United Airlines

✅ Verified Review | Portland to Des Moines via Houston. I will never fly with United again. They changed our flight route and time only a few days before our trip and never notified us by email so we lost valuable vacation time die to the changes flight time. When we were ready to board, they notified us that there was no more space in the overhead compartment so so we had to check our carry-on, which had fragile glass items inside. They labeled our checked bag with the wrong final destination, which was only corrected because we caught it. Staff were extremely rude and disorganized!

✅ Verified Review | Where do I begin, before booking this flight from Portland to San Francisco with United I looked through the baggage policy online to make sure I was able to take carry on and personal item. Website showed nothing saying I couldn't. Upon check in I was told that we were unable to take a carry on and would have to pay $25 dollars per bag to be checked. So there went $50 dollars. Let me add how rude every employee I met for them was! Absolutely no help or care in the world. Then we get to the gate and I see almost everyone bringing on both. With normal amount of overhead bins in the plane. So there is absolutely no reason for them not allowing carry on bags. I will never fly with them again.

✅ Verified Review | We have been met with charge after charge flying with United. My husband and I originally booked our tickets to San Francisco and had to pay an additional $100 for the option to sit together and have a carry on! How does one go on vacation without clothes?! The trip fell through and we ended up changing to go to Cancun, Mexico instead. We were charged $400 plus about $50-100 in processing fees to change. Not only that, we were met with many additional costs that are new to us. I have flown many international flights and have always been given a meal. On this flight however, we were given a bag of pretzels and would be charged extra for snacks or a meal. I have also never been charged extra for a checked bag on an international flight. (We were actually allowed a carry on) Lastly, I have never been charged to watch tv. United offered no free entertainment and their directv option was $8. It was not a pleasant experience and I will absolutely be avoiding united in the future.

✅ Verified Review | It is a comedy to fly United from San Francisco to London. 11 hours flight without a personal screen and TV. I have never seen it in my life. The flight departed with 2 hours delay and I had to buy new train tickets. The food selections were limited and all the time the options were finished. A delayed flight, bad service and horrible experience.

✅ Verified Review | London Heathrow to Chicago. Four out of four flights have been delayed, missing all connections. So disappointed and cannot imagine how I could recommend United Airlines. Four out of four flights is no coincidence - perhaps poor planning, poor employee compensation, as well as poor service.

✅ Verified Review | I had purchased my ticket a week before my flight and paid double what it would have cost. I paid over $900 for a flight from Boise, Idaho to Detroit. I was forced to pay an extra $25 to check my carry on bag. I explained to the attendant that there is no reason to check my carry on. At the gate I saw everyone coming off of my plane with backpacks and carry ons. I explained to the attendant, that I will be arriving in Detroit at 1am and I could not spare an hour or more to walk all the way to baggage claim to collect this carry on bag that I could easily take on the plane with me. It was your typical, the customer is nobody attitude. She could not care less about my opinion. Obviously United culture does not value the customer. I ended up wasting 1 hour and 45 minutes to collect my small carry on. Does anyone at United care that I got home at 3am? I don't think so.

✅ Verified Review | Horrible. So many delays on this United flight from Minneapolis to Manchester, NH. After sitting all day in the airport, we finally start boarding and many of us are given tags for our bags to gate check them, saying they don't have enough room in the overhead compartments. There was plenty of room when I boarded the plane. I wanted to grab my bag so I didn't have to wait after landing for then to get it from under the plane. They wouldn't let me! It was sitting 4ft from the door! Needless to say it was a mad rush to the next flight. Not impressed.

✅ Verified Review | February 2017 UA1721 Moved to Hawaii, because of the time of year, locked in to using United Airlines PetSafe program. A fiasco. My recommendation is to fly a different time of year, use a different airline. United is more expensive than any other. We were told to be at the PetSafe cargo area 2 hours before flight, we arrived 3.5 hours early so we wouldn't miss the flight. The woman checking in pets was so slow that all of the pets ahead of us and ours got on the flights on time, we all got to the airport late. All missed our flights. A few minutes late to load luggage ruined the whole trip. Luggage has to be with passengers, pets do not? Put on another flight with 2 airlines, 2 airports, pets had to be boarded, needed a hotel, etc. until the next day. The price difference with the next booking was over $600.00 with no price adjustment. There is never enough help at the counters, people miss flights because of lack of employees. Pets are put in overnight boarding, an extra expense and extra stress on them. Money spent on hotel and food because you need to stay your first night on the island to pick up pets the next morning. Never again.

✅ Verified Review | Newark to Washington. I'm currently waiting at the airport in NJ. We where suppose to leave here at 8:29. They've cancelled the flight went back and said it wasn't cancelled, and they've re-adjusted the flight 10 times within the last few hours. We called customer service to see if we could be compensated for this major inconvenience and they say "well your still leaving tonight". They offered no compensation at all. Now they claim we are leaving at 2:09am. This is ridiculous and unprofessional. I had a 4 hour delay with southwest before and they compensated everyone on the flight and we didn't even have to ask them. They did it on their own accord. My husband waited on the phone for over an hour just to be told that they aren't going to do anything. This is why they're always in the need for their bad customer service.

✅ Verified Review | Knoxville to Boston via Newark. By far the worst experience I have ever had flying! Our flight was delayed in Knoxville for 4 hours, we were supposed to leave Knoxville at 11:15, we finally left Knoxville at 3 (no one could ever explain to us why) we landed in Newark, NJ, around 4:40. We were told we would be able to make the 6:25 flight to Boston (granted we were supposed to land in Boston at 4pm) our flight was delayed 2 additional times, we finally left Newark, at 9:20 and landed in Boston around 10:15. We lost an entire day. No one would/could ever tell us what the delay was. We spent a total of 12hrs in 2 airports. I have flown on numerous occasions and I have had minor things happen but I have never had such a horrible experience with an airline. Not only was the flight experience bad, dealing with the rude airport staff was worse! Customer Service is obviously not part of their training for the job. We only had one lady go out of her way to help us, she was at the Knoxville airport, she was the only good experience we had with United! She did all she could to keep all 6 of my family members together. One lady I talked to had my 8yr old on a separate flight with her 15yr old brother. It was an absolute disaster. My family and I will never use this airline again.