Thai Smile Airways

Customer Reviews

No Skytrax Rating
Food & Beverages 12345
Inflight Entertainment 12345
Seat Comfort 12345
Staff Service 12345
Value for Money 12345
Customer rating from 186 reviews
7/10
No Skytrax Rating
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9/10

"reliable with reasonable fares"

(Thailand)

Trip Verified | Bangkok to Hat Yai. The most safe and reliable with reasonable fares low-cost airline in Thailand. Low incidence of delay or cancellation. It should be better if airline lounge is available at Suvarnabhumi airport.
AircraftA320
Type Of TravellerFamily Leisure
Seat TypeEconomy Class
RouteBangkok to Hat Yai
Date FlownJuly 2022
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Ground Service 12345
Value For Money 12345
yes
6/10

"So not impressed"

(Thailand)

Trip Verified | The staff service was alright but what’s not alright was that my luggage was broken and all I got in return was an offer of 500 Baht (less than 15 USD) or let them fix my luggage which would take around 3-4 weeks. Honestly, it would cost me more than 500 Baht to fix the luggage and in case if it cannot be fixed I couldn’t even buy the new luggage with the given money. =The ticket is more expensive than other airline but the responsibility is not as high as the ticket price! If this is how they handle your luggage, think about how they will handle other important stuff. Highly not recommended. So not impressed.
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteBangkok to Chiang Rai
Date FlownJuly 2022
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
no
7/10

"No food service in-flight"

(Thailand)

Trip Verified | Good ground service. Baggage fee included. No food service in-flight. Just snack box to-go after landing. Require food service because Thailand pandemic is end now, not an excuse for no providing food and drink service.
AircraftA320
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteBangkok to Udon Thani
Date FlownApril 2022
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
yes
10/10

"Punctual and reliability"

(Thailand)

Trip Verified | Very good service. Punctual and reliability. Staffs are well trained and also friendly to all passengers. Food and service are good. I generally use Thai smile for works every week or two depending on Covid situation especially for meeting on one day trip from my hometown to Bangkok. It is so convenient.
Type Of TravellerBusiness
Seat TypeEconomy Class
RouteKhon Kaen to Bangkok
Date FlownJuly 2022
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Ground Service 12345
Value For Money 12345
yes
9/10

"most reliable domestic airline"

(Thailand)

Trip Verified | It is the most reliable domestic airline in Thailand. They take a good care of their gold member and offer valuable benefit. I fly with them often. Their cabin crew & pilot are competitive.
AircraftA320
Type Of TravellerBusiness
Seat TypeEconomy Class
RouteBangkok to Phuket
Date FlownJuly 2022
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
yes
9/10

"a pleasant experience"

(India)

Trip Verified | Clean cabin. Efficient and courteous crew. Excellent service both on ground as well as in-flight. The atmosphere was very welcoming. Overall a pleasant experience.
Type Of TravellerCouple Leisure
Seat TypeEconomy Class
RouteMumbai to Bangkok
Date FlownJune 2022
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
yes
10/10

"Amazing service"

(South Africa)

Trip Verified | Amazing service, from check in to boarding to landing. It was amazing. My daughter also forgot her tablet on the airplane and we received it back within two days! Which is amazing!
Type Of TravellerFamily Leisure
Seat TypeEconomy Class
RouteBangkok to Phuket
Date FlownJune 2022
Seat Comfort 12345
Cabin Staff Service 12345
Ground Service 12345
Value For Money 12345
yes
10/10

"excellent service by ground staff and flight crew/cabin staff"

(United Kingdom)

Trip Verified | This was my 3rd flight by Thai Smile Airways. Their ease of booking at airports, excellent service by ground staff and flight crew/cabin staff make Thai Smile my first choice when flying within Thailand. Return flight from Chiang Rai to Bangkok will be by Thai Smile on 16th June.
Type Of TravellerSolo Leisure
Seat TypePremium Economy
RouteBangkok to Chiang Rai
Date FlownJune 2022
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Ground Service 12345
Value For Money 12345
yes
6/10

"flights with Thai Smile were not satisfactory"

(Switzerland)

Trip Verified | The flights with Thai Smile were not satisfactory. Being a Thai Airways company, I expected the same kind of service, which I didn’t see. The food on the first flight was okay, on the second we were handed a take away bag with a sweet, leaving the airplane. That did not really make any sense to me. Would have been nice to get something to drink during the flight. No screens on board and the announcements were barely audible. Also, both flights were delayed, which was quite annoying.
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteHo Chi Minh to Chiang Mai via Bangkok
Date FlownJune 2022
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
no
1/10

"received low cost airline treatment"

(Thailand)

Not Verified | Paid full service price and received low cost airline treatment. The airline staff commanded that all my carry-on be weighed. Altogether they were 12kg and can fit overhead compartment. I understand they exceed 7kg limit but other passengers of the same size of carry-on were allowed so this is unfair treatment.
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RoutePhuket to Bangkok
Date FlownMay 2022
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Ground Service 12345
Value For Money 12345
no