Thai Smile Airways

Customer Reviews

No Skytrax Rating
Food & Beverages 12345
Inflight Entertainment 12345
Seat Comfort 12345
Staff Service 12345
Value for Money 12345
Customer rating from 98 reviews
7/10
No Skytrax Rating
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10/10

"efficient and friendly staff"

(United Kingdom)

Not Verified | Khon Kaen to Bangkok. The low-cost arm of Thai Airways International. 20kg baggage, free seat selection and in-flight meal included in the ticket price. No annoying add-ons. Very efficient and friendly staff from the check-in to the flight and cabin crew. Aircraft cabins clean, bright and airy. Seat comfort average for short flights.
AircraftA320
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteKhon Kaen to Bangkok
Date FlownMarch 2020
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Ground Service 12345
Value For Money 12345
yes
7/10

"Nothing to complain about"

(Thailand)

Not Verified | Bangkok to Chiang Mai. As ordinary as any other flight, no delay, no problems. Nothing to complain about. Snack on board was not good this time (sandwich liked), pastry preferred.
Type Of TravellerFamily Leisure
Seat TypeEconomy Class
RouteBangkok to Chiang Mai
Date FlownFebruary 2020
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Ground Service 12345
Value For Money 12345
yes
8/10

"Good value for the price"

(Malaysia)

Trip Verified | Bangkok to Narathiwat. It was a pleasant fight. Good value for the price paid which included 20kg free allowance for checked-in baggage and complimentary meal in flight. Flight time was ideal in the day.
AircraftA320-200
Type Of TravellerCouple Leisure
Seat TypeEconomy Class
RouteBangkok to Narathiwat
Date FlownFebruary 2020
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Ground Service 12345
Value For Money 12345
yes
10/10

"Excellent service"

(Australia)

Trip Verified | Bangkok to Ubon. Excellent service both from airport staff and cabin crew. Flight was very smooth and right on time. Food was lovely and plenty of legroom Very reasonably priced I will fly with them again.
AircraftA320
Type Of TravellerCouple Leisure
Seat TypeEconomy Class
RouteBangkok to Ubon
Date FlownFebruary 2020
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Ground Service 12345
Value For Money 12345
yes
8/10

"service is very good"

(Thailand)

Trip Verified | Chiang Mai to Bangkok. Air hostess service is very good. Beaming And the captain when taking the plane down The down is very soft. If having the opportunity to use the service again.
Type Of TravellerFamily Leisure
Seat TypeEconomy Class
RouteChiang Mai to Bangkok
Date FlownJanuary 2020
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Ground Service 12345
Value For Money 12345
yes
9/10

"feel easy and comfortable"

(Thailand)

Trip Verified | Chiang Mai to Bangkok. I've been flying with Thai Smile for the past few years for every flights in Thailand and aboard where destinations available with Thai Smile flights. The service are always prompt, the flights are always on time (if there is ever a delayed there is an option to change flight and responded very well), the snacks are decent (sometimes even get a nice treat if you fly on a spacial occasion such as Valentine or Christmas!). I always feel easy and comfortable flying with Thai Smile. Hope they will expands more destinations in the future.
Type Of TravellerCouple Leisure
Seat TypeEconomy Class
RouteChiang Mai to Bangkok
Date FlownFebruary 2020
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Ground Service 12345
Value For Money 12345
yes
8/10

"staff were polite"

(Italy)

Not Verified | Bangkok to Vientiane. The trip took place in compliance with the times set by the timetable. The check-in service was smooth and the staff were polite. On board the trip was quite comfortable and the hostesses were available and present for every passenger request. Upon arrival, the outflow from the aircraft was quick and orderly. Planes are small aircraft for small but comfortable routes.
Type Of TravellerCouple Leisure
Seat TypeEconomy Class
RouteBangkok to Vientiane
Date FlownFebruary 2020
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
yes
1/10

"seat allocation was not customer friendly"

(Thailand)

Trip Verified | Khon Kaen to Bangkok with Thai Smile Airways. Check in was ok, seat allocation was not customer friendly. The aircraft was not fully booked but the passengers were allocated to sit very tightly to each other. I was sitting in the middle of 2 big men. Cabin was old. Damaged luggage, company unable to compensate after a few calls.
AircraftA330-300
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteKhon Kaen to Bangkok
Date FlownFebruary 2020
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
no
10/10

"On board service friendly"

(United Kingdom)

Trip Verified | Bangkok to Khon Kaen. Only airline on the route. Mostly on time. On board service friendly & very efficient. Crew work fast to complete snack & drinks service on a 45 minute flight.
AircraftA320
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteBangkok to Khon Kaen
Date FlownFebruary 2020
Seat Comfort 12345
Cabin Staff Service 12345
Ground Service 12345
Value For Money 12345
yes
10/10

"best short route flights"

(Italy)

Trip Verified | Phuket to Bangkok. I flied with Thai Smile three times this february in Thailand. Thees flights were the best short route flights that I've had. The staff is so kind and helpful. They serve to all passengers a bottle of water and a snack. The seats are very comfortable. I will fly again with Thai Smile.
AircraftA320-200
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RoutePhuket to Bangkok
Date FlownFebruary 2020
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Ground Service 12345
Value For Money 12345
yes