Thai Smile Airways

Customer Reviews

No Skytrax Rating
Food & Beverages 12345
Inflight Entertainment 12345
Seat Comfort 12345
Staff Service 12345
Value for Money 12345
Customer rating from 136 reviews
7/10
No Skytrax Rating
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10/10

"Highly recommend Thai Smile"

(Thailand)

Trip Verified | Great airline. Love the music and cabin staff are lovely. From check in to landing it was a pleasure from start to finish. Highly recommend Thai Smile.
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteBangkok to Chiang Mai
Date FlownJanuary 2022
Seat Comfort 12345
Cabin Staff Service 12345
Ground Service 12345
Value For Money 12345
yes
4/10

"online check-in system too difficult"

(Thailand)

Trip Verified | Uncomfortable to enter aircraft you must ride the bus. And in the waiting room it was very bad smell because the engine pollution from bus came inside waiting room. And online check-in system too difficult it just 24 hours before departure it would be better if 72 or 48 hours.
Type Of TravellerFamily Leisure
Seat TypeEconomy Class
RouteBangkok to Chiang Mai
Date FlownJanuary 2022
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
no
9/10

"Meal was not good enough"

(Thailand)

Trip Verified | Meal was not good enough. Only, water bottle (small) and 1 piece of bake (basic). However, due to Covid situation, seat should allocate properly. Beside that, cabin crew services, cleanliness and others was good.
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteBangkok to Chiang Mai
Date FlownDecember 2021
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
yes
8/10

"Airline personnel were very professional and helpful"

(Thailand)

Not Verified | We found it easy to book directly with Thai Smile website. We needed to book some overweight bags and that was easy to do by buying tickets in category Smile Plus. Cost about $100 usd (3200 Baht) for a one-way ticket). There were 3 flights from BKK to Udon Thani each day, which was convenient. The airport was not very busy and the Thai Smile check in counters were well staffed and the wait time was very short. Airline personnel were very professional and helpful. Safety measures were enforced and we felt safe flying. Our tickets included a meal that we did not eat on board, but the crew packed it up so we could take it with us, that is a nice touch. One final consideration is there is a fee for canceling or changing a ticket if your plans change. Some airlines allow changes with no fees.
Type Of TravellerCouple Leisure
Seat TypePremium Economy
RouteBangkok to Udon Thani
Date FlownDecember 2021
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Ground Service 12345
Value For Money 12345
yes
10/10

"prices are reasonable"

(France)

Trip Verified | Easy internet booking, quick check-in, check-in and on-time flight. The reception is perfect and the prices are reasonable. Good flexibility in the event of a flight modification. Reservation par internet facile, enregistrement rapide, check in et vol a l’heure. L’accueil est parfait et les tarifs sont raisonnables. Bonne souplesse en cas de modification de vol.
Type Of TravellerCouple Leisure
Seat TypeEconomy Class
RouteBangkok to Khon Kaen
Date FlownDecember 2021
Seat Comfort 12345
Cabin Staff Service 12345
Ground Service 12345
Value For Money 12345
yes
10/10

"Was an excellent trip"

(United States)

Trip Verified | Was an excellent trip. Boarded on time, departed on time, arrived 5 min early. No food & beverage service in flight but small snack provided to you when you deboard the plane.
AircraftA320
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RoutePhuket to Bangkok
Date FlownSeptember 2021
Seat Comfort 12345
Cabin Staff Service 12345
Ground Service 12345
Value For Money 12345
yes
10/10

"Boarding done smoothly"

(Thailand)

Not Verified | Flight on time, both at departure and arrival. Boarding done smoothly. At arrival, passengers were advised to leave the plane according to their seat numbers, that was very orderly and efficient.
Type Of TravellerCouple Leisure
Seat TypeEconomy Class
RouteChiang Mai to Bangkok
Date FlownSeptember 2021
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Ground Service 12345
Value For Money 12345
yes
10/10

"Very cheap and reasonable fee"

(Thailand)

Trip Verified | Very cheap and reasonable fee. Very comfortable, convenient also free to sit if that seat available and not much crowd each row.
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteHat Yai to Bangkok
Date FlownJune 2021
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Ground Service 12345
Value For Money 12345
yes
10/10

"good support on cabin crew"

(Thailand)

Not Verified | Bangkok to Hat Yai. The cabin are very clean. Very good support on ground staff. Good meal and good support on cabin crew. The seats are comfortable.
AircraftA320
Type Of TravellerBusiness
Seat TypeEconomy Class
RouteBangkok to Hat Yai
Date FlownMay 2021
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Ground Service 12345
Value For Money 12345
yes
10/10

"Very careful regulations"

(Thailand)

Trip Verified | Very careful regulations for prevention of COVID-19 infection, i.e. spraying door handles of lavatory for each passenger after they've finished using it, including spraying the handles of each storage or overhead locker.
AircraftBoeing 737-200
Type Of TravellerBusiness
Seat TypeEconomy Class
RouteNakhon Si Thammarat to Bangkok
Date FlownMay 2021
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Ground Service 12345
Value For Money 12345
yes