Thai Smile Airways

✅ Trip Verified | There was no food for the kid and when we ask the cabin crew, she just told that we need to request for it when we make a reservation. In my opinion i think this is not right coz when we book the ticket the airline have all the information of the traveller. They should prepare it according to the information that they receive. Or otherwise the airline should prepare something as the option for the kid if they not going to check their passenger list. Phuket to Bangkok, the food on the flight is kua - gling (คั่กลิ้งไก่) which is no way the children can eat it.

✅ Trip Verified | Boarding via a bus gate- Despite the covid, social distancing measures are being encouraged haphazardly by Thai Smiles and other relevant Thai authority, ground staff just packed the buses, literally other passengers are breathing over your neck. I was on the first bus, that included all premium cabin pax and top tier frequent flyers. And what will sequential disembarking do to help prevent spreading of COVID, if the crew just send the passengers to be packed in the bus ride to the gate? The much talked-about Chinese Donut was served with custard dipping. It was handed out on tray with the donut in a little paper box. All without wrapping or covers, and it was served with no cutlery. Again, this is very insensible, given the fact that just a few days ago, there have been reports on recent surges of new locally infected sars COVID cases in Thailand. And certainly not everyone enjoys greasy and oily donut dipped in just sugary carb rich custard. PA on board is obsessed with PA by both crew and recorded messages blasting through super loudspeakers. The PA are redundantly made by crew, and again by pre-recorded messages- in TH, EN and CH. Most of WE flights are between 50 to less than 90 mins. PA before take-off, inflight, pre-landing and arrival blasted very loudly throughout the flight! I would say it is just too much annoying.

✅ Trip Verified | The flight was on time. The ground staff took care us. The passenger room was clean. The air hostesses said sawasdee and guide us about seat / security. They follow up about security such as belt, seat and window. Service is good.

✅ Trip Verified | Hat Yai to Bangkok. They’re not provided free 10 kgs plus luggage for Royal orchid plus program (I’m a silver member) even on the website of them still show this benefit.

✅ Trip Verified | Thai Smile schedule reliable and on time. Cabin clean, comfortable seats and very pleasant crew. Although it’s budget category, check-in baggage 20kg is included in the fare. Seat reservation is free too. And snacks and drinks are served even for a 1-hour flight.

✅ Trip Verified | Bangkok to Khon Kaen. Thai Smile is my first choice when I travel by plane. The seat is comfortable, more leg room. The flight attendants are nice and helpful. Smooth taking off and landing.

✅ Trip Verified | Very efficient, courteous, pleasant and professional from check-in to the gate agent, to cabin crew and finally when the baggage arrived at baggage claim. Everything was delightful. I would gladly fly THAI Smile again.

✅ Trip Verified | Friendly ground staff, convenient, easily access check in point. Cabin staff service is excellent. The cabin is very clean. The snack is delicious. Take off time is punctual.

✅ Trip Verified | I'm not impressed. At the check in counter, staff said they don't have a direct flight and asked if I came to wrong airline. So I showed her my ticket in an email. I was told that the flight was canceled but I didn't receive any email, call or message. After that there was one nice staff member who came to help me redo the ticket but it was a connecting flight, my only choice that I have to wait in Bangkok for 3 hours and I had to cancel my spa in Phuket. I am really disappointed that I just noticed when I came to check-in, and I had to change my plans on that day immediately.

✅ Trip Verified | Cabin crew are polite and great service on short flight. In cabin very comfortable and clean toilets. Ground staff are service minded with clear answers.