Ryanair

I am disabled and booked for assistance with Ryanair at Birmingham airport. On arrival I was told to queue and check in before I could be given a wheelchair. My husband had to push the chair when we finally got it. At the gate Ryanair staff discussed who would not be able to take the flight as there were too many disabled. They talked about us as if we were bags of carrots. Eventually I said I would try to climb the steps of the aircraft and was allowed onto the plane. At no time was I given any assistance. On arrival in Malta I had to struggle to baggage and out of the airport as no assistance was available. You need to be fit and agile to use this airline. The treatment of people in wheelchairs was appalling and humiliating.

Flight FR 749 10/5/2015 Gdansk to Birmingham. Bought XL space seat for 10.99 to have comfortable flying space after when all passengers been set up on the seats some guy who didn't pay for the seat just sat next to me. Obviously that space was free as nobody bought it. In my opinion if that space hasn't been purchased it is supposed to be unoccupied because it is not fair for these people's who actually paid for this spaces.

We recently flew to Malaga from Liverpool going out our case weighed 15 kgs and out friends case weighed in at 17kgs. Coming back at Malaga our case weighed in at 19 kgs and our friends case was over the permitted 20 kgs and they had to pay 20 euros. Can you explain why this happened as we had not made any purchases and we had obviously used shower gel sun creams etc. so if anything they should be slightly lighter. Is this a con to get more money out of us. The girl on the Ryanair Desk at Malaga had an attitude problem and was very rude. Has anyone else experienced this?

I flew Stansted to Valencia. The queue for check in was disorganised but the staff were helpful and friendly. The plane was clean the staff were again helpful and friendly - particularly in helping elderly passengers to disembark - and I was happy with the service.

We travel a lot with Ryanair and find them only airline to be on time. We have just travelled to Bratislava from Birmingham and back. No problems with flight and going and return were given back row. Staff are getting much more friendly but my one gripe with Ryanair is the hand luggage. We only travelled with hand luggage and took great care to make sure the sizes were correct but I notice not everyone does and there isn't checking at all all sorts of shapes and sizes go through even the handbag sizes. This does cause a problem putting cases in the overhead lockers. Either there are rules or not. Travelled 9 may return 12 May.

FR 507 30th April. FR 506 7th May. It may be said that one gets what one pays for but by the time Ryanair has ripped through you with thier suite of extra charges many of which are simply an unfair cash grab on their unsuspecting customers at the booking counter when there is no chance of taking another airline Ryanair is not well priced. On a flight from Dublin to Bristol we were encouraged to use Ryanairs smartphone App or print out out a boarding pass to avoid an extra charge to have it printed at the booking counter. Unfortunately the App didn't work so on arriving at Dublin we were directed to the misnamed 'Customer Service' counter to be 'helped' by the most unhelpful unpleasant rude eye rolling young woman I have ever had the misfortune to encounter in many years of air travel with many airlines all over the world. When I explained the problem she tried to tell me that if the App didn't work I had plenty of time in Ireland to hunt down an Internet cafe or similar with access to a printer to print out my boarding pass and that she should now charge me for printing them out at the airport. I was then charged for an extra 3kg of baggage even though the two of us had no carry on baggage. The plane was dirty tired and run down and the cabin staff non professional. The seats are small and cramped. In summary terrible service from rude staff will strip you of cash any chance they get tired dirty aircraft poor inflight service. Do yourself a favour and give Ryanair a big miss they are the worst I have flown by a large margin.

I've been flying world-wide for more than 50 years with many different airlines. Despite many online complaints about Ryanair my experience with this airlines had been very good until my flight from Malaga to Venice (Treviso) on May 6 (FR 2597) when an incompetent female flight attendant and a very rude belligerent male maitre d'cabin (both Malaga-based) changed my perception of the airline. The maitre d' shouted and yelled and my son who expressed his concern regarding fresh air and cooler air temperature in the cabin. Ryanair is a budget airline and I'm aware of that but budget does not mean poor maintenance and rude and unfriendly flight crew. As a very frequent airline passenger I must point out that there are more and more budget airlines in the world and competition for the passengers is tougher every single day. Ryanair cannot keep playing the silly game of "We're cheap so we can afford everything and if you don't like that go somewhere else." I guarantee you that we will.

A return trip from Dublin to Malaga for a friends wedding the flight over left slightly late due chaotic boarding by the pax who seemed rather clueless as to what to do once you board a plane so you can't blame Ryanair for that. As per my last flights on FR they ran out of food and drink items and had a very limited selection and the service by a crew with a combined age of about 17 were slow and one rather got the impression that the four of them had just qualified the previous afternoon. They seemed stressed by the whole process and were again slow from the aft galley which is a surprise considering the lack of items they could possibly sell. There was a minor medical emergency where a pax fainted but they were quick and very attentive to deal with the situation. The flight back was again bereft of items from to purchase which was odd given that the plane was sitting on the ground the whole time I was at the gate before boarding (over an hour) but then even when you want to purchase something it's a bit of a guessing game due to the fact there are no menus. Anyway the flight began boarding early so early there were neither flight nor cabin crew on board. The flight itself was an awful experience due to being surrounded by children who took to screaming the majority of the time while their parents looked like they wanted to chuck themselves out the window. If I thought that the front of the cabin were an adults only area I would have paid anything to sit there maybe something to think about? All-in-all Ryanair are fine and are improving but it wouldn't be any harm to send mystery shoppers and auditors on flights occasionally to see what is really going on and realistically running out of the toilet paper hand towels. hand soap and saleable things like water is fairly unacceptable from a pax perspective.

Flew recently Dublin to Birmingham return for £20 return - unbelievable fare. Flights were very busy. There was the traditional queue for a Ryanair flight even though you have an assigned seat. I prefer to wait until the queue is actually moving and join the queue then instead of standing for no reason. No complaints about the flight - I think some of the food/drinks are overpriced but in general there is a good selection. I have noticed on recent Ryanair flights that the level of customer service have improved. There seems to be more Irish and British crew on the Irish and British flights too. I noticed the crew were especially friendly with the children on board with 2 young kids being shown into the cockpit as they saw the pilot on exiting the plane and the male cabin crew member on the tramac waving at other children as they came down the aircraft steps. Flight was good going back as well arriving in Dublin area. Great service for just £20 return.

I flew from Stansted to Tours. I was very careful to read and understand the rules. Two of us traveled so I booked 2 seats which also gave us priority boarding and enabled us to print off boarding passes well in advance. The flight was excellent as was the coffee. For such a short flight I did not need extra legroom even though I am well over 6ft. I have noticed that most complaints here are from people who have not read the rules and/or expect preferential treatment then blame the airline for their own carelessness.