United Airlines

✅ Verified Review | Cleveland to Washington. This was the absolute worst trip of my life. This airline doesn't allow you to take a carry on larger than a backpack, so I had to check my small suitcase that any other airline would consider a carry on. My flight that was supposed to leave at 1:00pm was delayed 11 times and cancelled once. When I was finally able to fly out it was 10 pm. When I arrived in Washington I was told that they had left my luggage back in Cleveland and it would not arrive until 11 am the next morning. This was a problem because I had a meeting at 10 am the next morning. United said they would update me about my luggage, but they never did. I called at 11, when my luggage was supposed to arrive and they told me they would deliver it to my hotel in 6-7 hours. Needless to say I drove back to the airport to pick the luggage up myself. The entire trip I encountered rude and incompetent staff who seemed unwilling to perform the job they had been hired to do. I will never fly United again.

✅ Verified Review | United Airlines is consistently 2 to 4 hours late. Every gate that I passed today was delayed for no apparent reason other than what seems to be business as usual. Then they have the nerve of creating this Basic Economy class that limits you from taking on a normal carry on so they can charge you an extra $25 each way to check what would normally be a regular carry on. Today, before my flight from Asheville to Newark I passed numerous empty seats and overhead bins and sat on my 3.5 hour delayed flight. I will avoid United at all costs.

✅ Verified Review | Charlotte to Toronto via Washington. The worst customer service I have ever experienced, no regards to the customers time and concerns, not punctual, unfriendly staff. Disgusted with their services, and I will never book flights with them. They don't provide any kind of compensation for flight cancellations, not even a room. We had to spend the night in the airport.

✅ Verified Review | Kansas City to Hartford via Chicago. My flight (#1936) from Chicago to Hartford was supposed to depart at 9:17 on July 17th, 2017, and arrive in Hartford at 12:30 am on the 18th. Before arriving at O'Hare, many passengers had received multiple texts/emails stating the flight was to be delayed with significant fluctuations in the delay time with each message. After everyone had waited at the gate for 2+ hours, we were told that the flight was to be cancelled because there was simply "no crew." The manager thought it was a proper compensation to just give $10 meal vouchers to the passengers and then told us to all get in a line for customer service. Almost all the passengers, including myself, waited in line for over an hour, being told that perhaps we could get a hotel room courtesy of United until the next flight out that wasn't already overbooked, which made many for around 9:20 PM almost 24 hours later than the original flight. As we were standing in line, an employee gave us papers telling us to call a customer service number that might be able to help us out, which had the majority of us on hold for 15+ minutes. When I was finally able to speak to a representative, the conversation was unhelpful as there was seemingly nothing that could be done. As the end of the line reached the desk, we were told that the hotels that United could offer rooms in were booked up and that they couldn't offer us that either. I managed to get on a flight out at 6 AM on the 17th as part of a standby with a few other passengers- out of the fully booked flight that needed to be in Hartford 6 hours prior. Overall the experience was disgustingly unprofessional on behalf of United Airlines, and I wouldn't fly with them again, even if I was paid to.

✅ Verified Review | Atlanta to Sacramento via Chicago. My wife and three children are flying United today cross country today. Three kids, two boys 12 and 9, and my 6 year old daughter. United refuses to sit them all together, making my 6 year old daughter sit by herself with strangers unless my wife can convince people to move. Will never waste another $ on them. Unfortunately they've clearly already done that math and don't care. I'll give them a 1 out of 10 for being on time.

✅ Verified Review | Chicago to Albany. This airline has no regard for customer service and are rude to their customers. I'm waiting an extra 7 hours for my flight with no compensation because they don't care. This seems to be happening time and time again with this airline. Can't say I will fly with them again. Very disappointed with the customer service. The flight attendant on my connecting flight looked like he had just rolled out of bed and didn't even come around to offer drinks or collect trash. Customer service was disrespectful and did not help at all.

✅ Verified Review | Flew Baltimore to San Diego via Los Angeles. Worst experience I've had. I will never fly with United Airlines again. Every flight was delayed by hours. 10 hours in total. Staff are unfriendly and rude. Still waiting on a refund. Totally and completely unprofessional. By the time we made it to our destination, we had missed lunch and dinner and I had a headache. I have no words to explain how terrible this was, but they'll never see me again.

✅ Verified Review | I have been traveling for quite some time and United Express is the pits. The constant delays are depressing. The flight from Houston to Cincinnati was suppose to leave at 820 pm then 915 pm now 930 pm. There awaiting an aircraft. Coming to Houston from Cincinnati on 7/19/17 was the same thing. My flight got delayed three times while awaiting an aircraft. I am so annoyed and will never fly this airline again. I will definitely stick to another airline in the future.

✅ Verified Review | First and foremost this was my worst flying experience ever! We started are day by being at the airport at 7.30am. in Harrisburg, PA. We boarded plane (American Eagle) and were pulled out on tarmac and we had to stop due to no flights in or out of Philly. Weather cleared, we pulled out and the crew had to abandon flight due to mechanical issues. That brought us to our only option of flying United Airlines to IAD at 2.25 in the afternoon to get to a larger airport with more options. We had to wait for an incoming flight from IAD which was delayed due to a foul smell but we finally left after 4.00. Before leaving Harrisburg we had to change our connecting flight to MSP thinking there is no way we will make it. As it turned out we did make the flight, just barely. The plane was loaded and the door shut and we were ready to pull out. The entire flight had to get off and re check in because of a computer error. We were reloaded and then we sat on the tarmac for over 2 hours, flight crew not helpful, we were finally told we had to go back to gate for more gas which was a lie. In reality the flight crew timed out. No other crew available. The United help desk was so not helpful and horribly slow to re-book passengers. After nearly half an hour to 45 minutes we were able to finally get re-booked on flight to Chicago and then we would have to stay overnight and fly to MSP in the morning. At this point it was after 9 at night. We flew to Chicago (O'Hare) and luckily the flight scheduled for MSP was delayed two hours so we were able to make it home at 2.30 in the morning. I have to say the only good thing about the whole day was the flight crew on that last flight. Thanks to them my 13 year old son was able to make it to his soccer tournament.

✅ Verified Review | Fort Wayne to Anchorage via Chicago. Worst experience I have had. Maintenance issue on the plane out of Fort Wayne to Chicago, they delayed it twice. The first time they delayed it, we were going to miss our connecting flight so we had to change our flight from Chicago to Anchorage. After getting off the phone the first time, I check my new itnerary and it didn't have my husband and I sitting together after I had told the lady we had a lap child. I called back to explain this again and she said for us to sit together I would have to pay to be upgraded. Meanwhile the flight out of FWA was delayed even further due to a part not coming in, and so I had to find an alternate route. She couldn't find me anything out of FWA that day, so we ended up having to drive to Chicago. Only then, when I told her we were driving did she upgrade our seats for us to sit together. On the way back, we cancelled the flight back from Chicago or Fort Wayne as our car was parked in Chicago. The desk in Anchorage said our last leg to FWA was never cancelled so our luggage was going to be sent there, I asked her to cancel our last leg and the lady at the desk told me I had to call to cancel it myself, and that they couldn't print off a baggage tag to have our luggage end up in Chicago. After being on the phone for 20 mins and the lady on the phone not understanding anything (as they never did every time I called, which was 5+ times) they were calling all United flights to Chicago to check in. So I finally gave up and had our luggage sent to Fort Wayne. I wouldn't recommend flying on this airline if you have a conncecting flight. I wouldn't recommned flying this airline if you have children. The fact that their plane was screwed up due to maintenance and the unhelpfulness of the staff to try and help us get to our destination was absolutely ridiculous. When she couldn't get us out of Fort Wayne on June 28th, the lady on the phone said she could reschedule us for July 30th! I had also gotten up to change my son's diaper in the lavatory. There was a drink cart blocking the lavatory in the front due to the pilots using the bathroom / getting coffee at the front lavatory and the pilot told me I had to use the back lavatory. So I walked back and the flight attendants were about 5 rows from the back with the drink cart, then the flight attendants said I had to wait until the pilots were done to use the front one. I asked if they could push the drink cart back for me to get through and I would wait to go to my seat until they were finished. She said I needed to wait to use the front one, I just couldn't wait up by cockpit. So I held my son for about 10 mins in the aisle before the pilots were done getting coffee to change my son's dirty diaper in the front lavatory.