Ryanair

Customer Reviews

3 star Skytrax Rating
Food & Beverages 12345
Inflight Entertainment 12345
Seat Comfort 12345
Staff Service 12345
Value for Money 12345
Customer rating from 2255 reviews
4/10
3 star Skytrax Rating
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8/10

Ryanair customer review

(Italy)

FR4774 May 14th and FR4775 May 18th. I have never been a fan of this airline but I have to admit they are moving forward and slowly getting closer to what I consider to be an enjoyable carrier to fly with (for short haul flights). Flew BGY to SKG last week for a short Greek holiday with no issue at all: on time departures/arrivals good rate for the ticket and above all some improvements I did notice compared to the last time I flew with them about 3 years ago. The main one is of course the seat allocation for everyone which prevent people from rushing to the aircraft as if it was a bus school trip. I also found seat comfort and legroom to have improved and even the cabin crew seems a bit more professional and friendly now even if they still talk too much in my opinion during the flight to try and sell whatever the can to the passengers. Another positive news is that there is no longer (at least according to my experience) an obsessive check of your hand baggage dimensions and weight at the gate which I do appreciate. Generally speaking if you check the rules carefully and comply with them you can get a great value for money as well as good and frequent direct connections. The day they stop boarding the plane half an hour before the plane is actually ready to welcome passengers onboard (thus causing people to wait on the stairs/bus/apron for up to 15 minutes) they will probably see me much more often on their planes.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages N/A
Value For Money 12345
yes
7/10

Ryanair customer review

(United Kingdom)

MAN-PMI-MAN. Usually fly with easyJet from Liverpool but Ryanair schedules appeared first and I found cheap flights for our preferred days. Had a later bonus in that our original outward flight in the evening was cancelled and we were transferred to the morning flight which had been dearer at the time of booking. I read all the rules carefully and intended to pay for seats so that we could print off our return boarding passes before we left home. I was subsequently shocked to find that even standard seats would cost £10.99 per person per flight and this was not even high season. In the end I got up extra early on the morning of our outward journey and printed off the return passes at 02.15! It was noticeable that hardly any standard seats had been booked in advance: perhaps if the charge was less Ryanair would actually find more people choosing to pay. The flights themselves went off largely without incident. We were late departing from Manchester but then we did not start to board the plane until 15 minutes before official departure time yet this was early in the morning. I found it difficult to hear any of the announcements partly because of the noise of the engines and passengers talking loudly to compensate but also because of the gabbled way in which they were delivered. The return crew were much better in this respect despite the senior steward looking to be all of 14 years of age. Not much attention seemed to be paid to luggage sizing and it looked as if everyone got their hand luggage on board despite a completely full outward flight. Both crews worked hard throughout the flights but we were starting to descend towards Mallorca before the drinks round reached us on the outward leg. Overall though one cannot complain when we paid under £120 for two of us to fly to Mallorca for a week. When we first went there over 20 years ago we were lucky to find return flights for £200 per person in low season.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages N/A
Value For Money 12345
yes
9/10

Ryanair customer review

(United Kingdom)

Flew Liverpool-Limoges with Ryanair returning on 15th May. Excellent orderly boarding and disembarking noticeably efficient cheerful staff particularly on return leg. I never eat or drink in flight I take a carry on bag that is restriction compliant and I make sure I have my boarding passes with me. Typically I buy my tickets 30/40 days prior to intended travel date and have always thought the prices offer excellent A to B value. Recommended.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages N/A
Value For Money 12345
yes
2/10

Ryanair customer review

(Spain)

I have been a passenger with numerous airlines since 1957 and in recent years frequently from Alicante to several different British airports. Ryanair is one of the worst I've ever travelled with and definitely the worst on this route. On the outward Alicante/East Midlands Airport journey we sat on the runway for almost an hour because they had missed their slot. This made for a long and tedious journey. This however was nowhere near as bad as the return flight. We left plenty of time to return the hire car and arrive at the airport in time to have a leisurely lunch (as we always do at Gatwick) as we knew that it would be late when we arrived home only to discover that we could not enter the departure lounge until 2 hours before our flight was due to leave. This would have been okay if there had been somewhere for two elderly passengers to sit (all chairs were taken and we were left standing with all our luggage) or somewhere to have a decent meal (there is one very unappetising place with food served in cardboard). Also two hours would have been sufficient time if it hadn't taken more than an hour to wind our way through the queue to the check in desk. When we arrived at the desk we were told that our case was too heavy (1kg overweight) most airlines will waive this fractional overweight but the representative told us that we had only paid for 15kg and would have to put the excess in our hand baggage. This we did in full view of the other passengers and consisted of 2 tee-shirts and a pair of light shoes. Whilst we were waiting to board the aircraft the attendant asked us if we would like to put our hand baggage in the hold free of charge! My logic and fairly basic grasp of maths cannot make sense of this! I had been warned not to travel Ryanair and I never will again.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Value For Money 12345
no
1/10

Ryanair customer review

(United Kingdom)

I am disabled and booked for assistance with Ryanair at Birmingham airport. On arrival I was told to queue and check in before I could be given a wheelchair. My husband had to push the chair when we finally got it. At the gate Ryanair staff discussed who would not be able to take the flight as there were too many disabled. They talked about us as if we were bags of carrots. Eventually I said I would try to climb the steps of the aircraft and was allowed onto the plane. At no time was I given any assistance. On arrival in Malta I had to struggle to baggage and out of the airport as no assistance was available. You need to be fit and agile to use this airline. The treatment of people in wheelchairs was appalling and humiliating.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Value For Money 12345
no
2/10

Ryanair customer review

(United Kingdom)

Flight FR 749 10/5/2015 Gdansk to Birmingham. Bought XL space seat for 10.99 to have comfortable flying space after when all passengers been set up on the seats some guy who didn't pay for the seat just sat next to me. Obviously that space was free as nobody bought it. In my opinion if that space hasn't been purchased it is supposed to be unoccupied because it is not fair for these people's who actually paid for this spaces.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages N/A
Value For Money 12345
no
5/10

Ryanair customer review

(United Kingdom)

We recently flew to Malaga from Liverpool going out our case weighed 15 kgs and out friends case weighed in at 17kgs. Coming back at Malaga our case weighed in at 19 kgs and our friends case was over the permitted 20 kgs and they had to pay 20 euros. Can you explain why this happened as we had not made any purchases and we had obviously used shower gel sun creams etc. so if anything they should be slightly lighter. Is this a con to get more money out of us. The girl on the Ryanair Desk at Malaga had an attitude problem and was very rude. Has anyone else experienced this?
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Value For Money 12345
no
8/10

Ryanair customer review

(Costa Rica)

I flew Stansted to Valencia. The queue for check in was disorganised but the staff were helpful and friendly. The plane was clean the staff were again helpful and friendly - particularly in helping elderly passengers to disembark - and I was happy with the service.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages N/A
Value For Money 12345
yes
8/10

Ryanair customer review

(United Kingdom)

We travel a lot with Ryanair and find them only airline to be on time. We have just travelled to Bratislava from Birmingham and back. No problems with flight and going and return were given back row. Staff are getting much more friendly but my one gripe with Ryanair is the hand luggage. We only travelled with hand luggage and took great care to make sure the sizes were correct but I notice not everyone does and there isn't checking at all all sorts of shapes and sizes go through even the handbag sizes. This does cause a problem putting cases in the overhead lockers. Either there are rules or not. Travelled 9 may return 12 May.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages N/A
Value For Money 12345
yes
na

Ryanair customer review

(Australia)

FR 507 30th April. FR 506 7th May. It may be said that one gets what one pays for but by the time Ryanair has ripped through you with thier suite of extra charges many of which are simply an unfair cash grab on their unsuspecting customers at the booking counter when there is no chance of taking another airline Ryanair is not well priced. On a flight from Dublin to Bristol we were encouraged to use Ryanairs smartphone App or print out out a boarding pass to avoid an extra charge to have it printed at the booking counter. Unfortunately the App didn't work so on arriving at Dublin we were directed to the misnamed 'Customer Service' counter to be 'helped' by the most unhelpful unpleasant rude eye rolling young woman I have ever had the misfortune to encounter in many years of air travel with many airlines all over the world. When I explained the problem she tried to tell me that if the App didn't work I had plenty of time in Ireland to hunt down an Internet cafe or similar with access to a printer to print out my boarding pass and that she should now charge me for printing them out at the airport. I was then charged for an extra 3kg of baggage even though the two of us had no carry on baggage. The plane was dirty tired and run down and the cabin staff non professional. The seats are small and cramped. In summary terrible service from rude staff will strip you of cash any chance they get tired dirty aircraft poor inflight service. Do yourself a favour and give Ryanair a big miss they are the worst I have flown by a large margin.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages N/A
Value For Money 12345
no