United Airlines

✅ Verified Review | London Heathrow to Newark on a morning flight and really enjoyed the experience. We were supplied with drinks and hot food, and had a great selection of entertainment whilst being able to charge our phones & laptops. The staff didn't keep trying to flog us duty free goods which is always a bonus. However our return journey on 18th July wasn't so good. Poor entertainment with very limited choice and screens the size of postage stamps with no device charging facilities. Not everyone wants to sleep on a night flight. Also the hot meal was dreadful. Slimy cheesy sauce with horrible wilted spinach and some substance masquerading as chicken. These minor gripes aside, I would fly United again - just not on a night flight. Much better facilities & entertainment on the day flight which was an all round more enjoyable experience.

✅ Verified Review | We flew United Airlines from Seattle, WA to Newark, NJ on July 1, and from there we were to have a connecting flight to Norfolk, VA. Originally our route was supposed to be Seattle - Chicago - Norfolk, but a day or two before our flight United changed the route to go through Newark instead. We arrived in Newark with no mishaps and when we went to a United counter to see what gate our connecting flight was leaving from, we were told that flight had been cancelled, but no reason was given. Instead, we were directed to a customer service counter with a very long line and only two agents assisting customers. Come to find out, United cancelled several flights from Newark that day. After standing in line for almost two hours (while also trying to talk to a person on the United hotline number while in line and receiving no help), it was finally my turn to speak to a desk agent. The agent was no help at all, and told me the flight had been cancelled due to weather, and since it was a weather issue, he told me United was not responsible to help with lodging, rental cars, etc. The soonest we could be booked on another flight was the following Monday, July 3. His solution was my family of four was welcome to remain in the airport throughout the weekend. That being an unacceptable option we, and apparently every other United customer affected by cancellations, went to rent a car and finally found a car available to drive to Norfolk. After cancelling our flight, the best they can offer is for us to stay in the airport for two nights and three days? No offer to reimburse, no offer to help with the rental, not offer to reimburse baggage fees. Not even some empathy form the agent. Not flying United again. And after relaying my experience to family and friends, neither are any of them.

✅ Verified Review | Chicago to Hong Kong. I am positive this was my last flight with United. Flight attendants had "I hate my job attitude". One gave a sarcastic remark when I asked if she still had the same drink available. They served 2 small meals that were over 10 hours apart with a snack in between. The snack was a small sandwich that was smaller than your palm and a mini bag of M&Ms so you feel hungry for most of the flight. Whole atmosphere was unpleasant - dirty bathrooms, uncomfortable seats, unhappy crews. I was hesitant to choose United but gave it a try because of cheap fare and my prediction was accurate. The entertainment screen was small and not in good working order.

✅ Verified Review | Pittsburgh to Orlando via Washington. Traveling with a legit (60lbs) service dog and notified the airline 45 days in advance. Told me they was seating me where the service dog would have ample room not to effect other passengers. On day of flight we load the plane and in the smallest area on plane squeezed in with another passenger. Guess that's what I guess for being conciderate and letting them know well in advance. Staff seemed like they could care less. Last flight with this airline.

✅ Verified Review | Upon approaching the customer service representative in order to upgrade my ticket to Business for my flight from Zurich to Washington, the rep was rude, abrupt, curt, and completely inattentive. I am a nurse and was landing in IAD directly going to work for my night shift. All I wanted to do was rest. I had explained that to the rep who didn't seem to really care at all. At that moment of contact with that Rep I chose to not upgrade as I felt that United does not invest the money that I would have spent to train its employees but rather allow them to get away with treating the passengers in an ugly manner. The rest of the reps at that station were no better. Every single one of the customers at the desk (total of 8), walked away grouchy and angry and I cannot blame them. I am severely disappointed especially given the ugly reviews of United as of late, thinking that more effort has been put into better customer service. This may be the very last time I fly United unfortunately as I would much prefer to support an American airline but not at this cost.

✅ Verified Review | Los Angeles to Shanghai. I was enroute to my wedding and their first craft was gate swapped with another. We had to deplane and move to a different gate and after getting on the new plane it just stopped there for hours. By the time we left it was 4 hours late. I asked if they could call the gate to hold my connecting flight since I can make it. All I need was 15 minutes. None of them cared. None of the flight attendent was willing to help. They are also a bunch of racist scums that sarcastically told me that I better run to my connecting flight across the airport. So if you wanna be treated like this then fly with UA. For me I'd rather fly with another, even if I have to pay more.

✅ Verified Review | Seattle to Chicago, Customer service is the worst. They're so rude. Had a small carry on from BNA - LAX, fine. From LAX - SEA, fine. On the way back from SEA to LAX, apparently it was too big and a $65 charge. I could have and previously did put my bag perfectly under my seat along with my purse. Crew members are rude while getting on and off and when boarding. Hate this airline, will never fly it again.

✅ Verified Review | Los Angeles to Portland via San Francisco. United Airlines has the absolute worst customer service. They are unhelpful and act as if they are doing all they can do just to take your money. Their rules for flights are ridiculous and cheap. Never again will I book a flight with united. They made a vacation into a stress filled week.

✅ Verified Review | Newark to San Francisco. Worst flight service ever! They are extremely unprepared. We got into the flight and the flight started moving at 6am which was the original departure time. After 5 min they realize that there were aircraft issues. They had no idea how long the issue was going to take to resolve. The staff were very rude and not at all helpful. The flight finally started left 3 hrs later! Never again United.

✅ Verified Review | Never again with United. Unreliable, unpredictable, unapologetic, and uncaring. I was originally supposed to depart from Rochester at 10:15am, stopover in Chicago, and then connect to Madison, but my flight from Rochester was delayed for an and hour and a half due to mechanical issues, causing me to miss my fight at ORD, which they resassigned me to a 3:50pm flight which is now delayed for an hour and a half. I was supposed to arrive in Madison by 1:30pm and now I won't get in until after 6pm. The entire point of my trip was to surprise my older sister at a dinner before she leaves for Indonesia for two years, and I now I won't even make it.