Ryanair

Rome (Ciampino) to London-Stansted 4 October 2013. My 2 hr 20 minute flight was 1.5 hrs late. Though we sat at the gate for 90 minutes the flight attendants charged £3 for water. Unbelievable and unforgiveable. Add in the fact they're so strict about carryon-bags and you'll never even consider flying them.

Rome Ciampino to London Stansted FR3005. Excellent service. For last 8 years I have taken over 60 flights with Ryanair without complaint. During this time I have had the cost of two flights refunded without any quibble (family bereavement). Today I was informed of a rescheduled flight. Ryanair re-booked the 3 members of our party on the alternative flight of our choice with no fuss no extra cost and within a 5 minute phone call.

02/10/2013. About a month ago I purchased flight tickets online from London (Luton) to Dublin. I paid in advance for ordering extra seat and luggage up to 20 kg. We reached the airport at 12.30. Desk opens at 13:00. When I told the clerk that I had not had the option to print a ticket she answered carelessly and rudely: "These are our procedures if you do not have 140 pounds to pay do not fly"! Charged 140 pounds for printing two boarding cards! Then during the flight they flooded us with nonsense and aggressively tried to get us to buy from them. I know that this is first and last time I fly with this company. Cheap flight does not mean poor service.

23 September 2013 to Fuerteventura and back again with them on 27th September. After seeing all the bad reviews they get I was very nervous. Its a low cost airline and to be honest it is no different than flying with Thomas Cook or anyone else for that matter. Ok so you don't get inflight movies seats don't recline but I found the whole booking to boarding to flying all very comfortable and easy.

Charged £50 for extra case which I booked 4 days before I flew out and found out it was only for one way to bring the case back it would cost another £50. Surely if you take a case on holiday you want to bring it back so this charge is a total rip off. It has nothing to do with security just pure greed from the airline. Found the staff on baggage handling to be unhelpful and miserable. On returning to UK we went into the duty free and was told we could take one carrier bag with our goods on flight with our hand luggage but this was not to be we were told by boarding staff very rudely that are carrier bag had to be put in our hand luggage which didn't have any space. Luckily we found a space in someone else's bag otherwise we would have lost the goods we had bought. On getting on the plane there was nowhere to put our bags other people were also having problems we had to put baggage under the seat in front of us which left no leg room at all and had a very uncomfortable flight home.

My wife and I flew from Bournemouth to Ibiza 24th September returning to Bournemouth on the 1st October 2013. Clean aircraft on both occasions. Very good cabin crews happy and anxious to please. Both flights ahead of arrival times. On the inward flight the Captain saw the majority of passengers using the front steps off the aircraft with a happy word for all. Stop moaning about Ryanair. Stick to the rules and you will enjoy the experience.

Beauvais (Paris) to Bratislava 8 September: the absence of any seat booking as a standard service makes boarding Ryanair feel like a cattle yard experience (we paid the extra for a seat reservation and that worked well). The total inflexibility on luggage weight is a sham and price gouge policy. We are both smallish people our carry on luggage was well under weight and one checked in bag (which of course we paid for) was 1 kg over bang another 20E ie it is per bag if hers was under and mine over you still pay on the one that is over. The flight crew were fine but the check in woman forgot to stamp my wife's boarding document so having gone through the queue we had to run back for that. The airport shuttle service from Porte Maillot to Beauvais was very good but it is 1.5 hrs. Ryanair is now my airline of last resort.

Seats uncomfortable ridiculous rules which although we adhered to them we could see that others did not. Hot food ran out and staff did not seem to have any comments other than what were likely to have been stock responses it seems if your flight is later in the day it is 'pot luck' if the advertised food is available as it is not replenished between stops! Didn't want to travel with Ryanair but really had no alternative at the time with destination and dates but would avoid in the future.

I was catching the morning flight from Barcelona to Rome with 3 other companions. We sat awaiting to board when the call came up. We watched the farce play out as passenger after passenger wrestled with their carry on to shove it into the small regulation box. If they couldn't get it in the little metal box they got fined. As the line finally whittled down we decided to board. They don't turn on the air-conditioning until the plane is in the air. It was then we realised that the seats were not allocated first come first serve. We had to hold our carry on on our laps. I looked above me wondering why we couldn't put our carry on in the overhead compartments. Finally the aircon came on - just about the same time the captain started advertising the sale of scratchcards.

Luton (LTN) - Ireland West Knock (NOC) return from Friday to Monday September. Great fares for the return flights. Excellent service as usual on this route. On-time departures and arrival. Attentive and friendly cabin crew. The Ryanair Station Staff at Knock were efficient and professional as well as helpful. My expectations are always met. Fully recommend Ryanair and always look forward to travelling with them.