Ryanair

Customer Reviews

3 star Skytrax Rating
Food & Beverages 12345
Inflight Entertainment 12345
Seat Comfort 12345
Staff Service 12345
Value for Money 12345
Customer rating from 2254 reviews
4/10
3 star Skytrax Rating
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Ryanair customer review

(United Kingdom)

Shocking customer care from Ryanair! Flight delayed in Manchester and then flew into a storm over Barcelona - hit by lightening - passengers very shocked and upset. We flew to Valencia and was told to leave and collect our bags - coaches will drive us the 4 hours back to Barcelona. Ok no problem - 4 hours later and after every diverted flight had left in coaches our coaches arrived! 4 hours - no staff to help or contact us - no news and many left in cabs at a cost of 400 euros. 4 hours wait and then the coaches arrived with a driver who couldn't work the air conditioning in his coach - excuse - he wasn't used to it! We froze for two hours until we stopped and got another coach driver to help! Never use them again and their response - very poor and not their fault. Never use them again.
Seat TypeEconomy Class
Seat Comfort N/A
Cabin Staff Service N/A
Food & Beverages N/A
Value For Money 12345
no
na

Ryanair customer review

(United Kingdom)

Flew in July with my 3 kids to Tenerife first and last time though! We checked in 2 cases between 5 people and they charged me an extra £60 staff were rude and unhelpful. Seats on the plane were uncomfortable and the plane was dirty. Only half the food available to purchase on board. The flight back was even worse late dirty again and we were sent to wrong boarding gate - they decided to change it to other end of airport! If you're planning to fly with Ryanair - don't!
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Value For Money 12345
no
3/10

Ryanair customer review

(United Kingdom)

I travelled with Ryanair for the first time 25/8/14 to Gran Canaria. The flight (4 Hours) was very unorganised by the flight team. The air host and hostess sat at the front of the plane as was I for extra leg room spent half of their time looking in the mirror in the bathroom playing with their hair and touching up lipstick. The staff at the back of the plane frequently came to the front as they were having some kind of disagreement and arguing over some gossip from another flight attendant that was not present during our flight. It was a he said she said thing that involved all of them. My partner and I were not able to get seats together when I booked for extra leg room for us both so we had aisle seats however the 2 seats in front of my partner were empty and it would have been nice for attendants to have offered us the seats so as we could sit together. I have to say our flight home was much better and the flight attendants were friendly helpful and professional throughout. Our flight on the 25th August 8132 at 14.10 was appalling.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Value For Money 12345
no
na

Ryanair customer review

(Ireland)

I fly Ryanair frequently it's the only airline that goes to Riga from Dublin. I also have flown with them to other destinations - sometimes they have been ok sometimes not so much. I flew with them on Saturday 6/9 and I was shocked by the level of service I received. I'm not expecting 5 star service but at least some sort of service. Only good thing was that we landed before time this was because the crew didn't clean the plane in Riga when it landed from Dublin. It was filthy rubbish everywhere. The flight crew were so rude would not communicate with passengers when you bought food from the trolley they did not even say how much it was. I was seated at 33 the last row before the toilets and the cabin crew area two of the flight crew where standing there talking about the passengers.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Value For Money 12345
no
9/10

Ryanair customer review

(United Kingdom)

Same as before I flew from Liverpool to Derry with no trouble whatsoever. I was travelling only with hand baggage so of course was able to bypass the bag drop desk. Ground staff and cabin crew were friendly flight departed 5 minutes early and landed 10 minutes early. The flight itself was pleasant enough. I couldn't ask for better from Ryanair.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Value For Money 12345
yes
7/10

Ryanair customer review

(United Kingdom)

Flew from Prestwick to Palma Mallorca 25th Aug no problems at all easy check in as we had actually managed to print our boarding passes which a lot of people seem 2 have a problem with although I don't know why I'm hopeless on computers and I can do it. Return flight 2 weeks later again no probs used Ryanair 3 times now with no bother this time I got return flights that were almost as cheap as the cost of my taxi fare to the airport will be using them again I think people are making their own problems just so they can moan!
Seat TypeEconomy Class
Seat Comfort N/A
Cabin Staff Service 12345
Food & Beverages 12345
Value For Money 12345
yes
10/10

Ryanair customer review

(United Kingdom)

FR7941 from Bournemouth to Ibiza 29th. August 2014 and FR7942 Ibiza to Bournemouth 5th. September 2014. Aircraft on both flights clean well presented and well above the standards of other airlines and we have used many. Cabin crew on both occasions bright professional and more than willing to please passengers' Indeed on the return flight Capt Turner saw passengers off from the front steps. I wish people would stop moaning stick to the rules and give Ryanair the credit the airline deserves.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Value For Money 12345
yes
8/10

Ryanair customer review

(Australia)

First of all Ryanair are a budget airline so don't expect anything other than a basic service. The seat pitch is famously squashed but for an extra fee you can book priority seats with extra legroom and priority boarding. Our flight from Stanstead to Kefaliona was 3 hours long on time and the friendly crew kept us entertained and well informed throughout the flight. Take an iPad if you get bored as there is no entertainment. If you want a cheap flight with a no frills airline with a good safety record Ryanair are a good choice.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Value For Money 12345
yes
na

Ryanair customer review

(United Kingdom)

Flew to Gran Canaria and had a perfect flight - lovely British cabin crew nothing too much trouble! On route home we arrived at Las Palmas airport to a queue as long as a football stadium of people. So we did as is British do and joined the queue they then waited ten minutes to open a second check in desk they then shouted people forward. The weigh scales where broke and so the queue grew and grew eventually after thirty minutes of entertaining a four year old we were up. We checked in and struggled with the ladies English which was broken at best but none the less she was polite. We then waited until our gate number was up and boarded the plane. Right from the start it was just one of those flights a family had checked in late so all ended up sat individually much to the fathers disgust as a result he allowed his two year old to scream the entire flight! We then tried to order food when the cart came this was a particular joke they had nothing. This was thirty minutes in we then very foolishly asked for water (imagine the cheek) to find the very abrupt cabin crew member to say "none left" so I again foolishly said what do you have? "Heineken" at this point I will admit I was very cross I wanted a drink for my four year old son and she suggested beer. I then explained it was for my son and obviously beer wasn't an option - she then told me "not my problem". Needless to say four hours later my four year old was furious as he was dehydrated and hungry.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Value For Money 12345
no
5/10

Ryanair customer review

(United Kingdom)

Free allocated seats? This is a joke of a company they try to get money for one way or the other. It's free only if you Check-in 7 days before but if your trip is more than 7 days then you will need either to pay for the £5/£ 10 for choosing your seat and print and tale the printed ticket with you or you will need to pray that you can find internet and a printer on your holiday destination. I will not recommend this company to anyone. Avoid like plague.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Value For Money 12345
no