United Airlines

✅ Verified Review | This was my first time flying and I was so excited. I wanted to take my whole family (parents, my sister, her husband, and my three children) on a great trip. I am a single mom and this trip was a long time coming. It took me a long time to save up to pay for this flight (for all 8 of us) and to pay for a place for us to stay. We get on the plane to Newark from Pittsburgh and we had to wait 30 mins because they didn't fuel the plane. Now maybe it's my ignorance but shouldn't that be done before the passengers get on the plane? Why have people waiting after all the crazy things you have to do to get through security check with 8 people. While we were on that plane they delayed our flight to San Juan from Newark four hrs. Now if I was by myself I wouldn't be complaining but with a family of 8 this was no walk in the park. But once again maybe it's my ignorance but the flight was delayed because they didn't have a working plane. This to me is just unacceptable. This is all without any other compensation other than meal vouchers. Partly my fault because I was to naive to think I needed insurance for such a trip. Silly me! After five hrs of idle sitting my children couldn't careless about eating. But that's not the end of this great vacation that turned into a complete nightmare. Our flight was delayed yet again. And we are still waiting! I'm so disappointed. Thank you United Airlines.

✅ Verified Review | Punta Cana to Pittsburgh via Newark. The worst. Unfortunately, my family and I were unable to get a direct flight from our vacation in Punta Cana to Pittsburgh, we had to fly through Newark, NJ. After a 4.5 hour flight with no in flight entertainment (broken direct tv) we dealt with several gate changes and 6 hours of continuous delays with little information. The service individuals gave no information or options for passengers to have a positive experience. Currently still delayed in Newark.

✅ Verified Review | Had to fly from a Raleigh NC to Newark NJ due to my son having emergency surgery, he then had complications and was placed in ICU. I called United and asked if I could delay our flight by one day to return home and explained why. She told me they had seats available on the next day flight but we would have to pay the same amount as our round trip tickets for our one way return. This is outrageous! We were not there for a holiday and wanted to stay additional days. No compassion, there are plenty of other airlines.

✅ Verified Review | Salt Lake City to Paris via Chicago with United. Our flight was held up in Chicago. This would make us late to our connection in Paris to Copenhagen. We went to customer service who very nicely and politely booked us on a later flight for all six of us in our party. A great job.

✅ Verified Review | I encountered excellent customer service from the United staff on the flight from Salt Lake City to Houston, and from Houston to New Orleans. Flight 1718 was delayed by air traffic control for an hour, which meant an extremely tight, in fact, impossible layover in Houston [7 minutes]. The gate agent [Gate B7 at SLC] got me a reservation on the first flight out the following day as the flight from Houston to New Orleans was the last of the day. The agents kept us up to date and were optimistic that time would be made up and the outbound flight held a few minutes to accommodate enroute passengers. Apparently, meals for first class were not delivered on the previous flight and the gate agent ran down to buy 8 meals to make sure we got fed. The United staff did an excellent job in hurrying boarding and making sure those with tight connections had a good shot at making the next flight. It all worked out! I made the flight to New Orleans. Not surprisingly, the checked bag didn't make it, but it was delivered to my door two days later, at an address 120 miles from New Orleans. On this flight United Airlines did very well indeed.

✅ Verified Review | Los Angeles to Melbourne, and it was the worst flight experience I've ever had. Our itinerary was cancelled without any notification for missing a flight in the itinerary. This resulted in a chaos for our travel plans and we had to spend over 2 hours on the phone with customer services. After speaking to various supervisors our flight was reinstated, but all our meal selections and seat selections disappeared. Our family had to sit in different spots and with my daughter who turned 13 mid-flight could not be seated with her whole family together. Our food selection was also not available and as a result our family had to survive without much food. What a pretty special way to celebrate a 13th birthday. As a dad I was quite ashamed to fly my family on United Airlines! Also United planes do not have privacy filters on the TV screens and all the screens are visible from everywhere. With the person sitting next to our daughter watching "R" rated content it was also very disturbing. All they need on your screens is a filter and only the person sitting on front of it can see the information on their display while people on either side only see a darkened screen.

✅ Verified Review | I am a frequent flyer in United Airlines travelling about twice a month. It's extremely disappointing that I have been forced to check my bag time and again in while boarding, even when there is space in yet cabin. It is ridiculous! How can the cabin crew not communicate accurately to the people at the gate? I travel on business and so that I can move fast I travel light carrying only a cabin bag so I can zip to my destination as soon as I deboard as opposed to waiting at the carousel. This defeats the purpose. It's absolutely frustrating. And on top of that the lady at the gate was not courteous either: United certainly seems to be excelling at their growing reputation of pathetic customer service and it keeps getting worse. I wish I had more options to switch flights, I would want to avoid United. I have been patient but to go through this time and again is awful.

✅ Verified Review | San Francisco to Houston. This airline has continually declined. I used to only fly United because the service was great. On the flight over my mom and I were separated despite booking over 5 months in advance. The gate attendees in Houston were so rude. They made us get out of line and offered no help despite the embarrassment and inconvenienve. Coming back, our flight was delayed by more than 45 min. I will never fly this airline again.

✅ Verified Review | I am very unsatisfied. Not one of my flights from San Francisco to Mobile return via Houston was on time. My flight back to obile was even more horrible. First they couldn't find an airplane, the lady at the boarding ramp at SFO was very rude and not willing to help and wouldn't tell me her name. After arriving to Houston, I got put on a flight scheduled to leave hours later and then got delayed again for aircraft maintenance! And again the staff was rude. This was my first flight with United Airlines and will probably be my last. I am scheduled to be at work at the hospital in 5hrs and I have not had sleep from being stuck out of state at airports.

✅ Verified Review | Houston to Frankfurt. I was a frequent flyer with Continental that was forced to go with United after the merge. Service is horrible at United from booking to flight to baggage handling. My mother died in January and I had the rudest service when I tried to make an emergency trip to go to the funeral. It cost me a fortune. I was bumped to the cheapest flight, foreign airlines, worst seat. They lost my baggage, could not upgrade. No understanding at all, everybody was so rude. It is impossible to fly with United, fee for everything, penalty for any change completely disgusting. The only reason we keep flying with them is because they have a monopoly on the Houston market.