United Airlines

✅ Verified Review | San Diego to Québec via Chicago. Flight cancelled. We have to extend our trip for 2 more nights - One in san diego and one in Chicago. No hotel or food compensation. They give us hotel rebate, not able to have room for four. Have to sleep on the floor at the Hilton Rosemont Chicago. Worst company, no customer services Dont ever flight with

✅ Verified Review | Frankfurt to San Francisco on August 2, 2017. My flight was scheduled to depart from Frankfurt at 13:55 and we boarded the plane. After 2.5 hours on the plane with a faulty filling of fuel above tank level, the plane system shut down, upon restarting the engines a small fire started and they called the fire trucks to put it off. No maintenance was able to get the flight at such short notice while risking the lives of 550 passengers. We were shuttled back to the airport to spend the night at hotels. This is when the mess started - The instructions from service counter was not through a microphone; messages were mixed up and confusion about who is to go out and who is to stay in and what followed this chaos was really bad. We were told that we will be met by hotel representatives and will get meal coupons. I followed the United Airlines rep. And at passport control I was asked to go back to C terminal (after walking and riding trains to get to it, i found out it was Z and not C that I had to go back to). Some needed a visa to go out to the outside hotels and some didn't. After Finding my way back to Z terminal where United Airlines were supposed to be; nobody was there. Asked Lufthansa service desk and they said we have nothing to do with it. I waited for 7 hours to board this flight then ran around in circles for 3 kilometers and security checks and trains without food and water all day I lost it. I asked Lufthansa to help and find out where do I go for the night. They eventually told me to go to Z22. The United Airlines rep gave me directions to the hotel inside the airport and gave me meal coupons. Stating that the flight is tomorrow at 10am. I checked out of the hotel by 6:30am and waited for further instructions of Service counters which opens by 8am. There was no flight at 10am. They booked some passengers on the 13:55 flight and told us that our flight is now at 17:00. The UA flight 2720 left at 18:00 from Frankfurt. By the way, the UA planes are not equipped with screens and you are required at short notice to download their application to your smartphone and watch movies! Do you expect international travelers to be connected with internet to download applications on the plane to get to the entertainment of your flights? My iPhone was not able to connect and open any movie, barely a slow connection stopping every minute when you access a trailer version of the movie. A huge disappointment that I will never repeat.

✅ Verified Review | Washington to Hartford via Newark. Absolutely awful expirwnce. Flew back from DC at 6 am. Was required to get my carry on bag checked, and pay the money. Then the staff in the plane was very rude. Arrived at my stop in New Jersey. Confusing airport, but made it to my gate. They said the flight was on time, but we were not going to board yet. I went up and asked the guy st the desk if he knew the boarding time. He literally said "sit down, I'll make the announcement when I do". Got on the plane after a uninformed hour delay. Didn't take off for another hour, of just sitting on the plane. Rude staff on their cell phones. Finally get off and it takes me a hour to get my checked bag. Left feeling so stressed and a travel home at usual takes me a hour, took me 5 hours. Would not recommend, and will not fly again.

✅ Verified Review | Flew San Francisco to Los Angeles. Another departure, yet again starting with a delay. I intend to post to this site every time I fly United. The comments will not only be made when I have a negative experience, which I hope is the case, but here we are again with a 90 minute flight home. More time spent dealing with the delay than it takes to complete the flight. Supposed to depart at 11.17am, yet here we are on the runway at 11.52pm.

✅ Verified Review | We were late an hour leaving out of Cleveland en route to Melbourne via Los Angeles on United Airlines. They scheduled the international leg to depart less than 45 minutes from the flight arriving from CLE. Upon taxiing into LAX they advise us our gate is unavailable due to another plane being there for maintenance; something they could have and should have known when we were in the air. We sat for 23 precious minutes on the tarmac and when we were released from the plane ran to our international gate where we could see our plane only to have the door slammed in our faces followed by an insincere "I'm sorry" from the gate crew. Then we had to wait in the customer service line at 10:30 pm for almost two hours to be given paperwork for another flight the next evening that amounted to nothing. The airline wouldn't pay for our hotel of which at midnight cost us $293 for the night. When discussing with United's customer service agent he continually blamed it on weather which was never even an issue. They lie, do not care at all about anyone's feelings, are unapologetic, and rude. We will never fly them again. United is a disgrace.

✅ Verified Review | Flew Ontario to Columbus via Denver. I only fly a few times a year, when I do, I confirm First class. I have a wide rump, so I pay for the extra room. This trip, United Airlines chose to change the aircraft, resulting in me getting bumped from First to Economy, even though I paid for First. They would only provide $250 for the forced move to Economy, which is less than I paid for the difference between the two classes. I can only assume that the original aircraft was not oversold... they downgraded the size plane, so they wouldn't have any unsold seats. United Airlines will forever be at the bottom. No more chances.

✅ Verified Review | London Heathrow to San Francisco. Not sure how this airline still exists in modern days. The least you can offer is proper entertainment on an 11 hour flight. The only entertainment is connecting your own device (mobile, tablet or laptop) to their wifi. Now, imagine this: 300+ passengers trying to connect to the same wifi at once. I had to wait until they served the meals and everyone was busy eating to be able to connect. I have to say, later during the flight it was better, but i guess because most people were bored from trying and just went to sleep. I am not a tall person, and I never notice leg room, but not on this flight. It is noticeably crammed. Seats are old and torn in places. I unfolded the tray and seat in front was torn. They provide electrical sockets under the seat. However, due to short leg room, it is very hard to plug anything in, and to even keep it without knocking it out. Food is a disaster. Lame and old, and not properly packaged. It was just wrapped in a plastic sheet, not sealed. The quantity is small. I was never hungry at the end of a flight like this one.

✅ Verified Review | Will never fly with United again. Flew Chicago to Indianapolis. Was told at the terminal that there would be a slight delay due to cleaning and maintenance of the plane. Once this was "completed" all passengers boarded the plane. Then to find out there was still an issue. The service crew was called by the captain and they either ignored or blew off the call several times. We have been sitting on the plane for almost 3 hours, and are still waiting. This is utterly ridiculous. It is causing people to miss connecting flights and delaying others arrival home.

✅ Verified Review | Fly United about three to four times a month for the last two years and I cannot recall the last time my departing flight left on time. Maintenance, computer problems, crew issues, inbound aircraft issues, or flight queue problems seem to always lead to a delay.

✅ Verified Review | London Heathrow to Newark on a morning flight and really enjoyed the experience. We were supplied with drinks and hot food, and had a great selection of entertainment whilst being able to charge our phones & laptops. The staff didn't keep trying to flog us duty free goods which is always a bonus. However our return journey on 18th July wasn't so good. Poor entertainment with very limited choice and screens the size of postage stamps with no device charging facilities. Not everyone wants to sleep on a night flight. Also the hot meal was dreadful. Slimy cheesy sauce with horrible wilted spinach and some substance masquerading as chicken. These minor gripes aside, I would fly United again - just not on a night flight. Much better facilities & entertainment on the day flight which was an all round more enjoyable experience.