Thai Smile Airways

Short flight on Thai Smile Airways from Chiang Mai to Bangkok Suvarnabhumi. The ticket price was really cheap but quality more than low cost carrier. The ground stafs and the cabin crew were nice, extremely helpful and polite. From the check-in until post flight, the process was smooth and efficient. The flight was on-time. During one-hour flight they provided snacks and beverages for passengers.

BKK-KBV return on A320. Both flights were on time. Originally my flights were with Bangkok Airways but because of "technical reasons" the flights were operated by Thai Smile Airways. The aircrafts were new, the young FA's very helpful and always with a smile on their face. Food was ok, a light snack with coffee or juice, which was ok for a short one hour domestic flight. Even though one of my checked bags did not arrive with my flight, the airline sent it to my hotel four hours later, which was very nice. After my experience, I can say Thai Smile is an excellent choice for the regional flights in Thailand.

Very good service onboard from very nice Thai Smile Airways FA's. Shortly after take off on this short 50 minute flight was served a free snack and water, coffee and orange juice. Aircraft was very clean and new, only a 50% load factor so had 3 seats to stretch out. Definitely would recommend this airline for the cheap fares - it only cost me approx GBP33.

The ground staff at Chiang Mai Airport was polite and managed the check in procedure quickly and without any hassles. Boarding the aircraft you were greeted by the flight attendants with a smile, who were helpful and did their job in a polite and professional way. The flight itself was on time and uneventful. Shortly after take off you were served a snack and water. The aircraft was tidy and clean with standard seat configuration (3-3). The seats were a little bit cramped due to a quite narrow seat pitch but for a short flight (about 55 minutes) it was yet sufficient. In fact there was nothing to complain about the flight itself. In my opinion you get value for money as the (mostly reasonable) ticket price is all inclusive. Which means you get a free 20 kg baggage allowance, free seat selection, a free snack and beverage as mentioned above and also don't even get charged extra when paying by credit card. And this is a bliss compared to other so called budget airlines in the region which tend to be very inventive and eager to squeeze the unwary passenger as much as possible by creating various extra fees. Nevertheles near the end of Thai Smile's Internet booking procedure you should check if you really need a travel insurance that seems to be added automatically but can be deselected without problem. But apart from that you are not confronted with extra charges. Last but not least it is also worth mentioning that Thai Smile operates the majority of its flight to/from Bangkok Suvarnabhumi Airport which offers far better transport options onward to the city (and other destinations) than Bangkok Don Muang Airport. If you plan to travel inside Thailand you should consider giving Thai Smile a try.