Ryanair

On the way out from Manchester to Milan Bergamot. Got to the airport for the return flight at 11am after waiting 4 hours were finally told the flight had been cancelled. There was no apology and no staff to advise you what to do. I think this airline should concentrate more in customer service of which we had none. Finally returned to the UK the following day on Flybe a totally different experience. We will never use Ryanair again.

On 15th Sept 2013 we four people from Australia after visiting beautiful Paris went to Paris Beauvais airport to catch 9:20 am flight (FR9632) to Rome. All were checked in online the night before in the Hotel we stayed. However boarding passes were not printed out as per instruction in the email from the airline. a mistake was made by us. At the check-in counter we were told EURO 70 per person would be charged if no boarding pass was presented. We could not believe it in the first instance but later were confirmed by his duty manager. We do not believe that EURO 70 for printing a boarding pass is justifiable by any standard. It is in fact more than the airfare itself and more than the fee for an extra luggage (EURO 60). While we accept the error we made the punishment was well beyond anyone's imagination hence it is not reasonable and not justifiable. We felt like being robbed on highway with no way to escape. And we still do. We must point out that the check-in gentleman was kind enough to show us a self-serving Internet kiosk/access point where printing was available. Unfortunately after tried on two computers with loss of a total of EURO 20 worth of coins and notes we went back to the counter and tried to request for printing at a fair and reasonable cost. The second complaint is about the way in which the duty manager a lady handled our request for help. She was arrogant in our view. Having heard of our explanation she showed no sympathy but said it was the company policy and we either pay or do not fly today. The fact that we could not print out the passes at the computer kiosk did not bother her at all because it was someone else's equipment hence nothing to do with her.

FR697 from Palma to Prestwick on 16th April 2014. We were not able to check-in online for our return flight to the UK within the 12 days to 2 hours before takeoff window. The website would not accept our booking reference. We assumed we would be able to just print our boarding passes at check-in like any other normal airline. Instead we were told that it didn't matter that we experienced issues online. Ryanair policy states that we now had to pay £70 per head flying regardless of our circumstances otherwise we would be left in Mallorca. This amounted to £210 for my wife daughter and I. The saga did not end there the lady at the Ryanair desk decided it was a good idea to sit a family travelling with a 3 year old completely separately. My daughter - 16F my wife - 17C and me in 16C. We were flying on one of their Boeing 737-800 aircraft and that rows 16 and 17 are exit rows. The cabin was a mess and on both the outbound and inbound legs it was explained to us that there would be limited catering due to insufficient supplies. At least the flight was on schedule. At what cost though?

Completely agree with D Finnie re: stupid rule of not being able to print boarding cards until 7 days before travel meaning you can't print your return flight boarding cards before leaving home if you are on holiday for 7 days or more. I had no access to internet whilst on holiday (which is the way most people want it as they are on holiday) so unable to print boarding cards and ended up having to pay 210 euros for 3 boarding cards at the airport. Completely ridiculous rule designed to make as much money out of us as possible. All other airlines allow you to print all boarding cards for your entire journey when you check-in online so can't understand why Ryanair don't. It should not be allowed. They lure you in with a cheap flight cost and charge you for everything else. I was really pleased when they announced they would have allocated seating on all flights which is much easier for those of us travelling with children so this should make it even easier to allocate a seat on return flight instead of making us customers with families having to pay at the airport for boarding cards. Ryanair did nothing about this even after I complained to them stating their rules as a legitimate reason and not accepting that the rule is wrong and needs to be changed.

We recently flew to Gerona from Manchester with Ryanair. There were 6 of us travelling. After all the bad press about Ryanair really cannot understand what people are complaining about. We had the easiest and fastest check in any of us have experienced. The staff were all very helpful. Then leaving Gerona back to Manchester was exactly the same. Would definitely use again and recommend to other people.

This is the first time I have flown Ryanair definitely not the last. It was simple. Allowed to take a reasonably sized case on-board plus a second hand luggage. Staff were more than helpful flight staff were polite and the on- board food for the price of the ticket was excellent. The way Ryanair works buy offering a menu style selection was great. Better than the reheated rubbish just thrown in front of you on other airlines. I am happy to log on to their website to confirm your tickets. I was on and off the plane in no time. Being able to take my luggage on- board and choose to sit in front there was no waiting just doors open off plane through customs home. Keep it up Ryanair and I will keep using them.

Flew from Leeds Bradford to Lanzerote inbound and outbound flights. On time staff excellent friendly and efficient. Flown to several destinations previously and always excellent value. All seats are now allocated so don't know why people moan about a free for all. Don't know what some people expect for the money if you have the correct docs get there on time and your cases and baggage are within the stated limits then you will not have a problem if they are not then it is your own fault and you should double check your paperwork.

Travel with Ryanair for 5 holidays per year have had no complaints about their rules and reg's until now. In order to be certain that I have a boarding pass for the return flight I have to pre book seats on return flight. This is due to a reduction to 7 days of online check in time. Not everyone has access to a computer and printer when abroad! I hope that someone from Ryanair reads this and realises that customer satisfaction is better than possibly gaining a few extra euros.

I booked a ticket from Bucharest to London Stansted with Ryanair on April 24 and was unable to check-in for the flight. The website kept giving error messages every time I tried and when I explained this to the people at the airport their only reply was we cannot check you in unless you pay the 70 euro fee. Though I explained there was no way for me to check in and I was not even the only person that experienced the problem they insisted there was nothing they could do. I tried calling before the flight but their customer support number could not be accessed outside of the UK and Ireland. This was not even a cheap flight and to be sure it will be my first and last on Ryanair.

So annoyed by the new 7 day check in scam how low will they go. You now have to buy an allocated seat even if you don't want to if you are coming back after 7 days as many of us are. Flight leaves early in the morning or arrives late at night no staff around to help. Scheduled time adds extra hour to make sure they are 'on time flights are much more expensive than before. There is only one reason to fly Ryanair and that is destination they tend to fly to places others don't. If there was choice (like Dublin) then I always choose the rival ie Aer Lingus.