Ryanair

First time have flown with Ryanair it was to Gran Canaria. Boarding cards easy to print out and able to pre book seats both ways. Plane was clean and plenty of leg room. Staff were very helpful during the flight. All in all will use Ryanair again. One thing the flight supervisors on both flights spoke far too fast it may be a small thing but very hard to understand.

I have used Ryanair before this April when I went to Tenerife and have mainly found them ok however on this last trip I printed out the boarding cards for the flight out and was not taken to the flights back so thought I couldn't print those out. However when arriving at Tenerife South and standing in the queue for ages I was told I would have to pay 70 euros for each boarding card to be printed also I apparently hadn't booked a case which was a little strange as I had booked one on the way out. After queuing I was sent to the Ryanair desk where I was told I would have to pay 140 euros. So two pensioners had to fork out 140 euros for something that took 2 seconds. It will be a long while before I use Ryanair again.

The first time we have used Ryanair as we tend to travel more upmarket as price is not an issue but our son in law booked our flights to Barcelona we were very impressed. Good flights and on time. Would definitely recommend. If you keep to the rules there is no problems.

Stansted-Barcelona out last Tues back Fri. If O'Leary means what he say's about improving customer service and maintains low/competitive prices they will regain my custom and no doubt that of several friends and colleagues. However I wonder if his apparent change of direction will be truly 'trained in' or is just a sop to shareholders? Until now his is the attitude that all his staff try to emulate and it's not pretty!

Although personally I prefer Easyjet and think the service is better everybody on here moaning about various issues / things to do with Ryanair need to realise they're booking a flight on a budget airline which can be priced at 20% of the cost of flying with a national carrier such as BA or KLM or other tour operator airlines such as Monarch Thomas Cook or TUI only if booked at the right time. People moaning about not being able to print boarding passes or check in for more than a week in advance should book reserved seating on the aircraft this allows you to check in and print boarding passes for the following 30 days! Ryanair makes it's profits from various add ons - i.e baggage seat allocation expensive food/drinks. Once all this is added the difference in cost with booking with another airline is still substantial. I am flying to Gran Canaria next week for which I have paid £106.48 return including the added seat allocation reservation. I checked in for both flights on the 17th April. I shall be taking a sandwich onto the flight which will saved me paying £6 for a tasteless one from Ryanair I'll even take a soft drink on board. When booking my flight I had the option to fly Thomas Cook Norwegian Air or Jet2 on the days I wanted to travel - however all 3 were over £300! I could of flown BA via Madrid for££233 alternatively but that would of meant changing aircraft and flying the second part of my journey using Iberia from Madrid hence taking nearly 7 hours.

Now retired my job took me all over the world I am an ex constant-flyer. I have been using Ryanair flights from Reus on average 5 times a year for 10 years. Providing that you read the booking site carefully and conform there should be very few snags. I've encountered two delayed flights neither of which was down to Ryanair and one bottle of corked red wine. On the plus side is the consistently excellent value-for-money fares and rapid turn- around. Recent improvements are welcome cabin staff seem brighter - but best of all if you drop a clanger when booking it is now possible to correct it.

I agree with others that it is ridiculous not to be able to check in for a return flight if it is more than 7 days. I had to get up at 5.30am this morning to do so or pay the fine. Makes for an unpleasant taste about Ryanair - don't upset customers with such silly rules only to make money. It cheapens your standing. You could be the Nation's favourite if you would listen and make some improvements as you have had to do in the past to re-gain respectability.

East Midland to Faro 30th April. Amazed at the improvements. No scratch cards no continual announcements staff great and very smart. Transformed from my last flight. I used to avoid Ryanair and I fly 20 times a year. Pushing and shoving nasty staff and anything to get more money but yesterday was great and I will definitely use them a lot more.

So very annoying that just when you thought Ryanair listened to their customers the welcome changes in website access and allocated seating are undone by not being able to print return boarding passes if your trip is longer than a week.

On the way out from Manchester to Milan Bergamot. Got to the airport for the return flight at 11am after waiting 4 hours were finally told the flight had been cancelled. There was no apology and no staff to advise you what to do. I think this airline should concentrate more in customer service of which we had none. Finally returned to the UK the following day on Flybe a totally different experience. We will never use Ryanair again.