United Airlines

✅ Verified Review | Newark to Havana. What a terrible experience. I would expect at least a small meal for a 4 hr flight. None. On the way to Havana there was in-flight entertainment but you had to pay for this! I didn't know this was possible nowadays. Beyond this, the quality was so bad, it was definitely not worth it. I asked whether I could buy food and she asked what I wanted and left, my husband didn't even get a chance to order something himself. When the flight attendant came back with my food, my husband ordered something and I overheard one flying attendant saying to the other "now the guy also wants something" in a bad tone. Seriously? Also, there was no restriction on carry-on baggage size, so people had such oversized carry-ons that all the compartments were basically full before half of the people had entered the plane. On my way back the seats didn't even have screens! I felt like I was in the 90s. And there was no fresh food available, only snacks to purchase. One of the flight attendants was super unfriendly. What a bad experience. I didn't book the flight myself but if I ever get the chance, I would never book a flight with United Airlines. The only good thing about it is the nice terminal at EWR.

✅ Verified Review | Perhaps the most uncomfortable flight in 40+ years of flying. Flight segment from Newark to SLC on a 737 offered the most cramped seating in memory. Legroom/seat pitch was the smallest I've experienced. When I asked the flight attendant if there was a better seat available, and if so what the upcharge might be, he offered to move me to a seat with a vacant center seat so that I could sit crossways with my legs under the middle seat. After an hour or so "restless leg syndrome" set in, a very unusual condition for me, and remained for the duration of the flight. I spent the last hour plus standing up. I should add that there were legroom seats available, but not offered. I strongly resent being required to pay $100 plus for such an upgrade, even if it had been offered. The seat pitch in economy is absolutely unacceptable for me. I also resent being required to pay for any video.

✅ Verified Review | Salt Lake City to Portland via Newark. After having received no email invitation to check in for this flight, I called the UAL phone number to check in. I notified the agent that I was extremely dissatisfied with the seat comfort (legroom) on my last flight and requested an upgrade. He offered an upgrade for $99 and refused to change my seat until I paid this. I paid it, but the process took over 20 minutes when he was unable to communicate well enough to take down my billing information (both the CC number and the address were taken incorrectly more than once). His English was only marginal. The process was extremely aggravating and I resent being required to pay extra for adequate legroom. If the airline had clearly communicated their available legroom on the original booking, I would have booked another airline with more. I will spare no effort to avoid flying United Airlines again. This experience makes a mockery of the concept of "the Friendly Skies".

✅ Verified Review | Louisville to Phoenix via Chicago. This is ridiculous. Now you not only have to pay for food but you also are provided with no entertainment in a 4-hour flight, unless you pay for Direct TV. The worst part is you are forced to pay with credit card if you want to see old movies such as The Lion King or Office Space. How can they rip you off that badly? They force to travel like sardines, they have no empty seats so checking in and out of flights involves standing in long lines to make sure that when you get on board your carry-on luggage will have space. They keep asking us for our cooperation because of a full flight. What do they do to make sure we have an enjoyable flight? We have to pay for food if we want it, pay for entertainment and suffer through the entire flight with the extra tiny space that they have given us in, for example, a Boeing 737. We, us customers, deserve a little better than this. Now you pay for checked bags, what are they going to charge us next? It needs to stop.

✅ Verified Review | Richmond to Chicago. Customer service is the worst, if you would like to prevent your bags from being destroyed, it's best to pack light and carry on the plane, or check in your bag at the airplane. I purchased a bran new bag before flying and United destroyed it. Im not someone that flies all the time, so I didn't know I needed to get this taken care of within 24 hours, flying for the first time in 10 years and flying to Chicago was scary and it was a business trip. So I decided to wait until I got back to Richmond as I figured my bag would just get destroyed more. Once in Richmond the lady in the baggage desk for United just wanted to argue with me that the quality of my bag wasnt good. Didn't even apologize that United destroyed my bag. And for that lack of empathy on her part, I will never fly United again.

✅ Verified Review | Houston to Newark. Worst airline I’ve ever flown, and will be the last time for me to fly this airline. It’s absurd that someone cannot even pay for an upgrade, and be treated with disrespect from a rude United airline employee for requesting to do so.

✅ Verified Review | Palm Springs to San Francisco. Bought economy ticket which only allowed personal item to bring on plane and small size carry on. Suitcase needs to be checked it with $25 charge. However it was clearly stated on United web that if you have United explorer Credit card you can bring small suitcase Carry on to the plane free of charge. I was told during check in that ticket must be purchased with United explorer Credit card in order to bring carry on inside plane free of charge. I bought ticket with a different card I kept showing them United web but they would not pay attention and charged me $25.

✅ Verified Review | Tampa to San Jose via Houston. Check in at TPA was quick and efficient. Boarding was timely and disciplined. Once we were all.seated and the main door was closed, the captain came on the PA to announce that there was a mechanical issue that would take at least an hour to fix. We all disembarked and general panic set in amongst those of us who were connecting in Houston. The experienced flyers amongst us understood that a one hour mechanical delay is usually the precursor to a cancelled flight, a missed connection, and an overnight stay in Houston. The harried gate agents began to reschedule connecting passengers. They had made some progress with the long line of nervous customers when at exactly one hour later, the head agent came on the PA to announce that a hydraulic leak had been repaired and that we were ready to reboard and depart for IAH. On both flights, I had the window seat in the forward over-wing emergency exit with the middle seat unoccupied. This is the seat I always reserve because the leg room is awesome and the passenger in front of you can't recline into your space. On the IAH-SJO flight I had the whole row to myself, which in some aspects is better than getting upgraded to 1st class. Pretzels and beverages were distributed efficiently on both flights, and more elaborate snacks and meals were available for purchase. The attendants were pleasant and courteous, the flights were smooth, and we arrived in San Jose safe, sound, and early. Despite the delay departing from Tampa, this turned out to be a pleasant day of flying.

✅ Verified Review | Bismarck to Pittsburgh. Flight there was bearable but my flight back got cancelled on me (it may have been my fault) but the airport staff was terrible. They were basically saying well suck for you it’s not my problem. I ended up having to drive because of the absurd prices. Then the sad thing is that we went over to Delta and they were the nicest people ever and tried to help me. Later my brother left the same day to Fargo and his flight got so delayed that he missed his next flight. I ended up having to pick him up on my way just so he could get back without having to buy a whole other ticket. Will gladly say I will not fly United in a long time again.

✅ Verified Review | San Francisco to Orange County. I wanted to give Antonio C..... at the SFO airport a big thank you for understanding my situation and accommodated my request for earlier flight. Great employee at this airport was very understandable and sweet. Agent at the kiosk was very rude and not helpful.