Ryanair

No frills airline so did not expect free food/entertainment, beverage service fast and ok. Seats width ok but not enough legroom for me (191 cm tall), also backrests not adjustable but was a short flight. Very smooth check-in at FMM (4 counters open), fast boarding.

Arrived two hours before flight. Hundreds of people fighting to check bags, took over one hour and twenty five minutes to get to check bags. They kept putting people in front of us who had arrived late. After check in we had to fight and push our way through a grid lock for security , then ran like mad people through the crowd just making the aircraft before gates closed. I have never experienced anything lie it before. After paying for baggage, I think British Airways would have been cheaper, considering had to make our way to and from Stanstead as well.

I don't see why people complain about the airline so much! I've flown with them for the last 8 years with no issues whatsoever! I fly with them every year as they are the only UK based carrier that takes me to where I need without a long car trip afterwards! Ok, so the interior is yellow and blue, but what do I expect for a cheap ticket? The crew aren't bad, they do what they need and usually with a smile, I have never had a problem.

I'm starting to fly this route more regularly, and for the first time have to report what I consider to be a significant failing with the cabin crew. Our plane (FR7974) left late (after a late inbound arrival). I was sitting in Row 2. There was a minimal announcement from the flight deck naming the crew but nothing to invite the passengers to listen attentively to the safety briefing, which is often the final point made during the cockpit pre-flight passenger announcement. The announcement was very quiet and the delivery was monotone. I appreciate that the flight deck crew wanted to get a slot and head back to London as quickly as possible so their priorities might be elsewhere. The pasenger safety briefing was voiced by the female cabin crew member but it was impossible to hear (even in row 2). Even the young man doing the demonstration seemed frustrated by the lack of interest being shown. When I asked the female cabin crew why she had not stopped the briefing and reminded the passengers to pay attention, she told me it was not really worth it, because 'they (the passengers) wouldn't do it and anyway they fly so regularly that they don't need to listen to it because they know what to do by now'. The drinks run and duty free run were very speedy, leading to the crew spending around 10 mins in the forward galley area spilling out into the aisle in full sight of the passengers each with a mobile phone in their hand and chatting. Apart from the young man cabin crew at the front who made a personal, animated and delightful appeal for the scratch card run, and whose cabin service was friendly and most welcome, this cabin crew seemed to be the most uninterested and switched off that I have travelled with in over 15 years of travelling with Ryanair. Very disappointing.

I have flown with Ryanair for the last 10 years because they are cheap and relatively reliable (I think I can count the numbers of times my flights with Ryanair have been delayed on one hand). Billund to Venice went smoothly. I regard Ryanair as a very good airline if you only want to get from A-B fast, are not interested in the flight service and food and that you remember to stay clear of any overweight luggage. Lately I have noticed that they do not weigh the hand luggage anymore and are fair with the weight.

This was our first experience with Ryanair. When booking the flights, we were impressed with the low fares. We did print our boarding passes to avoid fees at the airport but missed that you have to pay for baggage online. With the fees at the airport, the suitcases cost us double the fare for us to fly. It would have been cheaper to book seats for our suitcases!

Our return flight was cancelled with next available a week later, no one from Ryanair at airport to help. They offered to put us up for one night only, helpline told us we had to sort out alternative flight ourselves - we are currently stuck in Italy. Ryanair do not care should be their slogan. We are having to take 5 hr train to Rome to fly with easyjet at our own expense to Leeds then try to get to Manchester to pick up car if it hasn't been clamped for overstaying on car park. Would never use again.

I'm very satisfied with the service on board. We flew as a family. Both flights to Tenerife and Warszawa were on time. The food isn't cheap but worth it. Some people say that the seats are uncomfortable or there is not enough space, but found them perfectly adequate. The aircraft was in excellent condition. I will fly with Ryanair again.

Flight on time, seats comfortable enough for a low cost airline, friendly and efficient staff.

Shambles at check in even though we checked in online, late boarding and then sat on the tarmac for almost 2 hours. The flight attendants were not even going to allow you to get off your seat or go to the toilet. Very warm in the plane and virtually no info from attendants, if possible will never fly with Ryanair again.