Thai Smile Airways

✅ Verified Review | Back from my business on a return flight Khon Kaen to Bangkok on 2nd December 2016. The internet check-in does expedite the process with my luggage checked. I don't think that I heard about instructions for those seated in the emergency exit rows as mentioned in my review about outbound flight. But to be fair, since I was in business class it is possible that instructions may be given at the seats. The seat is comfortable. The snack was good despite that my choice was not available because I was the last one to be served. The rest are fine.

✅ Verified Review | BKK-KKC flight via WE048 on 30/11/16. The boarding procedures are near perfect with a few suggestions to improve the services. The boarding announcement is crisp and clear both in Thai and English. It also includes instructions for those seated in the emergency exit rows (something that I've never heard of on Thai Airways). Small confusion could arise since the announcement refers to the seats A/B/C as on the right hand side when in fact they are on the left side. Again, this confusion happens to the H/J/K serts as well when they are announced as on the left when in fact they are on the right side of the aircraft. This happens because the crew refers to her position when announcing. This kind of references makes no sense when most passengers are seated. Please consider. The snack and services are up to the standard.

✅ Verified Review | Absolutely terrible experience Phuket to Bangkok. Thai Smile changed the schedule all of the sudden and informed me that my flight will take off 4 hours later, which screwed my connection flight from BKK. They offered a refund which is not enough to purchase another ticket on that date because the prices gone up since I bought my ticket. Refused to change my flight to an earlier Thai Airways (which owns Thai Smile) on that day, instead suggested I pay 100USD extra to change it myself. I now have to fly 1 day earlier, cut my holidays 1 day shorter, loosing 1 night paid at the hotel in Phuket plus paying extra for 1 night in BKK.

✅ Verified Review | Short flight from Chiang Mai to Bangkok, but first flight with Thai Smile Airways. A budget airline but with the advantage of hold allowance of 20kg. Bording at CNX was quick and orderly. Comfortable seats for a short flight (using old Thai Airways aircraft). Flight included a snack, passable but not pleasant. It was good to have a free drink of water during the flight. Arrival at BKK was good. Overall a very good experience on a budget flight and would use again. Another advantage is that Smile fly to Suvarnbhumi airport rather than Don Muang used by many other budget airlines. It is then possible to catch the Skytrain link into the city centre.

Two very pleasant flights Bangkok to Penang return with Thai Smile Airways. Good service, smiles from cabin attendants, food surprisingly good for low cost flights, seat pitch adequate, flights on-time. However, two big minuses which I hope Thai Smile can rectify - I travelled Manila to Bangkok with Philippine Airlines (PAL) but found there is no luggage transfer facility between PAL and Thai Smile at Bangkok. This is despite the fact that Thai International (the parent of Thai Smile) does have a luggage transfer service in Bangkok as Thai International also flies from Manila (but are more expensive than PAL). I was told to go to the transfer desk at Bangkok where the inconvenience would be resolved. There are two transfer areas at Bangkok but Thai Smile only has a desk at one. So if you arrive near one area and it there is no desk, there is a 800m walk to the other. As Thai International is at both, why not Thai Smile? In the event, I had to go land side, immigration, luggage pick-up, queue at Thai Smile check-in.

✅ Verified Review | Phuket to Bangkok Don Mueang. Thai Smile makes you feel as you fly Thai Airways but in low cost version without lose the know how of quality service. Younger cabin staff, nice orange uniforms and more smiles for sure. Anyway they must improve, the priority baggage service and special counter (at least at Phuket Airport) as the Plus counter is always occupied by groups. I checked in after 35 minutes. My flight was nice, seats ok for premium and landed on time. Meal classic Thai Airways style in other words great for a short time flight.

✅ Verified Review | Boarded the flight from Hat Yai to Bangkok with Thai Smile Airways. The crew were simply amazing. The flight attendants were demonstrating the safety procedures with a Thai like dance. As its a small aircraft there was little leg space for a tall passenger like me. But because there was no passenger next to me it helps to stretch my legs. Unfortunately I did not book a special meal but the crew went to find some food for me which I appreciated. The dessert was delicious.

✅ Verified Review | Flew Bangkok Suvarnabhumi - Chiang Mai in Business class with Thai Smile. The price of this ticket was approx. the same as a Thai Airways Economy class flight. I paid 500 Baht to upgrade to Business class, and cabin was 90% full. The Thai Airways lounge is pretty worn, but still has its ambience. Boarding was chaotic, with no Business class priority line. One thing about the seat, it's still very hard, unlike other airlines that have cushioning. No middle table separator as advertised and seen on other aircraft (Avoid HS-TXE/TXN) and I used the middle seat as storage for my laptop bag. Food was cold, But fresh. It tasted like an economy class meal, and there was only Coffee, Tea, Soft drinks and water, no beer. Deplaning less chaotic with baggage delivery within minutes. For the price paid, I would say it is just "Premium Economy" service.

✅ Verified Review | Bangkok to Chaing Rai. Feel good with the journeys. Check in fine, agent at Chiang Rai out perform their Bangkok counterpart in term of problem solving. On time departure and arrival. The aircraft for both flights are new and very clean. My seat in the last row is a little cramp and does not recline, catering service for the meal time flights were recently upgraded from cold bakery items to hot savory snack, in our case, some kind of tasty Pizza Roll. Flights between mealtimes get somewhat cold and bland sandwiches. Drinks service also upgraded from bottled water to include soft drink, tea and coffee.

✅ Verified Review | Chiang Rai to Bangkok. Boarding very efficient, smiles and usual politeness. Catering out of BKK gives you a warm, delicious wrap, while the return trip a cold Danish tasting like frozen butter. Deplaning efficient and professional, but one thing: Why without a seat reservation, can I not sit in the exit row!? I am 5'9' and fit into the seat perfectly. Entertainment better than other airlines (TV shows) and usual magazines in Thai and English.