desk avoided all eye contact and walked away. We didn't see her again. We went downstairs to the main desk and asked about other flying options and the woman at this desk said we didn't have any other options. We hopped on the website afterwards and figured out we could change it ourselves. Very poor customer service. These workers don't seem too concerned about answering any of our questions. Our flight was delayed so many times due to "maintenance issues" eventually they gave up and switched planes. The plane we are now on is apparently having problems too. We are all sitting on the plane waiting to take off after waiting for this flight. At least the flight attendants and the captain are nice.

✅ Verified Review | Grand Rapids to Denver. Terrible airline, more times than not they are delayed by not only mins but hours when weather is perfect. One of my last choices. Air travel is good but don't expect to make your layover connection. I just not travel this airline when no other options for times due to work conflicts are available

✅ Verified Review | Newark to Edinburgh. This flight was a disgrace. We arrived at the airport and the ground crew who accepted our luggage was as unhelfpul and impolite. Our luggage was one kilo to heavy and the guy was making a big scene out of it, afterwards we just through a towel away and he was happy. The flight was horrible. I booked my flight on the lufthansa homepage, and if I would have known that I'm flying with United I would have never booked it. Just a brief look at the Skytrax rating showed me what I should expect and the reality is even worse. The entertainment system was broken, my front seat pocket was ripped, one toilet was out of order so lots of waiting people standing next to me during the flight. The toilet was filthy when I used it and the toilet seat was broken. This was just a horrible, terrible flight not worth a penny.