United Airlines

✅ Trip Verified | I was charged $1300 for the round trip ticket to attend my grandfather's funeral. All of my flights were delayed (one was because they had no crew), apparently there is no in-flight entertainment offered anymore on United flights, no food offered other than a small bag of pretzels and a cup of water, I was forced to pay $10 for Wi-Fi service that didn't work, and now I've been told United apparently have a new policy in which they don't adjust fares for bereavement travel. When I called customer service, I was forced into using the text messaging option to try to resolve my concerns due to the waiting period to speak to a representative being over 90 minutes. The United representative that I texted with was not only not helpful, but their messages were full of poor grammar, no punctuation (they often wrote paragraphs with no commas or periods or anything...it was just a run-on, nonsensical way of communicating), and a complete lack of willingness to resolve my concern(s). United has lost a customer for life.

Not Verified | Our first flight was delayed two hours (for a myriad of reasons, all different from the last) and we were not notified by the United employee when we checked in at the Asheville regional airport. This two hour delay would have resulted in missing our connection and the international flight from LAX to MEL, but we found a flight out of CLT to LAX with absolutely no help from the AVL United employee (he gave us a phone number to call and sent us on our way, saying there was nothing he could do for us, even though he had just finished helping the couple in front of us with the same itinerary delays). Made it to LAX in time to catch the initial flight to MEL after booking the flight ourselves. Made it to our seats only to wind up sitting on the tarmac for two hours due to a flat tire caused by “running over a washer” (read: negligence) on the runway. By the time the tire was fixed, the crew was over their authorized hours, and the flight was canceled. We were told that we would be rebooked to our initial destination (Melbourne), but we were rebooked to Sydney, which is about 539 miles off our initial destination. In order to solve this, we were directed to another United customer service desk where we stood in line for an hour with 50+ United customers dealing with similar “rebooking” issues. It was 2:00 am by the time we were able to talk to a United customer service employee, and good god I wish we hadn’t. For two hours we stood at that counter and did not get a straight answer to our questions, ie.) He told us he booked tickets for our party of 4 on the same alternative route to Melbourne, but when we checked our itineraries, the flights were still destined for Sydney or, to our surprise, Brisbane. When we asked for the tickets to be printed, we were told there were only 2, even though all 4 of us at the counter repeatedly had to remind him there were 4 of us. On top of this, a customer that had been previously helped cut his way in line twice to commandeer Pax’s attention even though we requested he wait so we could have a chance to get our stuff sorted out as well. It was 4:30 am at this time, we were given a motel voucher by Pax, and told we had rooms booked for the night, but when we called the motel to verify, we were informed we had no bookings and there were no rooms available… Cots were eventually provided for customers that didn’t have any options other than spending the night in the airport, only to be collected about an hour and a half later… The United customer service line has been long and slow moving all day already, which indicates that these issues are still persisting, and United is not prioritizing the one thing it needs to: its customers.

✅ Trip Verified | I have flown with my dog through many airlines but never had an issue until now with United Airlines. First, you can't place the pet carrier under the seat due to the life saver box attached under the seat. Second, the flight attendants and the terminal crew member were extremely rude. They rather ask you to leave the plane than help you find better option or assist you. I never felt so humiliated. When I purchased the tickets for my dog, they should have warned me and I would have booked with different airline. I always fly with my pet, so this will be my last time flying with United. The Miami crew were not that rude compared to San Francisco crew.

Not Verified | I would not recommend flying with United. I came here (Newark) on Saturday and was supposed to take the new flight to Miami the same day. The flight got delayed and after a long time cancelled. Then I was sent to a queue for customer service. I stood in line for over nine hours and when I got to the front all they gave me was stand by tickets. Therefore, on Sunday I want all over the airport and the flights I got was it's cancelled or fully booked. I got a ticket for West Palm beach on Monday late at night and I was promised a seat. On Monday when I got to the airport and was supposed to check my luggage in, I saw that the flight had been changed. Instead of having a promised seat they had changed me to a stand by to Miami. there was nothing I could do than to go to that gate and hope for the best. The flight was supposed to go by half eight pm but got delayed to nine pm then eleven pm then one am then three am and in the end the cancelled it and put me on stand by on a flight that was leaving seven am. That flight was fully booked and a long stand by waiting list so I decided to rent a car instead. I have spent three days here at the airport with no good help or any chance of getting out of here. My experience with United was very bad and I hope this makes you not want to take this company. This has been a very exhausting three days and also three days where I was supposed to be on vacation and having a good time, and not sitting waiting for flights just for them to be cancelled or not have a seat for me.

Not Verified | First flight was canceled, made us spend a ton of money just to rebook unless we wanted to fly out 3 days later cause everything was booked. We had to get home so we ended up paying extra. No refunds, no vouchers. Guess what, that next flight was delayed 6 hours because they couldn't find a pilot. Never heard of that. We missed our connecting flight and got sent to Alaska airlines thankfully. So much better than United. Please whatever you do avoid United at all costs, unless you want a pointless and expensive adventure.

✅ Trip Verified | Please do not fly with this airline. They continually cancel and delay flights, then come around with very poor customer service. I have flown with United 7 times now and all 7 times I have had either a cancellation, delay of 5+ hours, or a lost bag. I am never flying with them again. Horrible airline.

Not Verified | My flight was delayed last minute, then canceled, then canceled again. Now I'm stuck in Denver with my wife and 11 month old, can't even get a rental car to drive home. Now I'm at the mercy of this airline who will not refund my ticket, comp my hotel or compensate me for the day of work I'll miss. I'll never fly United again. I'm livid with the situation and how the staff has treated my family and I! This is why I avoid flying at all costs! United is terrible and made a ton of customers very angry due to their negligence. This was not a weather issue it was a staffing issue. If you don't have the staff don't book the flights!

✅ Trip Verified | Do not ever use this airline! They canceled my flight 2 days in a row. They delayed it 4 times each day before saying oh guess what your not going anywhere!!! So I didn't even get to go on my trip at all because of how utterly bad this airline is! I finally made a vacation and I didn't get to do anything except sit in an airport for hours upon hours upon hours just to be told they canceled my flight! Then first a refund thinking maybe I can book another flight out of a different town and still make it for one single day of "vacation", nope can't even do that because I wont get a refund for 2 weeks.

Not Verified | Me and my wife were satisfied. We had a lot of leg space, staff were very helpful and ground staff in Chicago the best, and landing was smooth.

Not Verified | Their customer service is poor and we were delayed tried transferring to another airline wouldn't to that. Talked to the next morning who said we could have taken a connecting flight but they never told us until it was gone. Delayed our flight 3 times so far today.