Ryanair

✅ Trip Verified | The worst airline ever. Our flight from Marrakech back to Berlin was canceled due to a strike in the BER Airport, Germany. Not only did they not pay compensation, but also do not pay my money back for the canceled flight. The money is now already for 3 months in my Ryanair Account and I have inquired like 10 times to pay me back the money to my credit card. I have even sent personal identity documents. Nothing - no reaction whatsoever. They are strictly ignoring me. Avoid Ryanair if you can!

✅ Trip Verified | Worst Airline I ever had to deal with. Super incompetent and unfriendly staff. It really was a nightmare. I booked my flights via booking.com and added check in luggage for 116$ on the airport I got told I appreciate don’t have any luggage included although showing him the extra luggage fee I paid via booking. He could apparently not find it and I had to pay my luggage again in the airport for 95Euro. I also got told that it’s mandatory when flying with Ryanair to online check in. Check in at the airport is only free if you are more then 2hour prior to the flight at check in desk. I arrived 2,5 prior my flight on the airport but I wasn’t on the desk till 1:50 prior. So I had to pay another 55 euro to be checked in. When arriving on my gate there was a line for boarding. I had paid 20 euro extra for priority. I walked up to the desk and told one Ryanair woman that I had priority. She just said we called out priority 5-10 min ago if your weren’t coming forward then now you have to go back in line with the rest. This has been a absolute joke and disaster.

✅ Trip Verified | Flight was delayed by 20 minutes, and one crew member was quite rude and had an attitude from the beginning of the flight for no reason. Leg room isn’t great and as a 6’3 person I had to sit in the aisle to stretch my legs. However, it is cheap

✅ Trip Verified | I recently missed a flight to France as the staff member at the gate had called final boarding and wouldn't let me on, even though I was 60 seconds behind my sister who they had let on the flight. The steps were still attached to the plane, the doors were open, and people were still finding their seats, yet the staff at the gate refused me boarding. I mentioned they had only just called final boarding (not gate closed, but final boarding) and her response was "don't listen to the announcement". I then had to pay for a hotel and another flight the next morning. I've complained to Ryanair and they've sent a generic response about getting to the airport 2 hours early. I was there 3 hours early and seconds behind the other passenger.

✅ Trip Verified | The single worst airline I have ever flown with in my whole life. I have flown with Ryanair about a dozen times and probably 10 of them were late by more than an hour. Not to mention the inexcusably rude treatment customers receive. Unprofessional. It may be cheap but it feels even cheaper than it is. Cherry on top, had to wait another hour for the suitcase.

✅ Trip Verified | Boarding was the normal scramble with people rushing to get into line at the Gate and wanting to be first on. Total waste of time and money paying for Priority Boarding when you have allocated seats Quick turn around meant aircraft hadn’t been cleaned. Crisps and biscuits all over the floor around the seat. Normal crew members more interested in selling food and lotto tickets rather than concentrating on safety. Real concern was the fact those sat in the over-wing exit row, two rows in front of us had plastic pint glasses full of beer they were drinking from during approach landing and taxi at Gatwick. So much for the so called final cabin checks.

✅ Trip Verified | They charge you €55 per person just to check you in. No airline has charged me for checking in. If you don’t pay this you are not able to board your flight! Beware of these scams.

✅ Trip Verified | We took Ryanair for all of our flights within Europe. 3/4 of flights were OK except that they were all at least 1 hour late. I was OK with this and was expecting this based on their reputation. On our flight from Berlin to Venice, we were re-routed and had to land in Verona about 1.5 hours from Venice (Treviso) due to a major storm. Ryanair has no ground staff to assist people which is why they can be 'budget'. We landed late at night and 3 other Ryanair flights also landed in Verona due to the storm. There was a very nice lady employed by Verona Airport who was helping all the Ryanair customers. We were told to wait for buses arranged by Ryanair to take people from Verona to Treviso airport. People were fighting to get on the buses and we didn't understand why anyone would behave that way, considering Ryanair must surely know exactly how many buses they need to send based on how many flights/passengers had landed. Well, we were wrong. We also felt we should have been the last to go on the bus since all 3 other planes had landed before us and waited much longer. There were 40 people still left and we were told that the last bus was coming but it could fit only 16 people. Ryanair informed the airport over the phone that they would reimburse taxi fares for the remaining people. I am here to tell you that after months of back-and-forth email communication with Ryanair, they notified us that they do not need to reimburse us for a natural calamity since it's not their fault. I understand that's their policy, but I wish we were not misled to believe that the taxi cost would be reimbursed. If we had known what we know now, we could have taken a taxi as soon as we landed instead of waiting for 3 hours on the sidewalk outside of Verona airport. If you are flying with this airline, just hope that you don't end up with any special situation needing customer service, otherwise you are probably OK.

Not Verified | They have unreasonable policies and impose excessively punitive fines if you don't follow them to the letter. You can't bring a small hand luggage (only a backpack). You need to pay priority to bring a small hand luggage. I had a backpack, but on my way back they claimed that it was bigger than what was allowed. I did put it in their box, but they claimed it didn't quite fit. They charged me £80 for a backpack. They refused to accept cash and refused to accept apple pay. Even though I was willing to pay, they made no effort to help me and were ready to prevent me from boarding, unless I paid with a credit card. I gave them my credit card and they claimed that it wasn't accepted. I had to log into my bank account to show them that they took the money. They let me board seconds before the gate was closed. I asked for a receipt. Their printer was broken and they said they would email it to me. They didn't. The argument is that because their flights are cheap, they are entitled to treat passengers this way.

✅ Trip Verified | This airline will shake you down at the airport and charge you fees for anything they can. I followed every rule. One small backpack and still they charged 70 euros. Checked in online but there own barcode would not scan, cost 55 euros.