Ryanair

I flew from Stansted to Tours. I was very careful to read and understand the rules. Two of us traveled so I booked 2 seats which also gave us priority boarding and enabled us to print off boarding passes well in advance. The flight was excellent as was the coffee. For such a short flight I did not need extra legroom even though I am well over 6ft. I have noticed that most complaints here are from people who have not read the rules and/or expect preferential treatment then blame the airline for their own carelessness.

Unusually this was my first trip with FR for 4 months. CCF to STN return. Surprised to be allocated the same back row seat for both flights even though I'd not paid for seat choice. I thought these rear (and front) seats cost extra? Anyway not complaining as it meant speedy disembarkation at both destinations. Good to see that the Ryanair charm offensive has not run out of steam and they really do seem to be making serious efforts to up their public image. Return leg absolutely full but boarding was efficient enough and we arrived 20 mins early. Both flights were on two of FR's more elderly planes (those in the EI-DC* range) and frankly they are starting to show a lot of wear and tear which is hardly surprising when you consider how hard they work. Have the food and drink prices gone up recently? £4.50 for a coffee and a biscuit seems a bit OTT to me but I guess you don't have to buy. In summary a couple of years ago I'd have advised anyone to avoid Ryanair at all costs if there was even a vaguely convenient alternative. Happily nowadays I'm quite keen to recommend them to anyone on any route if getting from A to B in the shortest time for the least money including bags etc is a priority.

My husband and I have travelled the world with many different airlines and I must say that Ryanair are great. We travelled to Las Palmas Gran Canaria on 19th April returning on 29th both ways no delays and on time. Staff were great friendly and worked so hard up and down the aisle serving drinks and food nothing to much trouble. You are lucky if you get one drink on other airlines even sometimes on long haul. The only problem the seats were a little hard. We will definitely travel again with Ryanair.

FR 3002 17th April. FR 3015 20th April. I have travelled with Ryanair for years now and in recent times the customer service and service in general has become increasingly poor. I travelled recently to Rome and this was a very poor experience - the flights were late the customer service was very poor and the cabins filthy. The yellow tagging farce is actually funny to watch - the policy as I was rudely told is the "first 90 bags" however it was totally random with customers with large trolley bags walking through and then other customers behind them being tagged?! There is no correct monitoring system for this whatsoever so you are at the mercy of the poorly trained staff on the gate. You then get onto the flight to find several spaces in the overhead lockers and several empty seats! Quite frankly I am fed up with the continual poor service so I have now booked with Aer Lingus for my next trip to Dublin. I am also at the stage where I will actually pay a higher fare in order to have a relaxed experience with well trained staff who smile instead or a rude and grumpy scripted person who cannot answer anything outside of that script.

Flight out on the 29/4/15 was ok flight back not so good 3/5/15. No food left only chocolate snacks and crisps staff seemed as if they didn't know what they was doing slow and no organisation started from the front of the plane and we was at the back row 33. So not much left anyway but no sandwiches at the front of the plane as was sold out on the flight out. Very cramped. Paid for seats going out and to put a case in the hold (£60) return what a rip off. But refused to pay for seats to come back. Will not travel with them again if I can help it.

Flight 8386 and flight 8387 April 11th and 18th. First booking had filthy seats second booking - return from Palma. Because my suitcase was 2kg over I was charged 20 euros even though we had only one piece of luggage between 2 people. No food on flight as such - 1 sandwich also did not get the time to look at mag for inflight purchases.

Eindhoven-Porto. Always chose another airline if I had the choice but back to Ryanair after this flight. 10 euros for an emergency exit seat were well spent on this 2.20 hrs flight. Very professional and polite crew smooth flight and on time performance. I like the fact that you can check in 30 days before departure when you reserve a seat. Big plus for people complaining they can't print their boarding passes while on holiday. Or use the app and store in pass book. No paper needed. The airports added to discomfort however: Eindhoven is too small for six Ryanair flight departing within 1.5 hrs and in Porto the baggage reclaim took half an hour.

I recently flew to Dublin with Air Lingus but had to return with Ryanair. Having arrived late on the Friday night I was up again early next day to work and meetings in the city and was lucky enough to catch the Bath v Leinster cup game in the afternoon. However that left little time to make it to the airport for the return flight which I did. On arrival I was chastised for not having printed off a boarding pass. How I was expected to do that heavens only knows but that fell on deaf ears and I had to pay up 70 euros extra to get on board. The dismissive attitude I encountered was galling and not what I would expect from an airline. I had heard many horror stories of how this company manage to find more ways than others to get you to part with your money for the slightest reason. That said I wont make the same mistake twice because I wont be using them again!

STN-MAD and SVQ-STN. Gate staff friendly and helpful slight delay on departure but made time up en route. Ryanair does what it says on the tin gets you from a to b with as little fuss as possible excellent value for the price paid.

Used Ryanair on a way flight from Murcia to Stansted on the 30th of April which was fine. It was on time and I only had carry on luggage only and had printed off a boarding pass beforehand and as always if you play their game it all works well. The flight was only £40 and considering I had driven the first leg at a cost of £200 I have no idea how they manage to provide flights so cheaply. The cabin crew did their best but there was no milk for drinks or inflight magazines which was a bit of a disaster and raised a laugh with the passengers (well some of them with a sense of humour) and of course out came the dreaded scratch cards at the end of the flight but the plane was clean on time and I was happy with my trip and will use them again.