Ryanair

Very short flight from Barcelona to Palma (FR 6362) yet the crew managed to do their inflight service and the usual thing of hawking a few scratch cards. What was more amazing is that the crew were in a good mood seemed happy enough to be there and actually seemed to like each other - they even had the pax laughing! After numerous FR flights with miserable looking crews this was a pleasant surprise. Maybe the new positively is filtering down to the cabin crew? Only downside is the trumpet sound or whatever it was when landing but great all round otherwise.

I am extremely dissatisfied with the service I received on the evening of 26th Sep in Wroclaw airport related to a Ryanair flight. I paid extra for priority boarding both to and from Wroclaw. We departed from Cork last Sunday night and all was fine apart from minor delays at the final door prior to leaving the airport to make our way to the plane. On the other hand the service that we received in Wroclaw was an absolute disgrace. Both myself and my friend were the third and fourth in the queue went through the first check in gates to go down to the foyer leading to the Tarmac and plane. The other q passengers then went through their check in procedure. We all were massed in this small foyer for approx 20 mins and then they decided to open the gates and push approx 6 different families with buggies on top of us. Needless to say it was absolute bedlam by the time the doors were finally opened. There was an elderly Polish lady who had also paid for priority boarding who was pushed out of the way with the stampede to get to the plane. They really need to look at your procedures around check in and boarding as I have never experienced anything like this before. I would suggest that people with buggies should be checked in first and that these then should be placed in the foyer. The next passengers to be checked in should be priority passengers as after all they have paid for the privilege of this service! Finally the passengers who are in the alternative queue should then be checked in. The door should be manned to ensure that priority passengers are treated fairly.

When travelling from Palma to Stansted I had a broken foot and was on crutches. Myself and an elderly lady with hip problems had booked assistance which didn't materialise. Last on the plane we were told that a) the booking hadn't been made (even though we produced our booking papers) and b) there were no wheelchairs available and we had to make it to the terminal under our own steam. As the next set of passengers were queuing at the foot of the steps we felt compelled to get off. No staff took responsibility for us once we were on the tarmac. Luckily a Stansted Airport employee was passing by the window and saw me struggling down the steps on crutches and rushed to our aid. She was horrified that we had been abandoned and quickly obtained wheelchairs for us both. Herself and a colleague took us all the way to the outside. No credit at all to Ryanair who's main objective was to get us off the plane so that the next flight could get under way.

I have always praised Ryanair as good value when considering the cost however they really let themselves down on 29th Sept. Arrived at Stansted near midnight and could not even see terminal from where plane stopped. Then had to wait nearly 30 mins as staff had not thought to arrange transport even the pilot was fed up with their lack of organisational skills. Sorry Ryanair very disappointed.

Actual flight both ways was good but the handling at Stansted and Rhodes wasn't. We felt like cattle not customers. Stansted we were held up getting to airport we had priority booking but had to wait with everyone else as priority queue had gone therefore one of the cabin bags had to go in the hold. At Rhodes we were first to check-in and they took the first 90 cabin bags in the hold. Surely it should be the last? There seems no reason now to take cabin bags at all! The benefit apart from the cost is that you can exit the airport much quicker at your destination. Waiting for cabin bags takes as long as waiting for large luggage. The overhead luggage compartments were half empty. It just seems like another Ryanair useless rule.

Flew Ryanair many times however most common route I fly is KIR-LTN. Most recent flight SNN-SXF. Ryanair is a very good airline in my opinion. Despite flying to airports that only the CIA has heard of and advertising the airport for the capital city of Slovenia (it's Bratislava) as Vienna it's very handy. I use it often and I have never had a problem with Ryanair. Even with hidden fees tickets for me seem cheaper than Aer Lingus. The aircraft are clean but still somewhat dark and gloomy and the seats are uncomfortable horrible on a late-night flights or dawn when you try and catch some sleep however still possible. The snacks and drinks on board are still a reasonable price and the crew are friendly. The toilets are excellent being bright and clean. Ryanair gets the job done.

Flight number FR694 on the 6th of September from Prestwick UK to Ibiza Spain. The majority of passengers onboard this drink fuelled flight were unruly drunken and aggressive towards other passengers despite the best efforts of the 4 onboard cabin crew. Language throughout was absolutely foul. As a grandmother travelling with 2 young infants under the age of four the condition experienced in the cabin were shocking. Passengers were swearing were drinking open duty free were throwing objects from in front and behind us. Safety announcements could not be heard as passengers were playing music from bluetooth devices and the cabin was totally out of control. Cabin crew were very concerned however despite the best efforts to contain behaviour there was no way they could control the passengers. The crew threatened to divert the aircraft to France and also threatened the majority of passengers with the police meeting them on arrival at the destination. The main point is that safety notices were completely ignored myself and my family felt totally unsafe during the flight. My grand-daughters aged two and three have never been exposed to such outrageous language and behaviour - the conditions on this flight were not safe and were not suitable for a family. Access to toilets involved standing for 40 minutes in crowds of alcohol fuelled louts. Many of the passengers boarded the flight inebriated one group drank a litre bottle of duty free vodka onboard the flight whilst throwing coins around the cabin. We are feeling extremely anxious about our return journey.

I have used Ryanair for years now sometimes 5 times per year in general and all is good. I booked a flight for my daughter and 2 year old granddaughter. When she left Shannon all was well until her return flight home from Tenerife. 6.30 am she checked in for the free allocation of seats they were allocated separate seats opposite side aisles. My daughter went early to the departures queue and boarded one of the first after priority boarding and explained to one of the crew they told her to take her seats and they would try to change her once they were in the air. I find this quite incredible for a flight to take off with a 2 year old baby sat on her own. Surely the crew have the option to change a free allocated seat but what amazes me more was Ryanair had all details as you have to register a child separately when booking. Why if they want more money for a flight just put the price out in the first instance.

I flew from Bournemouth 22/09/14 to Carcassonne and returned 26/09/14. Staff were friendly and helpful at both airports I didn't see one query about baggage for any passenger and the plane was early on both flights. Although worried about the bad reviews that I read before I left I wouldn't hesitate to fly Ryanair again.

DUB to BVA on the morning flight. Bought the ticket online 2 weeks ahead and it was cheaper that the taxi ride to the airport. Did not expect much but I was quite impressed with them. I work as Cabin Crew so I do know how to travel with a low cost carrier. I paid the extra 10eur for a seat on the first row. Extremely comfortable and thanks to the included priority boarding hassle free experience in the airport. My bag was a bit bigger (the side which was supposed to be just 20cm was slightly larger did not experience any problem). Staff extremely polite and professional both in the airport and in the air. Flight landed 5min early in BVA so absolutely nothing to complain about. I paid 23eur for a flight ticket and got early to my destination on board a brand new Boeing 737 aircraft (the aircraft had been delivered only a week before). I will definitely fly Ryanair again.