Ryanair

The ticket was cheap but not the cheapest. Long queue to check in luggage, thankfully we arrived 2hrs 30 mins early, had just enough time to drop luggage - which was literally that as already checked in online and downloaded boarding passes, find the gate and board. Told my 3 and6 yr old we would get a snack and drink onboard. Only problem was they had nO soft drinks or water for the girls and limited snacks. When we asked what we should give the girls to drink, the air steward advised red bull! Otherwise they had tomato juice! Apparently the inbound flight from Ibiza sold more than anticipated and they are not allowed to restock. I'm paying for it, it should be available and it's not like I was expecting it complimentary. I also found the staff rude and unwilling to assist.

First time flying with Ryanair since 2005 and very happy with the value for money aspect. Ryanair is like a bus. You pay a small fare and they get you where you want to go. The cabin was not luxurious nor was it as clean as a British Airways one but we didn't expect it to be. Didn't love having the safety card stuck at eye-level on the seat in front but again, this is a budget airline. Had a very quick taxi and takeoff from Stagnated which was great and the landing at Krakow was smooth. Great pilots. Love the comical fanfare as you touchdown. Disembarking the plane was quick and we were with our reserved taxi within 20 minutes. On the way back we chose priority boarding which i would very much recommend, especially when its an evening flight and you just want to get home. Overall very satisfied with the service Ryanair provided.

Flying with Ryanair, you get exactly what you pay for. The ticket was rather cheap, so the service they provide you is cheap as well. Although, that hasn't bothered me at all on this flight. The plane arrived on time and the crew were nice. The seats weren't very comfortable, but for me, that's not a problem on such a short flight. In short, flying Ryanair is Value For Money.

Fantastic service provided for passengers requiring assistance : during online check in I was directed to the chatline concerning a booking for my mother aged 90 years and with severe sight impairment. The Ryanair agent could not have been more helpful and recommended lift on/off the plane as well as guided airport wheelchair which I requested. He changed seat reservations to more suitable seats and organised refund of seat reservation and priority boarding charges which I had already paid.

This is the first and last time I would fly with Ryanair. We are a family of 4, I have a 9 year old daughter and 5 year old son. This airline expected my 5 year old to sit on his own at the front of the plane and my 9 year daughter to sit at the back. No one wanted to help or give me answer to the fact by law there not allowed to fly without a parent but yet you feel it's ok to separate my children from their mother. In the end a passenger actually moved so I could sit with my young children, if he hadn't my daughter would have been made to sit in the corner with 2 men who actually got really drunk and had to be spoken to on several occasions. I was told it's all to do with balance I've never heard anything so ridiculous. On the return flight we had to pay an additional amount to insure the safety of my children, I think this is a disgrace, we paid for our flights and shouldn't have to pay more. It's common sense to put young children with their parents.

With Ryanair you have to be 100% clear of the terms and conditions, read and understand all the small print. They will come down like tons of brick on you if you make any little mistake. My partner and I were compelled to pay staggering £120 extra on top of the fare. The reason? We didn't print our ticket 2 hours prior to boarding. It is like they playing cat and mouse with their passengers. Since the experience I have been flying with Norwegian.

Both flights were on time. The plane was only half full. The crew on both legs were friendly and helpful. Ryanair hand luggage allowance is generous - sufficient for long weekend away. The food/drinks are quite pricy. I would fly with them again.

No Complaints. Flew EMA to Chania return in May and July of this year. May was our first experience of Ryanair and we were pleasantly surprised. No complaints whatsoever. Flights on time, aircraft clean, friendly crew, got us from A to B at a great price. We followed all the "rules" chose priority boarding and have no complaints whatsoever.

First time on FR in 6 years, as FR only option non stop MAN-STR. FR do ssem to be trying to improve both their onboard image and website functionality. Booking process easier, booked seats on return but not outbound as limited online access travelling on alpine holiday. Booked 1 hold bag and away we went. Check in easy at MAN, no hassles over cabin bag sizes and the hassles and stress seemed more passenger driven than airline provoked. Didn't join the queue 60 minutes early at the gate, not only were we assigned seats together, we also got overhead room easily as well. Flights a bit late but that's European air travel. Crew fine and we were in the STR rental car building in 25 minutes on arrival. On return STR didn't inspire with cold war security and check-in chaos but FR honoured our seats and we strolled on 10 minutes before departure. Nice coffee and informative FO pointed out sights. FR seemed to have toned down the sales pitch and we would try them again.

Everything went smoothly, from check in to the flight itself. I'm just over 6ft, legroom was not massive but easily adaquate space for a comfortable flight. I never really encountered the staff on the plane but they seemed willing to help customers.