United Airlines

✅ Verified Review | Reno to Burlington. First thing in the morning at 4:45am today, I got to my airport and my flight left at 5:30 . I punch in my confirmation code and was alerted by United Airlines kiosk that the time to check bags has passed. I was told from a United Airlines staff that I would be put on standby and booked out in the afternoon. I hear someone from baggage say, "we can still do it!" I greatly greatly appreciate the woman who helped me, she shook my hand and smiled at me and told me it would be OK. I appreciate her help, and my vacation would be a completely different experience (not for the better I was afraid) if it wasn't for her. Thank you.

✅ Verified Review | Portland to Mexico City via San Francisco. Scheduled departure at 6:55am delayed. Later we boarded and left the gate only to return to the gate and deboard. Told to wait in case we could leave. Left 3hrs+ late. Arrived in San Fran and learned we missed our connecting flight. Arrived at United Customer Service desk at 1:45am. The best replacement flight boards at 5:15am. No overnight accommodation provided. We will arrive at our destination 12 hours late! I am hoping that my two checked bags eventually catch up to me; I suspect I will need to make a return trip to the airport to get them. This is terrible service. United Airlines continues to provide poor customer service. There were over a hundred passengers that share my same sentiment!

✅ Verified Review | Chicago O'Hare to Lexington. My flight got delayed a few times and then finally cancelled due to weather. The weather was not the fault of United. When standing in the customer service line in F terminal we were all told that there was another customer service center in B terminal if we wanted to go over there. Everyone stayed in the line waiting patiently to get helped. There were approximately 5 or 6 people in front of me. The supervisor was standing behind the counter and says they are going to be going down to one agent shortly and we could go to B terminal if we wanted. We all decided to wait where we were since we did not know how long the line was in B terminal. Then all of the sudden he says that this counter in F terminal was closed. He never pulled the strap and closed the line. We all said to him that he had told us they were going to one agent and we were all willing to wait. Why are you now changing and closing the counter wile there are people waiting to get helped. He made his staff leave immediately. I walked to B terminal next to him and asked him for his name. He said I'm not giving you my name. He told me that he had worked 18 hours and can't work anymore or he gets penalized. When we all arrive at the customer service counter at B terminal it was exactly what we were all trying to avoid when in B terminal, Long lines! He then proceeded to go behind the counter in B terminal and continue to work along with one of the customer service ladies that was at F terminal. He had told me when walking to B terminal that the staff that had been at F terminal had would too many hours and could not work more. That was clearly not the case since they started helping people in the line at B terminal. We could have all been helped where we were and much faster than having to get in a longer line. His attitude and actions are completely unacceptable! This type of customer service is what continues to give United Airlines such a bad name.

✅ Verified Review | Los Angeles to Chicago. I will never fly United again. I couldn't even upgrade my seat. They have this new thing called basic economy, that they will charge you for everything. I will never recommend it. Stay away. Definitely this will be the last time I travel United Airlines.

✅ Verified Review | From Austin to Denver First Class on an A320. Check In via the mobile App, which I find is one of the better airline Apps. United Club is Austin has just been changed around a bit, adding more seating with a better flow to it. Some fruit and something to drink and then it was time to board. I like the United's zone lanes, as it tends to help spread things out a bit better. In Zone 1, was the 4th person to board. Comfortable new interior on this A320, Good legroom and snack service, with warm scones once airborne. Watched some videos, again on the UA App and in 2 hours we were landing, with a ontime arrival. Flight attendants and gate agents were all excellent and professional, frequent updates from the cockpit. Overall a really nice morning flight.

✅ Verified Review | I wish I could say that I was shocked by United and their lack of attention to detail. After having our flight from Newark to Boston delayed for an hour with no explanation why, finally boarded the plane ready to put it behind me. We get the amazing news that's the plane doesn't have up to date maintenance logs, which means we're not going anywhere. As if it couldn't get worse they announce that only one air conditioner was working so it's going to be stuffy. I will never fly United again. I will pay 200+ dollars to avoid sitting on a plane with no air for over 35 minutes. Horrible experience.

✅ Verified Review | This is my first trip I've planned with United Airlines in a very long time. My flight from Denver to Philadelphia was fine, I have no issue. My flight from Philadelphia home to Denver was awful. It was on one of their newer planes, and I had absolutely no room on this plane. I'm 6'1", and I feel like I had to squeeze into my seat. I couldn't hardly move the entire flight, and after getting home, my body is still aching from that flight (two days later). I have a very limited budget and cannot afford the luxuries an upgrade has to offer. I can't help that I'm so tall, I don't feel like I should have to pay extra just to sit in a seat that won't leave my body hurting for days after. I've never had this issue on any other airline, even on newer planes of similar models. I'm not sure if this is a manufacturing defect, or they purposely made the rows so close together that I had to have my knees jammed into the seat in front of me (more so than usual), or the seats so tiny I could barely move or even buckle my seat belt. I am not an overweight person, I've never been this confined on a flight in my life, and I travel pretty frequently. This will definitely make me hesitant to fly United Airlines in the future, I've never felt this way getting off a Delta flight, even with their newer planes.

✅ Verified Review | I read several negative reviews about United. So pleased to write that I had a great experience with United mainline flights on my Burbank - NYC/LGA via Denver. Customer Service agents were pleasant and helpful. Flight Attendants were helpful, polite, and sharp and went the extra mile in providing true customer support. The airbus 319/320 are new or fairly new, as compared to old Airbus 320 aircraft on JetBlue's non-stop JFK/BUR or Jetblue's non-engaged and cold-attitude flight attendants and CSA's. Comfortable leather seats on all flights. Great climate control. I enjoyed connecting in United's Denver terminal, clean, bright and spacious and plenty of helpful and polite United agents.

✅ Verified Review | My fiancé and I departed from Albany, New York for Steamboat Springs, Colorado over the holiday. United was seriously testing our skiing endurance. After sitting at the Albany gate for 20 minutes, the pilot informed us that the grounds crew forgot to load our bags! It’s not like we were the first flight. There was a United flight leaving at the gate over 30 minutes before us. My fiancé and I ended up running to our next gate because what was a 40-minute layover turned into a 15-minute layover in a different terminal. After sprinting up and down to the gate at Chicago, we arrived in the knick-of-time. We were able to grab salads at a stand outside the gate. After boarding the plane, we decided to eat our salads. Oddly we are able to finish our entire salad without moving. After sitting for 30 minutes, the pilot informed us there is an abnormal number of children on the plane therefore we were waiting for children life jackets. An hour goes by and we are informed from the pilot’s calculations we will need additional fuel, so we waited on the fuel truck. At this point all the young children who needed life jackets, are highly uncomfortable because the plane is becoming warm - over 80 degrees. It was an older plane so they could not turn on the AC. Think about all the poor parents! Scheduling is important to everyone’s well-being and we are now an hour and half late. If you can believe it, we were then informed the fuel truck put too much fuel in the plane! We are now waiting for another truck to take out some of the fuel. After sitting at the gate for an hour and 45 minutes, we were informed we will be leaving as soon as the second truck comes by because the first one broke down! We only sat at the gate on a stifling hot plane for two hours on what is normally a two and half hour plane ride. The 100-meter dash to the finish line was that half of all passengers bags on the plane did not make it to Steamboat ours included! We were in great shape to go skiing!

✅ Verified Review | Norfolk to Honolulu via Newark. Terrible experience! I haven't flown United in years and I wish I had kept it that way. They booked my flight with a layover in Newark, I had a carry on that they said needed to be put under the plane due to no room in the overhead bins, the agent put a green tag on my luggage, when we landed and I tried to get my luggage the agent asked me for my "green ticket", I then told him I did not receive a ticket and everyone else on line said they hadn't gotten one either, he said "well then you'll have to go to the carousel to pick up your carry on", thank god another agent basically said to ignore him. After we got the luggage we had to take a bus to the terminal, when I got to the terminal I knew we were cutting it close so myself and 2 other passengers ran to the gate where we were supposed to catch our flight to Honolulu. We ran up to the terminal and the agent said ( with great satisfaction) that we were too late, even though it was 10 minutes before our flight was supposed to leave. Why United scheduled our flights with no time to get to our connecting flights does not make any sense. Our flight was on time to our connecting flight but we had to take a shuttle and the gates were pretty far apart, we landed at 7:10 and our connecting flight boarded at 7:10! There was no possible way to make that flight. They put me on another flight but tried to give me economy class instead of the first class I paid for. I called the 800 number and they were absolutely no help, the agents in the airport rescheduled me on a different first class flight. The flight to LA the plane was nice, the food was great and the stewardess was awesome but from LA to Hawaii the first class plane was lousy, no tv's in the headrests and not much more leg room then economy class. Because of their mistake I've lost a day of my vacation and probably gained a few gray hairs. Bottom line, stay way from United, they don't have a clue.