Thai Smile Airways

Customer Reviews

No Skytrax Rating
Food & Beverages 12345
Inflight Entertainment 12345
Seat Comfort 12345
Staff Service 12345
Value for Money 12345
Customer rating from 186 reviews
7/10
No Skytrax Rating
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10/10

"a very safe and pleasant flight"

(Austria)

Trip Verified | Thai Smile as always before, was a pleasure to fly with. I can only recommend this airline to everybody. On time, if it lies in their hands! Reliable airplanes. Perfect Covid measures. All together a very safe and pleasant flight. And calculating the 20Kg luggage included, a very reasonable option.
AircraftA320
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteBangkok to Ubon Ratchathani
Date FlownSeptember 2022
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Ground Service 12345
Value For Money 12345
yes
10/10

"Good airline and service"

(Thailand)

Not Verified | Good airline and service, clean, comfort, standard and punctual. I’ll choose this airline for the next time again and will suggest to others as well.
AircraftA340
Type Of TravellerBusiness
Seat TypeEconomy Class
RouteBangkok to Khon Kaen
Date FlownSeptember 2022
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
yes
9/10

"Good safety and clean aircraft"

(Thailand)

Trip Verified | Appreciated for Good service and Politeness of all ground staff and cabin crew. Good arrangement for passenger who need to transfer to next flight during flight delay circumstance due to heavy rain before take off. Good safety and clean aircraft
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteChiangmai to Bangkok
Date FlownSeptember 2022
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Ground Service 12345
Value For Money 12345
yes
9/10

"very good service"

(Thailand)

Trip Verified | Flight Bangkok-Khon Kaen. Lovely staff, smiling, bright, very good service, clean plane. The flight was on time, no delay, when landing, it landed very softly. Impressed. Will definitely use the service again.บินไฟล์กรุงเทพ-ขอนแก่น พนักงานน่ารัก ยิ้มแย้ม แจ่มใส บริการดีมากๆ เครื่องบินสะอาด ไฟล์ทบินตรงเวลา ไม่ดีเลย์ ตอนบินลง ก็ลงนิ่มมากค่ะ ประทับใจ จะกลับมาใช้บริการอีกแน่ๆ ค่ะ
Type Of TravellerBusiness
Seat TypeEconomy Class
RouteBangkok to Khon Kaen
Date FlownSeptember 2022
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Ground Service 12345
Value For Money 12345
yes
10/10

"all went very smoothly"

(United States)

Trip Verified | First time flying Thai Smile and all went very smoothly. Flight was on time, and we landed a bit early. A nice light meal was served on board. Deplaning was fast and transportation from the plane on the bus was quick. Flight attendants were efficient and nice.
Type Of TravellerCouple Leisure
Seat TypeEconomy Class
RouteHanoi to Bangkok
Date FlownSeptember 2022
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Ground Service 12345
Value For Money 12345
yes
10/10

"very friendly and helpful"

(United Kingdom)

Trip Verified | Always a pleasant experience from the on-line booking process to arriving at my destination. Reasonable fares including small discount for senior citizens, which is greatly appreciated. Check-in, ground staff & flight crews very friendly and helpful.
AircraftA320
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteBangkok to Khon Kaen
Date FlownSeptember 2022
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Ground Service 12345
Value For Money 12345
yes
8/10

"Excellent Inflight service"

(Thailand)

Trip Verified | Excellent Inflight service. Wide leg room. Clean cabin. Flight 10-minutes early. Cabin crew gave attention to passenger - no rush feeling. So-so inflight food.
AircraftA320-200
Type Of TravellerBusiness
Seat TypeFirst Class
RouteBangkok to Hat Yai
Date FlownSeptember 2022
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
yes
9/10

"service on the plane is quite complete"

(Thailand)

Trip Verified | Everything was on time and quite comfortable. But in the lounge there will be a lot of users that make me feel uncomfortable. But the service on the plane is quite complete and worth the price.
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteBangkok to Hanoi
Date FlownAugust 2022
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Ground Service 12345
Value For Money 12345
yes
8/10

"The service is excellent"

(Thailand)

Trip Verified | Bangkok to Chiang Mai. Very good and reliable airline. The service is excellent. My flight was enjoyable. Overall, I like it. I will fly Thai smile again in the future.
Type Of TravellerBusiness
Seat TypeEconomy Class
RouteBangkok to Chiang Mai
Date FlownAugust 2022
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Ground Service 12345
Value For Money 12345
yes
1/10

"I will never fly this airline again"

(India)

Trip Verified | The crew did not serve any drinks, soft or alcohol. When I asked for a glass of wine they said they don't have any. Only beer, but that too after the meal! I said usually drinks are served before or with the meal and she replied "it is company policy". When I protested they reluctantly brought a beer. This is unacceptable from a full service airline charging 40% more than low cost airlines flying the same route such as AirAsia, SpiceJet etc. Have never seen this before on an international flight including Thai Airlines. I will never fly this airline again. Forget about beer and wine - they did not even serve any soft drinks or juices at any point.
AircraftA320-200
Type Of TravellerBusiness
Seat TypeEconomy Class
RouteBangkok to Kolkata
Date FlownAugust 2022
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
no