Ryanair

Through Stansted airport and Ryanair we nearly missed our flight, we had booked our seats and paid for priority boarding, but we had a 2 lane traffic jam trying to get dropped off, then baggage drop there were so many people we only managed to get through with 3 minutes to spare before closure, then through security and 10 minute walk to departure gate. Waste of money for priority boarding they had already gone, we had arrived 2 hours before take off but obviously this is not enough. Flight was good once we got on, but a very stressful experience.

Ryanair mobile app is rubbish. Even if you check in using the app, it doesn't mean you have already checked in, you need to check in on their website. Their customer service is the worst I've ever seen. I purchased luggage the day before I depart using their app and when it's time, they said they did not receive the payment so I need to make direct payment in the airport. Yet, they charged me twice for using the app and direct payment. I've been sending email and they do not even want to reply me.

Booked early and paid $11.95 each for 6 of us to fly Pisa-Hahn. Pre-paid the bags, checked in online and printed the boarding passes before hand. My first Ryanair experience as we are Canadians, and it was fantastic! All staff were pleasant, procedures were efficient couldn't have gone smoother. Flight itself was better than expected, clean, comfortable, safe, and on time. I'm 5'9, my son is 6'1 and we had enough legroom. Flying with them again in a week.

As a frequent flyer this was one of the worse airlines I have traveled with. Cheap tickets that add up quickly with luggage etc.. Their customer service is hard to get a hold of, no one in the airport until 2 hours before the flight. Also once you find them it is almost comical how bad their customer service is. I asked police at the airport about how long the security lines are since I found out I was not getting checked in until 2 hours before and they were puzzled because other airlines usually do it 3 hours before and they asked which airline and once I said Ryanair they smiled and said "of course."

Bought their highly advertised Biz+ ticket. Complete disappointment. Dumped in the last rows as promised seat was not given - waste of money.

When we arrived (4 passengers) and waited 40 minutes to check bags, we were told that we only arranged for two bags and would have to pay for two bags. But because agent could not take payment, we needed to go to customer service to pay. She filled out a form and told us to pay and return to front of line and they would held the plane. We still had over 1.5 hours. So, we waited in line at customer service for almost an hour and was told that we owed them £20 for 2 Kilos. I informed her that it was 2 bags not 2 kilos. so, we were sent back to the baggage line to get the correct form. We went to front of line as instructed and crowd was unhappy. Our agent had left. But, we got the correct form and returned to front of customer service line, crowd was unhappy, and was told that it would be £400, that is almost $800 US dollars for 2 bags. We tried to sort that out but to no avail. We were told to read the small print over and over. So, I agreed to pay and was told it was too late, that the flight was closed. So, we had to buy new tickets on another airline at another airport. They sell you tickets at a low price and then through small print charge you for seat, printing boarding passes, extra baggage etc.

Our recent experience with Ryanair was unsatisfactory thus we cannot recommend this airline to anyone. We chose Ryanair for its low fares. The numerous fees exceeded the original cost of our tickets. While some fees are warranted, Ryanair is the only airline I have flown that charges fees to print out boarding passes. Their excess baggage weight fees are higher as well. Even more troubling is the disorganized check in and bag drop-off process and unacceptable customer service. We had to stand in one long line to drop off checked bags, another line to pay extra fees and return to the 1st line to complete the bag drop process. During this ordeal, we were met with staff who were insolent (berating us in French) and clearly had no allegiance to Ryanair (giving confusing directions). Ryanair has a lot to learn about efficiency and customer service if it wants to be the Southwest Airlines of Europe. Until then, we will fly other airlines, even if the fares are higher.

I flew out to ibiza with my husband and 2 small children for a family holiday and our flight out was terrible. I understand that a lot of people go to Ibiza to party but so do a lot travel for family holidays - it was like a party plane. There was no control of the travellers who congregated in the aisles, sat 4 to a row (3 seats) sat on arm rests, music played loudly in the row in front of us (and not good music at that). The trolley of drinks and snacks was pointless on both the flight there and back as after a few rows there was nothing left (we were in row 14) the seatbelt light was put on half way through our flight out there when there was no turbulence - I believe this was to try and seat people but when my husband attempted to take my 5 year old daughter to the toilet (whilst others were still stood I have to add) a member of staff was slightly rude and told us she couldn't go and had to sit down. Shortly after this the light was turned off. I have flown with Ryanair before and not had this problem but I would definitely consider not flying them with my children.

My daughters and I were due to fly to Morocco on Sunday morning at 6am. On Saturday at midnight we realised that one ticket had the married name but passport was in maiden name. We got to airport and were first in queue for customer services, saw staff who after a bit of persuasion changed the ticket name free of charge! We cannot thank her enough for doing this and enabling us all to have the best family celebration ever. Again thank you.

Flying back from Malta to Bristol we had to check in 2 hrs before flight to print boarding passes. Explained we were not able to get online. Got to airport with time to spare, asked for assistance, Maltese staff very helpful and they tried for 30 min to get online. When they finally got on to site to check us in we were 10 min late. We got to the Ryanair desk where basically if we didn't pay 45 euros each we could not fly. Hence we paid 90 euros to print two shabby bits of paper, got to check in desk, told we had to sit separately as there were no seats left as we checked in late? Still nearly 2 hrs before flight? Got onboard and my husband had 3 seats to himself and I was 2 rows in front. 90 euros because we were 10 min late through no fault of ours.