Ryanair

I flew from Bournemouth 22/09/14 to Carcassonne and returned 26/09/14. Staff were friendly and helpful at both airports I didn't see one query about baggage for any passenger and the plane was early on both flights. Although worried about the bad reviews that I read before I left I wouldn't hesitate to fly Ryanair again.

DUB to BVA on the morning flight. Bought the ticket online 2 weeks ahead and it was cheaper that the taxi ride to the airport. Did not expect much but I was quite impressed with them. I work as Cabin Crew so I do know how to travel with a low cost carrier. I paid the extra 10eur for a seat on the first row. Extremely comfortable and thanks to the included priority boarding hassle free experience in the airport. My bag was a bit bigger (the side which was supposed to be just 20cm was slightly larger did not experience any problem). Staff extremely polite and professional both in the airport and in the air. Flight landed 5min early in BVA so absolutely nothing to complain about. I paid 23eur for a flight ticket and got early to my destination on board a brand new Boeing 737 aircraft (the aircraft had been delivered only a week before). I will definitely fly Ryanair again.

Flew from Bristol to Malaga arriving 4.5 hours late due to technical problems. Sat on the plane for an hour or more before being told it could not be fixed. Were not informed that we could have vouchers for snacks found out by chance that by producing the boarding pass at the counter that we were entitled to £3.50 each. When we eventually took off at 10.30 pm we arrived at Malaga to find that our shuttle service had gone. This was now around 2.30 in the morning. Had to take a taxi at an extra cost to us of £100 - eventually arrived at our destination at 3.30 am - not good for two 73 year olds! Came home to two emails from Ryanair telling us that we were not eligible to the over three hour delay compensation due to some clause - a real get out clause if you ask me.

We flew back to England from Rhodes on 20/09/2014 we pre paid for priority seating which we did not have people who had not paid extra got on board first. The flight was four hours to England went to the toilet to find out that there was no toilet paper or tissue in the toilets. The air crew told us that they did not have any onboard. When we landed it took an hour and a half to get our baggage. Will think twice before flying with Ryanair again.

We travelled with Ryanair to Majorca two weeks ago I had booked assistance for my husband due to his mobility problems and found the staff at both ends of our journey so very helpful I cannot thank them enough. It made what l thought was going to be a rather stressful journey easy for us both. We were given all the help we needed in a pleasant and friendly manner.

Bristol-Malta-Bristol. Family of three. Having travelled extensively on major carriers world wide with 500000 miles under my belt and having read all the negative reviews I was apprehensive about using Ryanair for a family holiday- my concerns were unfounded. Both sectors were seamless ground crew and flight crew were polite and helpful. Got on got off arrived safely at a fair price - no problem. Only issue is the holding pen at Bristol an excuse for an international airport - not the carriers fault though. Quite impressed really!

Travelled on 10/09/14 - having booked airport wheelchair and assistance for boarding to gate and vice versa for departure and both return flight. To my dismay no wheelchair had been arranged at the Dusseldorf Weeze airport. Bus driver unlocked padlock of chained up wheelchairs. Stewards failed to inform arrival airport of my pre-booked requirements. Staff should also insure that passenger take their allocated seats - had a lady whose body posture was extremely intimidating and hostile because she could not get out fast enough caused by her sitting in the wrong seat. Flying back same problem again - staff did not inform Stansted airport of my pre-booked requirements. Was stranded for more than 15 minutes outside the aircraft on the tarmac before porter with wheelchair turned up. I shan't forget the blank expression on the faces of the aircrew staff either which made me feel very uncomfortable I'm sure it can be improved with more staff training and please slow down the food and drink trolleys as no one gets a chance to buy anything at this speed and it might cause an accident.

Flew NCL to Gerona flights were on time and staff well trained and helpful. We have used Ryanair quite a few times and have never had problems with delayed times staff etc. The only niggle is that sometimes the cabin could be cleaner!

We flew to Gran Canaria as a family of four this month - never again with Ryanair! At 6ft tall there is no way to sit comfortably in the tiny amount of legroom you are allocated. The plane itself looked tired and dirty and the toilets are a disgrace. The cabin crew are ok and do the best they can and were friendly but the food / drinks are shockingly bad and the coffee is not fit for human consumption! I appreciate you are using a 'budget' airline but surely the standard of service shouldn't suffer to the extent it does. My advice would be pay a bit extra for a decent airline and start your holiday off the right way!

Again very pleased with Ryanair. FR9885 from Derry to Liverpool flight departed about 5 minutes early and arrived 20 minutes ahead of schedule. Pleasant flight with friendly crew. Another thumbs up for Ryanair.