Thai Smile Airways

Customer Reviews

No Skytrax Rating
Food & Beverages 12345
Inflight Entertainment 12345
Seat Comfort 12345
Staff Service 12345
Value for Money 12345
Customer rating from 98 reviews
7/10
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10/10

"comfortable and enjoyable flight"

(Thailand)

Trip Verified | Flight departed before time and arrived much earlier than planned in Bangkok. Boarding and disembarkation was speedy and efficient whilst maintaining social distancing guidelines. Plane was very clean, whilst the cabin crew were friendly, polite and efficient. In-flight snack was good and made use of environmentally friendly utensils and packaging. All in all a very comfortable and enjoyable flight in these challenging circumstances
AircraftA320
Type Of TravellerCouple Leisure
Seat TypeEconomy Class
RoutePhuket to Bangkok
Date FlownOctober 2020
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Ground Service 12345
Value For Money 12345
yes
10/10

2Good service and light snack"

(Thailand)

Trip Verified | Bangkok to Ubon Ratchathani . On time performance. Good service and light snack. Feel comfortable during flight. Cabin Crew are smiling while they do service to passengers.
AircraftA320-200
Type Of TravellerFamily Leisure
Seat TypeEconomy Class
RouteBangkok to Ubon Ratchathani
Date FlownOctober 2020
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Ground Service 12345
Value For Money 12345
yes
10/10

"everything was perfect"

(Thailand)

Trip Verified | Cabin cleanliness is outstanding. Onboard refreshment is ok when compared with the flight duration. I expected nothing more. Crews were working professionally when having to deal with the covid-19 situation. 20kg Luggage allowance is notable when compared with the same range flight fares of competitors. Overall, everything was perfect.
Aircraft32A
Type Of TravellerBusiness
Seat TypeEconomy Class
RouteBangkok to Phuket
Date FlownOctober 2020
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
yes
10/10

"Great inflight services"

(Thailand)

Trip Verified | User-friendly ticket booking website. The fee already included 20 kg luggage allowance. No hidden cost. Check-in was simple and smooth. Great inflight services. Clean and well-maintained interior. Free light meal: Japanese rice with teriyaki grilled Mackerel and a bottle of water. Free drinks choosing from tea, coffee, or orange juice. Seat was comfy. Nothing to complain. Great flying experience overall.
AircraftA320-200
Type Of TravellerBusiness
Seat TypeEconomy Class
RouteBangkok to Hat Yai
Date FlownSeptember 2020
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
yes
10/10

"a very pleasant flight"

(Thailand)

Trip Verified | Flight left early - about 10 minutes. Flight crew were very efficient and observed all the COVID-19 mandates. Food was very good - sausage and egg omelet with a bottle of water. And, I have been flying for over 50 years and today was the first time I have seen organized deplaning - buy about 2 rows at a time. This was so nice that getting off the plane was as organized as getting onboard. Prices are very fair and competitive and I really appreciate not having to pay extra for checked baggage. Other airlines charge 300-400 Thai baht for 20 kilograms. All in all, a very pleasant flight with an early departure and arrival.
AircraftA320-200
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteMuang Khon Kaen to Bangkok
Date FlownSeptember 2020
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Ground Service 12345
Value For Money 12345
yes
10/10

"nice cabin crew"

(Thailand)

Trip Verified | Bangkok to Hat Yai. Perfect service with nice cabin crew. Very nice support from ground staff. Flight on time and early departure. Food packaging is quite clean and food is good quality.
AircraftA320
Type Of TravellerCouple Leisure
Seat TypeEconomy Class
RouteBangkok to Hat Yai
Date FlownSeptember 2020
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Ground Service 12345
Value For Money 12345
yes
9/10

"good service from staff"

(Thailand)

Trip Verified | Khon Kaen to Bangkok. Good service from staff and a nice snack. Cleanliness and nice service onboard. Free luggage loaded. Comfortable seat and room for legs.
Type Of TravellerBusiness
Seat TypeEconomy Class
RouteKhon Kaen to Bangkok
Date FlownSeptember 2020
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
yes
10/10

"A wonderful flight"

(Thailand)

Trip Verified | A wonderful flight during the Covid-19 pandemic in Thailand. They surprise customers after the flight landed by gave us a snack and drink before we leave the airplane. For the cabin staff, they are very happy to give us the best services.
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteBangkok to Chiang Mai
Date FlownAugust 2020
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Ground Service 12345
Value For Money 12345
yes
9/10

"Poor baggage handling"

(Thailand)

Trip Verified | Efficient check in with social distancing. Smooth boarding procedures. On time arrival. Poor baggage handling at Phuket Airport by Airport Authority of Thailand. The carousel stopped as soon as the last baggage showed up on the belt. Didn't bother to let them roll to allow passengers to pick them up. Many people had to scramble to walk to luggage to pick up off the belt.
AircraftA320
Type Of TravellerFamily Leisure
Seat TypeEconomy Class
RouteBangkok to Phuket
Date FlownAugust 2020
Seat Comfort 12345
Cabin Staff Service 12345
Ground Service 12345
Value For Money 12345
yes
10/10

"friendly cabin crew"

(Thailand)

Trip Verified | Phuket to Bangkok. Comfortable seat with pitch and width, free to choose your seat, supportive and friendly cabin crew, fly on time, have a lot of slot to choose flight,
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RoutePhuket to Bangkok
Date FlownJuly 2020
Seat Comfort 12345
Cabin Staff Service 12345
Ground Service 12345
Value For Money 12345
yes
1 to 10 of 98 Reviews