Thai Smile Airways

Not Verified | I am very happy with the service on this flight and the attentive cabin crew. I am flying Thai Smile about 6 times per year and they are excellent. I am flying smile plus class. Check in goes fast, cabins are clean, service is good and the crew mostly nice and helpful. I can only recommend.

Not Verified | Nice and smooth flight, on time, easy check in. No delay, The flight is great. Friendly air crew. Highly recommended. Would be much better if the airline could provide a free lounge

✅ Trip Verified | Ground staff can answer my question. There are about 5 lines with staff, besides self-check in kiosk option. Flight smooth and on time. Cabin is clean, good odor and music before landing.

✅ Trip Verified | Service at ground and on the aircraft is very good, flight on time, cabin seat is very comfortable and clean, leg space is enough, snack is delicious.

✅ Trip Verified | First of all, I think the overall experience of flight with Thai Smile was great. The boarding procedure was smooth and the staff was nice. Cabin crew was great with providing good services. And I think their smile was really good which can make your heart melt, that's why it named Thai Smile. Overall hygiene of the flight was good. The seat was comfort enough. It's departure and arrival time were on time. And the time of getting our baggage was fast.

✅ Trip Verified | Thai smile airline is my first choice for travel trip, and I been chosen many times. It's always an impressive, overall great experiences.

✅ Trip Verified |  The fare is much higher than Business fare on any other airline. Thai Smile being a budget airline compromised on service and comfort. Very poor service for the price charged. Seat cushions are as hard as rock

Not Verified |  Ground staff was very rude. Although I have valid visa for Laos and supporting documents, At the boarding counter, one Grounding staff was very rude, behave unprofessionally I have told him that Check-In counter and Immigration already checked by passport and other details, He still insist, how much money I carry, threatening that if I not tell him will not permit me to board in. After I told him that I have more than USD 2,000 Then demanding me to show the money I'm a frequent travel to Thailand from Laos, working & living more than 18 years in Laos This is my first time faced such arrogant ground staff.

Not Verified | I am very disappointed firstly that the price for additional KG baggage has drastically increased since December, secondly both complaining at the kiosk in Udon Thani and calling the help line ended with totally unhelpful and unprofessional advice. My wife and I have taken 10 flights to various destinations in Thailand in the past 12 months, and have paid the excess baggage each time. This time has put me off using Thai Airways and Thai smile. My business will be with your competitors in the future. It’s a shame if Thaismile gets the same reputation as Thai airways

✅ Trip Verified | I fly with Thai Smile again and again. Ground Service is good I can request in seat Emergency door on the plane, comfort and sleep over flight.