United Airlines

✅ Trip Verified | I have never written a review about anything, however I have had a ridiculous amount of horrible experiences with United that have outraged me so much that now for the rest of my flying career I will avoid flying with them at all costs. I have never had issues with any other airline, it is clear that United has many problems and does not know how to deal with any of them. I have been on a flight that they overbooked by 40 people coming back from Switzerland. I have flown with them to Shanghai in the summer of 2017 and the flight was not only delayed by 13 hours but they also kept us on the plane for 8 of those hours without providing us any reasoning or even doing the simple act of giving us water. And today, my flight to Chicago was delayed so I missed my connecting flight to Hartford which I had to rebook and now that second flight is also delayed. Get your act together United, you seem to be the only airline that just can’t figure it out.

❎ Not Verified | Los Angeles to Seattle. Had a horrible experience flying United. I had flown from Cancun (United Airlines again) to LAX and had a 3 hour layover. All my bags were carry on, so were my companions. However, upon boarding our last flight to Seattle, we were told that our bags were not carry on size. I asked for the opportunity to put it the bag sizer. I knew it would fit because I was previously asked to do this. This United employee would not allow me to do that. She just dismissed me and my companion and said that we had to check it. Very rude and unprofessional. I am on the flight now and there are empty seats and overhead space available. I will not be flying United again and nor will my companions. Very disappointed.

✅ Trip Verified | Mumbai to Charlotte via Newark. United Airlines is the worst airline I have traveled, allowing only 1 checked in baggage on an international flight. One of my checked in bag came with the zipper hooks & the TSA lock missing. When I called to report this, they directed me to contact the Charlotte Airport United Airlines Baggage Counter desk that was supposed to be open from 8 AM to 12 Midnight. There was nobody there & after waiting for over 15 minutes, I went to the United counter who paged the baggage guy. This person came to the counter & was extremely rude to me. He refused to compensate for the damages. I do not intend to travel United Airlines ever again.

❎ Not Verified | Had a horrible experience flying United from Los Angeles to Seattle. I had flown from Cancun (United Airlines again) to LAX and had a 3 hour layover. All my bags were carry on, so were my companions. However, upon boarding our last flight to Seattle we were told that our bags were not carry on size. I asked for the opportunity to put it the bag sizer. I knew it would fit because I was previously asked to do this. This United employee would not allow me to do that. She just dismissed me and my companion and said that we had to check it. Very rude and unprofessional. I am on the flight now and there are empty seats and overhead space available. I will not be flying United again and nor will my companions. Very disappointed.

✅ Trip Verified | Des Moines to Chicago. Absolutely the worst airline and customer service I've ever had. I fly at least 4 to 6 times a year, and I will never fly United ever again. I'd rather walk. They're uncaring, difficult to work with, inflexible, and just horrible to the people who pay for their services.

✅ Trip Verified | Pittsburgh to Greensboro via Dulles and Newark. I booked reservations as a small group going to a women's conference November 8-12, 2017. Upon arrival to the counter we were informed that we would need to pay for our luggage. This would not have been an issue but I checked with an United airline agent on two separate contacts days prior to our departure. Our initial flight was accommodating as we had a handicapped person with us but upon arrival to Dulles our airport agent was very unfriendly and of no assistance to a ticketing issue. I additionally was dissatisfied with our airport agent at Greensboro who seemed to be unsympathetic and not bothered to our delay due to mechanical difficulties. There was no concern to whether we might miss our connecting flight to Pittsburgh. Overall I had a less than pleasant experience with United Airlines.

❎ Not Verified | Pittsburgh to New Orleans via Chicago. Really bad experience. When I checked in the desk said it was ok for me to have one small rollaway bag for the flight but when I got to the gate I had to pay $50 because the agent said it wasn't allowed. Flight itself was $126 and had to pay $50 dollars cause of their communication gap. Really not happy about it won't prefer United airlines when flying from now on.

✅ Trip Verified | Flew Chicago to San Francisco. Literally the worst. Why do they offer cheaper flights if they go out of their way to punish you. They make strenuous concerted efforts to make your life difficult. There were 12 window and aisle seats available and I asked for one. "No. With your kind of ticket you get what you get." Made us low life "discount" ticket purchasers wait while 30 people on stand by got called up individually, got their ticket, and boarded in front of us with their aisle and window seats. Absolutely pointless. They really go out of their way. If they want to exhibit vein-popping fury when you got a meager $20 discount for the basic economy ticket that was $500 then they should stop offering such services and just let themselves get beat out by better options.

✅ Trip Verified | Las Vegas to Newark. Do not fly United Airlines. They don’t allow any free carry-on of any type anymore. I had a tiny carry-on bag with a pair of jeans and a shirt and they told me I had to check it with a charge of $50. The attendants are rude and there is no seat selection. My flight was over an hour late so my ride had to wait an extra hour. Everything was done wrong. I’ve never complained about a flight before but this is my first United Airlines and definitely my last.

✅ Trip Verified | Newark to Ahmedabad return via Mumbai to travel later in November. The most garbage airline. They don't have moral and ethics. They have issued me a ticket worth $2400 for 4 passengers (3 adults and 1 infant). Some kind of problem with the payment processing system. After 4 days they wanted to charge me $3870 for the same ticket. They don't want to honor their own system.