United Airlines

✅ Trip Verified | This is the worst airline to book a flight from. I’ve been cancelled and delayed on more that 2 flights. Haven’t received and compensation and they are giving me the run around.

Not Verified | This airline is the worst airline I have ever flown with. I took off work to go to Chicago to celebrate a religious holiday with my family and was met with a bunch of problems. First, my flight at 5:40 was canceled just hours before it was supposed to take off. I decided to go at 3 to wait on standby for the next flight to Chicago at 4:45, which is what was recommended on the phone by United Customer Service. I was 6th in line. The 4:45 one left and I was unable to get in. I waited for one at 7:30 but was also unable to get in. However, by that time, they told me that I am 2nd in line and had to wait 4 more hours for the next flight. I found out about an hour before the next flight at 11 that I was kicked off the waiting list for no reason. I tried to find anyone from United to speak to about this but there was absolutely no one there to help. One of the later flights at 11:30 kept getting delayed till about 1 in the morning, and as for the other flight, I was informed that I was, once again, the 6th in line. I spent 9 hours in the airport yesterday and I am sure United does not care about me or a lot of their other customers in my same situation. This is an unreliable and unprofessional airline who do not care for its customers.

Not Verified | My family and me were supposed to go to Florida on Wednesday, we were at the airport waiting, it was almost time to board the plane but they delayed it. They delayed it twice!! Then after delaying it they canceled it. They didn’t have anymore flights until Friday so we waited, we woke up at 6 am to go to the airport just to find out they canceled it again. Every time they just say “go to customer service” or to “additional services” but the lines are huge. No one wants to wait there and take time out of their day just for them to reschedule the flight and then cancel it the day before or the day of the flight. Worst part is that they sent out our luggage to Orlando while we are still in Houston. So now we were left without luggage even though United Airlines told us that they will not send our luggage until we are sent out to Florida but come to find out they sent it out either way. So we are left without a plane ride to Florida and we have no luggage. I do not recommend this airline to any one. Crazy how United Airlines is supposed to be the best airline but they keep cancelling everyone’s flights and have horrible customer service.

✅ Trip Verified | I really don't have words to describe the stress, cost and disruption caused to my life from United these past few days. I can only summarize on what is clearly the root cause, and it comes down to corporate greed by United. Today our plane was late leaving EWR, as the plane did not have enough fuel. 2 weeks earlier on another United flight the delay was because the crew had slept in. That was just the beginning, in what is a saga of bad planes, bad food (business class), shoddy cheap airport facilities. Its beyond apparent that United are all about squeezing every last cent of of the business, with a short term view on juicing share price.

✅ Trip Verified | I booked this flight (UA2394) months in advance, selecting it because it was a non stop and a B737max. They then cancel this flight at 10:30pm the night before the flight, on a holiday weekend leaving me without many options. I had upgraded my seats to first class which I will now lose if I'm selected for standby more than likely not to mention its a poorer 737-800. I was going for a friends wedding. Not only have they now ruined this wedding they try and stick me on standby on a one stop flight, surely losing my first class seat without refunding my paid upgrade no doubt. I don't care what they say about weather or traffic control their airlines is trash. The way they treat their loyal customers is trash. Their fleet is old and trash. Their food is poor. Their loyalty program is terrible because they have too many 1k'ers. You pretty much have to pay for an upgrade if you want one. I finally got a flight on one of their FEW newer planes and they cancel it. I'm going to get on every review site I can think and tell people to fly Delta. They are at least more reliable and probably have a newer fleet and may very well treat their loyalty customers better. United is a greedy airline.

✅ Trip Verified | I want to thank Claire on the united airlines check- in desk of San Francisco Airport. She gave us an excellent service very professional she is a very kind lady. We where having a very bad day because we missed our fly with another airline and the other airline gave us a reservation instead of a confirmed ticket with United. But Claire told us what to do with the other airline and finally we are home (after 21 hours at 4 different airports and 3 different planes). Thanks Claire. God bless you.

✅ Trip Verified | We had book a 10 day vacation to Israel. We were first delayed in the Salt Lake Airport for 8 1/2 hours, missing our connection by several hours and being forced to stay in San Francisco for about 16 hours until the next flight from there left to Tel Aviv. Now, this by itself was very frustrating and meant we would miss a whole day of our vacation, no vacation and no work meant we were losing money by the hour, add onto that was the unhelpful attitude of the flight crew, the several different reasons given for delays (ranging from weather to flight crew deficiency, to plane malfunctions) and this was just a really bad day. We stay in San Francisco for an entire day and are back at the airport for the new flight. Now, the airline did provide us with a hotel (pretty bad one that smelled like smoke) and a few food vouchers, but we weren't very happy with them. The next flight gets delayed again and again until finally at about 2am (was supposed to leave at 8), they cancel the flight for another set of ambiguous reasons. at this point, there are 400+ angry people waiting in one line with about 2 agents and they are turning people away without so much as a hotel room. At this point we decided we would not be flying United, we've missed two days of vacation or work, we've been treated poorly and compensated only the bare minimum. We finally speak to an agent and demand monetary compensation as well as a refund for the cancelled flight (airlines are required to refund cancelled flights), and they refuse. They tell us there will be compensation but where, when, how is left ambiguous. We ended up flying Delta, completely smooth as wonderful process. Though we continually call, fill out forms, send emails, and the like, we have yet to see a dime of compensation for this truly terrible experiences. We stayed in touch with some other people on our flight and they continued to have problems with United (missed connections and the like) and were never compensated. The best that they were able to do was offer $300 vouchers for another flight. Are you kidding me? You think a silly $300 voucher could make up for the money we lost and the horrible experience we had? Not likely. As we are never planning to fly United again, a voucher is honestly just an insult at this point. We also heard that the employees of United are so disgruntled with the company that they are planning a strike. Do yourselves a favor and do not fly United.

Not Verified | They don't hire enough customer service and staff. It has taken me over 3 days so far in the process of trying to retrieve my luggage. They canceled a flight so I could not get to my connecting flight. However they sent my luggage to the country where I was to get the connection to my final destination. Customer service gave me wrong information twice regarding my luggage. It takes hours to get in touch with customer service. In one attempt it was literally seven hours. When you finally do they give you the wrong information. This happened multiple times. They sent me on a full on scavenger hunt in order to get my luggage. And I still haven't gotten it. United must be held accountable for their negligence. I have spent hours of time energy on trying to locate my luggage. When I went back to the airport as I was incorrectly instructed the air port was operating like a third world countries. Very few staff member and not well trained. There has literally bean financial loss.

✅ Trip Verified | I am one of the unlucky souls who booked a flight with United in late June 2023. I had to end my vacation in the Caribbean to return to Canada for a family emergency. What was supposed to be an 9h trip turned into a four day nightmare that cost me upwards of $2800 USD in out of pocket expenses, in addition to the original ticket price. I was shocked to find some United employees incredibly lacking in empathy and extremely aggressive. On day three of the ordeal, a customer service rep at Newark took a cursory look at my booking, claimed I was rebooked on an air Canada flight and was “no longer a United passenger.” I told her, the booking was not complete and Air Canada had explained (after I had gone back and forth between the two long queues) that United had not actually booked me, it was more of a temporary hold. The United staff refused to even speak to me, even as I begged tears streaming down my face explaining I had a family emergency. A manager then aggressively threatened to call security if I didn’t step aside because I “had already used up 30 minutes of their time,” which she knew was a blatant lie. I then had to go back to Air Canada and then called United on the phone, all of which was useless. I finally booked myself on a new ticket, via the United app, travelled to another terminal (C) and waited for 8 hours only to have that trip cancelled as well. I was now approaching day 4 so feeling utterly defeated, I booked myself a business class ticket home from Newark with Air Canada. It cost me $2300 USD and was a red eye with a long layover in Quebec City, but that flight DID make it and I’m now home. I think United deserves to be sued for its failure to support and look after the wellbeing of its customers. Shame on them and on lawmakers who allow this level of negligence and disregard for passengers’ wellbeing (see reports of the atrocious conditions in some terminals especially Newark terminal C). I will never travel with United or through the US again for that matter.

Not Verified | From not letting us into the lounge due to a known system issue to being deployed because of the lack of available gates. This whole airline is terribly run. How do these people get paid?