Thai Smile Airways

Customer Reviews

No Skytrax Rating
Food & Beverages 12345
Inflight Entertainment 12345
Seat Comfort 12345
Staff Service 12345
Value for Money 12345
Customer rating from 274 reviews
7/10
No Skytrax Rating
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9/10

"happy with their crews"

(Thailand)

Trip Verified | I always fly with Thai Airways or Thai Smile. I trust and happy with their crews and the Service is excellent. Also, we have benefits of frequently flight to be able to redeem or upgrade my next flight.
Type Of TravellerBusiness
Seat TypeEconomy Class
RouteBangkok to Phuket
Date FlownJuly 2023
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
yes
4/10

"the temperature too hot"

(Germany)

Trip Verified | Very unsatisfying, the air-conditioning was low and the temperature too hot. Furthermore I was asked to turn off ipad even though it was in flight mode. All tourists around me used mobile phones with Bluetooth but I was denied use my ipad with Bluetooth. People should be treated equally this is not acceptable.
AircraftA320-200
Type Of TravellerBusiness
Seat TypeEconomy Class
RouteBangkok to Chiang Mai
Date FlownJuly 2023
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
no
5/10

"had to take a bus from the airplane"

(Canada)

Not Verified | Flight was about 30 minutes delayed. Staff were fine and friendly. Snack was nice and the flight itself was smooth. A bit of a hard landing, but otherwise fine. Main issue is that on landing, we had to take a bus from the airplane to get to Suvarnabhumi airport, adding 20 minutes. This is very disappointing for the country's flag carrier and what is supposed to be a modern airport.
AircraftA320
Type Of TravellerCouple Leisure
Seat TypeEconomy Class
RouteHat Yai to Bangkok
Date FlownJuly 2023
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
yes
6/10

"Staff are less friendly"

(Canada)

Not Verified | Flight was 30 minutes late. No reason given. Staff are less friendly on this flight. More focused on their own lunch in the back behind the curtain than on passenger service.
AircraftA320
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteBangkok to Hat Yai
Date FlownJune 2023
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
yes
10/10

"staff are very helpful"

(United Kingdom)

Trip Verified | Very excited to fly with Thai Smile Airways with my children. The ground staff are very helpful and very friendly! The flight attendants are also greeting with nice smile! The flight take-off and landing are very smooth! If I have a chance definitely will fly with Thai Smile Airways again.
AircraftA320
Type Of TravellerFamily Leisure
Seat TypeEconomy Class
RouteBangkok to Hat Yai
Date FlownJune 2023
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
yes
10/10

"it was a fantastic experience"

(Thailand)

Not Verified | I recently had the pleasure of flying with Thai Smile Airways, and I must say, it was a fantastic experience. The check-in process at the airport was smooth and hassle-free. As a member of the ROP, the ground service, they provided excellent assistance in securing a seat at the exit door with extra legroom. The staff members were friendly and accommodating, ensuring that passengers were comfortable throughout the flight. The in-flight service was impeccable. The flight attendants were polite, courteous, and attentive to passengers' needs. They served the meals efficiently and with great attention to detail. The food itself was delicious and served promptly, enhancing the overall dining experience. The restrooms were regularly cleaned, and I always felt that they were in pristine condition whenever I used them. The commitment to cleanliness and hygiene was evident, which added to the overall satisfaction of the journey. During my international flight, the connections were seamless. Everything was on time, and I felt that Thai Smile Airways valued punctuality and ensured a smooth travel experience. I was thoroughly impressed and satisfied with Thai Smile Airways on this trip. I will definitely choose Thai Smile Airways for all my future domestic and international flights without hesitation.
Type Of TravellerBusiness
Seat TypeEconomy Class
RouteAhmedabad to Chiang Mai via Bangkok - Suvarnabhumi
Date FlownApril 2023
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
yes
1/10

"Worst service ever!"

(Cambodia)

Trip Verified | Worst service ever! First time I ever met such a break during passenger line-up for chcek-in. Without saying a word or even sorry, she just close the counter seeing me standing in front of her counter for almost 1 hour, and there is only 1 counter open for internet/mobile checked-in at that time (only 2 counters for mobile check-in, one is closed, and another one is just closed in front of me), at least she should have waited until she got her team to take turn, right? Even I have asked her that for now it’s only my group remaining in queue, could you please just have it done? She just not care and say: Madam, it is my break time! Oh My goodness, if I have missed my flight just because of this worst service attitude, will the company take responsibility? I really never ever see this kind of service provider, management should has improved on this point, it is really ruin the image of the airline and of course so disappointed! Just one time is enough, good bye Thai Smile! Your name is really ashamed compared to your service!
AircraftA320
Type Of TravellerFamily Leisure
Seat TypeEconomy Class
RouteBangkok to Phnom Penh
Date FlownMay 2023
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
no
9/10

"Impressed with the service"

(Thailand)

Trip Verified | Impressed with the service from the staff from ground to in flight. There is 20 kg baggage allowance with no extra charge. Light snack served is delicious.
Type Of TravellerBusiness
Seat TypeEconomy Class
RouteKhon Kan to Bangkok
Date FlownApril 2023
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Ground Service 12345
Value For Money 12345
yes
9/10

"Thank you for accommodating smooth and fast"

(Canada)

Trip Verified | I have traveled from Toronto, Canada and connect flight in Frankfurt, Germany. But unfortunately flight delays and behind schedule 40 minutes. I arrived late in Suvarnabhumi international airport. I had only 35 minutes for check in. When I run to counter Thai Smile Airways they helped me to check in very fast and contacted the gate for departure. All processes fast and I got on board on time. Thank you for accommodating smooth and fast. Highly recommended.
Type Of TravellerSolo Leisure
Seat TypePremium Economy
RouteBangkok to Udon Thani
Date FlownApril 2023
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Ground Service 12345
Value For Money 12345
yes
9/10

"Overall service was good"

(India)

Trip Verified | Overall service was good. Following may be changed to improve the service: 1. The customer care number works only through IVRS and no human contact is there which makes it boring and no solution is received. I tried a lot and wasted my half an hour but, could not succeed as I wanted to confirm travel protocol while returning to India but, could not confirm anywhere 2. Though many counters at check in Bangkok were free they could have started to check in passengers even before three hours that is before 5.30 to avoid congestion and queue, the staff waiting passengers to suffer and make long queue. I reached there at 3.30 but, was advised to come at 5.30 pm and actually, counter started at 5.40. 3. In board catering could be improved with some time lag in all the services, viz. welcome drink, dinner and Tea/coffee. All things were served without any time lag. As flying time was about 4 hours, they could have first served welcome drink after half an hour, then dinner and lastly tea/coffee.
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteAhmedabad to Bangkok
Date FlownApril 2023
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Ground Service 12345
Value For Money 12345
yes