Ryanair

Customer Reviews

3 star Skytrax Rating
Food & Beverages 12345
Inflight Entertainment 12345
Seat Comfort 12345
Staff Service 12345
Value for Money 12345
Customer rating from 1892 reviews
5/10
3 star Skytrax Rating
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7/10

Ryanair customer review

(United Kingdom)

Flew Glasgow Prestwick to Lanzarote on 28th April no problems at all knew we had 2 print the boarding passes though why anyone can say they didn't know they had to do this amazes me. Our hotel kindly printed the return passes for us but there were plenty of internet cafes around so it would have been simple for us to do this ourselves. Have booked flights to Mallorca for August at a great price and I'm sure I will have the same relaxing time if people keep within the rules then all will be ok.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Value For Money 12345
yes
9/10

Ryanair customer review

(United Kingdom)

Liverpool to Limoges out and Limoges to East Midlands in. No problems. Ryanair do just what they say transport people who want to travel at an economical price and get them from A to B. I'm a regular user on this route and never yet had a problem. Eat before you get to the airport make sure your bag fits in the frame as soon as you arrive at the airport and your chances of a nasty surprise are minimised. I'm not certain I'd recommend them for family fully laden holiday travel but for one guy alone with minimal baggage it's a great way to travel cheaply. - I'm satisfied.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages N/A
Value For Money 12345
yes
9/10

Ryanair customer review

(United Kingdom)

My husband and I fly Ryanair about 4 times a year we have no problems with them at all. Providing you know the t&cs and abide by them. People who moan about boarding pass issues mostly only have themselves to blame. As to people who moan about the on time fanfare they really need to get a grip it last about two seconds live with it! In February we were unable to land at East Midlands because of high winds and were diverted to Birmingham. We found Ryanair to be very organised coaches waiting and back to East Midlands in no time. I do admit that the new timings regarding printing of boarding passes is a pain but for goodness sake pay an extra £10 and print your return passes before you go away.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Value For Money 12345
yes
1/10

Ryanair customer review

(United Kingdom)

The flight times from Birmingham to Barcelona worked out along with the cost of the flights and having recently seen Ryanair's marketing campaign to make themselves more customer friendly we felt it was time to try them again. I made the mistake of not checking in online which I realised was against company policy and by the time I had tried to do this the two hour curfew was on and I couldn't do it. This meant checking in at the airport for the sum of £70 per head (£140 in total) for myself and my wife. I completely understand the argument of a web based airline and would expect to have to pay extra for the privilege but those sort of charges are punitive and unfortunately destroy the more customer focused marketing approach Ryanair are trying - a shame!
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages N/A
Value For Money 12345
no
10/10

Ryanair customer review

(United Kingdom)

Bologna-Bristol-Bologna. New route with exceptional fares. Ryanair at its best flights on time and no fuss travel from A to B. Crew were great but on the return were particularly polite and professional. The allowance of a small extra bag makes a big difference. I hope they make a go of this new route.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages N/A
Value For Money 12345
yes
na

Ryanair customer review

(United States)

I would not recommend Ryanair. I recently flew from Paris to Barcelona with my wife. We were hoping to save a few dollars by flying this cheap airline. We paid for it. First airport where they fly out of is about 80km from Paris so you will pay extra to get there and it will cost you time. Then when you get there be prepared to pay 10 euros for every kilo overweight (max 20 kilos per checked bag most airlines give 25 kilos per checked bag). Finally don't forget to print your boarding pass because if you don't you will pay 70 euros per person for them to do it at the airport (this was twice as much as the actual ticket). I highly recommend avoiding this airline. Every passenger before us was very much aggravated in some capacity for one reason or the other.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Value For Money 12345
no
4/10

Ryanair customer review

(United Kingdom)

Flying about 4 times a year to Spain this year I checked out Ryanair flights which were a little cheaper. so went with them. Unfortunately the 3 flights booked have all been changed some by just a few hours but on one in particular leaves me with a loss of almost a days holiday.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Value For Money 12345
no
7/10

Ryanair customer review

(United Kingdom)

After paying to reserve a window seat on my flight to Palma Mallorca on 10 May 2014 I was horrified to find that my seat 11A did not have a window at all. There was nothing on the aircraft plan to show that there was a bulkhead where a window should be. I did not see a thing for the duration of the flight which was annoying to say the least as my wife and I enjoy looking down on the view below.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Value For Money 12345
yes
8/10

Ryanair customer review

(United Kingdom)

Prestwick to Gran Canaria return. Both flights on time did pay for extra legroom worth the money for a 4 hour flight. Had our cabin baggage removed at Prestwick as they had passed their 90 bag rule staff ensured personal items (passports money etc) were removed. On return we were allowed them in the cabin. Very overpriced onboard product but if you don't want to buy it then don't. Staff friendly.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Value For Money 12345
yes
2/10

Ryanair customer review

(United Kingdom)

Use of Ryanair is generally a last resort. Flight last Friday from Treviso to Bristol was due to take off at 15:20 but about 30mins beforehand a small storm arrived with torrential rain and lightning meant there was likely to be some delay. However passengers were still gathered around the very small and enclosed gate area as normal and only at departure time was the board updated to show an hour delay. Everyone including several disabled passengers in wheelchairs stayed expecting aircraft arrival and loading as indicated. The storm had passed and other aircraft were moving. No further updates were given and an hour later a further hour delay was updated on the gate display. With no seating for most passengers no refreshments and no information people were becoming unhappy especially as another delayed flight were packed into the same space. When the third hour delay was put up on the display it was accompanied by advice notices for passengers advising of EU travel rights! When the plane eventually arrived just before the third hour of delay and passengers allowed to board the crew were more concerned with making sure we were aware they were due to be off duty soon - no word of any apology for delay from anyone. Part way into the flight back it was then announced the crew was at their limit of allowed flight time and we would be diverted into Brussels for a new crew to board. On landing no crew but another hour wait for them to be roused from homes to take over the flight. Why the operations staff did not allow for this originally is not known! Eventually arrived back in Bristol over four hours late. Needless to say will not be rushing to use Ryanair again anytime soon!
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Value For Money 12345
no