United Airlines

✅ Verified Review | Costa Rica to Boston via Houston with United. First my flight from Costa Rica to Houston is delayed 2 hours and 50 mins. Then slowly turns into a 7 hours delay. My connecting flight in Houston departs at 3:52. After telling the flight attendant I have a flight right after we board and begging to be let off early he tells me I'm not the only one. Then after my flights gets into Houston at 3 and I run through the entire airport, which is not small, and took a train. Go through customs, immigration, re-checking bags and all that. I finally see the gate at 3:42 and me and 2 other women watch them close the gate and tell us they gave our seats away. Even though we have 10 mins till departure. Staff at the gate wouldn't speak to us. The next flight is 5 hours later. No mention of anything being their fault. I will absolutely never travel United Airlines again.

✅ Verified Review | I have just had a very frustrating experience with United Airlines. I bought two tickets for NY, mine with $, my wife's with miles + dollars both using my United branded VISA card. I called and asked the record to be combined so that she would also get her first bag free and was told by the agent that this was accomplished. However, when I went to check-in tonight I discovered that this was not done. After an hour on hold, I spoke to a supervisor who told me that this couldn't be accomplished and that my wife would have to pay a fee for her first bag! The supervisor told me there was no way she could waive this fee. This seems like a bait and switch operation for both United and Chase VISA. A poor way to treat a frequent flyer and high dollar user of the United branded VISA card. One more example of why many people, now including me will try to avoid United.

✅ Verified Review | Houston to Edmonton with United. Flight attendant was wonderful. I needed to charge my phone and he went above and beyond in helping me. Asked us several times if we needed water or another drink. I love this airline! And the seats are always nicer and comfy than a few other airlines. I fly 6-8 times a week and I really appreciate how they over-delivered today on my flight.

✅ Verified Review | This United flight was the return part of a same-day trip Washington to Tampa return. Both flights were boarded with good discipline, pushed-back early, and arrived ahead of schedule. The service in economy was minimal, but there was a normal beverage offering: soft drinks for free and alcoholic beverages for a reasonable charge. I reserved and received the exit row window seat, which is my favorite. The personal device service onboard is a step forward, but the flight map included is much inferior to the one Lufthansa offers. As a Star Alliance Gold, I took the hike over to the B concourse to enjoy the Lufthansa Senator Lounge, which was surprisingly uncrowded. These last few weeks have been a trial-by-fire for United Airlines. Many frequent flyers have been outraged by egregious onboard errors, but my experiences with United have always been positive. I have several trips with them planned for next month, and I hope and expect that these flights will go smoothly as well.

✅ Verified Review | I fly to Ireland twice a year now and use either United or American. This is the first time I flew in a 767. I was most interested in the new United Polaris Business class. It may be different on the larger planes, however, on this aircraft the cabin was no different and was not new. The food from the new "chef" was the worst I've ever had in business class on any airline out of the 4 or 5 airlines I've traveled on in Business class. Having read the glorious PR about their new "chef," I was really looking forward to the food. I wouldn't serve it in Economy and they ran out of the Chicken dish by the time they got to me. The fish (my reluctant second choice) was over cooked and dry. The green noodles were stuck together on the bottom where I assume they were overheated. On the flight from Palm Springs to Chicago, I was trapped in Economy since there was no business class on that plane. I sat in the 3rd row and the attendant announced they were out of the cheese plate and cheese burger to the row in front of me. I flew two days after the huge PR disaster, dragging a customer off the plane kicking and screaming. It seems that is not the only problem. This airline is not run well. When the poor attendant in Business class announced to me they were out of the chicken dish I ordered, I was a bit upset and she apologized and said it had been a rough couple of days. My other complaint is an ongoing problem that everyone I know is dealing with. They keep advertising their frequent flyer program but when you actually try to get a business class seat, it is impossible most of the time. As an exercise recently, I tried to get a seat for the rest of the year--8 months!--and there were two flights in those 8 months that I could get a business class seat flying from Palm Springs to Cork, Ireland, and of course that only applies to the long flight, not the two short flights on either end which must be economy. I tried last August to book Business class seats both ways on this current trip and there were no seats available on the return flight--though online it shows 27 available seats in Business class. I'll be using American from now on.

✅ Verified Review | Houston to Amsterdam with United. Flight attendants were in a rush to serve dinner on this 8 hour flight. No smiles - just get it served and get it picked up. Since I spent 250,000 if my hard earned points to fly business on my first trip to Europe since 1986 I was anticipating a bit of a happier mood throughout the business cabin. Also, this was the vaunted new Polaris class which in my opinion was far from great. At 6'4" I should have been able to stretch out flat, but because of the shape of the pods that could not happen. The seat was also very uncomfortable. This was some of the worst food I have ever been served on United. Thank goodness our flight back was on Air Canada which was a wonderful experience. Rest assured my new travel card will be Bank of America and where I not only earn more millage than with my current Chase card but also will not be stuck flying United again.

✅ Verified Review | These 757-300s are over 15 years old and should not still be flying. If you are sitting in the back, expect it to take at least 15-20 minutes to deplane. The outbound (BOS-ORD) plane, N57870, had no TVs. It was just overall a dirty and run-down plane. The return (ORD-BOS) plane, N75858, did have TVs. When I'm on a plane that has TVs, I usually watch a movie on my iPad and turn the TV to the map channel. It took almost 20 minutes for me to find the map, then while we were something like 15th in line for takeoff (because that's just how things happen at O'Hare), the screen told me that my "free preview" of DirecTV was up and I had to pay to continue using the TV for anything, including the map. Shortly after takeoff, I opened the movie on my iPad and saw that I had forgotten to rent the movie I wanted to watch (and I admit that this was on me). I decided to watch a movie on the seatback TV and just pay the fee. However, they didn't seem to want my money even when I was desperately throwing it at them. The credit card reader didn't work no matter how many different ways I swiped my card. Eventually, I paid for an hour of free internet on my phone and transferred it to my iPad. The flight was halfway through at this point. I fly this route (BOS-ORD and back) several times a year to visit family. American Airlines is absolutely awful, and the most ironic thing is that we booked with United out of spite for American. Both American and United are horrible, so no matter how early in the morning their flights to Chicago are, JetBlue, here I come!

✅ Verified Review | This was my first time traveling with United Airlines, however it was frustrating. I was travelling with my family from Los Angeles to Maui which was a 6 hour flight. The services from the check point to the flight attendant was very bad. There was not a friendly person in the flight crew. We had booked the ticket 10 months ago and had payed high price for it, but still got the worst seat when flighing to and fro. One time we were assigned the last row seat next to the toilet and when came back they give the seat next to exit by the wing. Both the seats could not be adjusted. I don't understand how they assign seat? I had self checked 24 hours go, but I still got the worst seat. After paying a high price ticket they wanted an other 75$ if I wanted a better seat. I have travelled in several airlines but United airlines is the worst. I won't recommend this flight to anyone.

✅ Verified Review | Returning home from a family trip to Santiago (Dominican Republic) to Newark, I became very angry because having chosen our 4 seats together at time of purchase like I always have, we were separated by 23 rows. Having a 2 year old daughter and a 6 year old son this is sad. On top of that sitting on the last row with my daughter, I sent my wife and son on row 15 two lunches with the flight attendant, which never got to them. Food was given to someone else. Got out of the plane after landing to find out that they had no food the whole flight. I don't think we will choose United Airlines in the future.

✅ Verified Review | It started not too bad with the lady at the check-in being friendlier than expected despite the check-in facilities being rather uninviting. Next was the surprise that there's no lounge access for First Class passengers unless you're a frequent traveler. Yes, first world problem but with service-oriented airlines that'd be a "no go". Everything from boarding to disembarking goes by "not yelling is already friendly enough". Old 757 aircraft (not unexpected with United). Inflight entertainment screens the size of my phone and no on demand program. The real disaster though was the general condition of the aircraft. It was filthy. My personal highlight was the tray table. This one has not been cleaned in a long time. Although the flight wasn't bumpy, the coffee came in a mug that was clearly spilled over, but hey, who cares. Seated in row 1 as well gave me the pleasure of a free foot bath as obviously either the galley or the bathroom on the other side of the wall had a leak. Luckily it was only water soaking the carpet, my bag and my shoes. Here as well just shrugging shoulders when I asked for help. I really travel a lot around the world but there's no other airline that every time manages to underwhelm. United is a disgrace for Star Alliance who normally offers a premium product (LH, TG, LX, SQ, OZ and so on). After several disappointments and the latest incidents neither me nor anyone of my colleagues will consider United again.