Ryanair

Customer Reviews

3 star Skytrax Rating
Food & Beverages 12345
Inflight Entertainment 12345
Seat Comfort 12345
Staff Service 12345
Value for Money 12345
Customer rating from 1892 reviews
5/10
3 star Skytrax Rating
Filter Reviews by :
Show
na

Ryanair customer review

(India)

We were flying from London-Luton to Dublin on June 1 2014. I am a world traveller and this was the first time an airline charged GBP70 for not printing a boarding pass and we had no choice other than to pay. I and two of my friends ended up missing the flight as it took 5-10 mins to provide the boarding passes - the boarding pass was hand written. We were just running to the gate and airline crew just shut the gate on us (the flight was still open and they refused to take us in). We had to return to the counter hoping that they would transfer us to the next flight: to our shock they demanded another GBP110 per head to transfer. We had to cancel our Dublin trip thanks to Ryanair.
Seat TypeEconomy Class
Seat Comfort N/A
Cabin Staff Service 12345
Food & Beverages N/A
Value For Money 12345
no
9/10

Ryanair customer review

(United Kingdom)

Having not used Ryanair for years due to loading issues now you can book your seats and pay for priority boarding thought I would try them again. Flew Malaga to Ibiza return fantastic staff marked off first 90 customers who could take on board cabin luggage no standing in a queue you just walk up to the priority line when suits. On our return just sat there until the last few loaded in row 8 plenty of overhead cabin space as again only first 90 allowed on board. Whilst both flights full the final 90 or so passengers loaded fast as they had no luggage. There was a few complaints by those not allowed cabin luggage especially when we walked up at the last minute with our hand luggage. All in all from booking to in flight very good shame you don't have the seat space on our normal Jet2 flights.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages N/A
Value For Money 12345
yes
8/10

Ryanair customer review

(United Kingdom)

Dublin to Malaga 28th April 2014. Malaga to Dublin 26th May 2014. At the boarding gate travelling from Dublin to Malaga and Malaga to Dublin as I do very often passengers have now started to leave their bags in a line at the boarding gate then go and take a seat. This books them a place in the queue without themselves queuing it happens in both the priority and other queue. I thought that bags were not to be left unattended anyone could leave a bag and wander off - needs to be stopped before everyone decides to put a bag down in the bag queue and then take a seat.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Value For Money 12345
yes
9/10

Ryanair customer review

(United Kingdom)

I flew for the 1st time with Ryanair on 31st May. On board was a very rowdy stag party that were dancing and singing in the aisles and were very annoying. The staff remained professional and eventually got the party to sit down. I think if you turn up on time don't go over your baggage allowance and have the correct paperwork then Ryanair is as good as any other airline. On our return flight we had a 30 minute delay but the staff boarded us quickly and efficiently. Will use again.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages N/A
Value For Money 12345
yes
9/10

Ryanair customer review

(Luxembourg)

Flew as a family of four from Brussels to Manchester and back. No problems at all. Paid for specific seats so was able to print out all boarding passes in advance; used their parking offer at Brussels and we were in the departure area 10 minutes later. Both flights short and timely and with hand luggage only we had no delays at all. Pleasant crew on both flights. For the price excellent just wonder what they do when things go wrong?
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Value For Money 12345
yes
8/10

Ryanair customer review

(United Kingdom)

EDI-DUB. Utterly painful booking process on their web site which is not exactly user friendly. Flight experience was much better. Paid extra for seat at front of the aircraft and travelling with hand baggage only. Flight left on time but was late getting in as we had to do a go-around due to an aircraft in front of us in the landing queue being too slow.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service N/A
Food & Beverages N/A
Value For Money 12345
yes
5/10

Ryanair customer review

(United Kingdom)

Flew out to Majorca from East Midlands on 24th May returned on 7th June to East Midlands flight should have left on 24th May at 11.35 departed at 12.05 due to I think a seating problem. Seems 2 sets of people had been allocated same seats I think the problem could have been solved earlier as 2 people boarded flight some 20/25 mins. After flight should have left. We had a great flight home arrived a little earlier that was spoiled by having to walk 300/400 yards to passport control in pouring rain. Everyone was sopping wet by the time we got there very shoddy service at East Midlands.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages N/A
Value For Money 12345
yes
4/10

Ryanair customer review

(United Kingdom)

I am a regular user of Ryanair and I have always defended them as an airline with their rules my line would be stick to the rules and it's a cheap way to fly. I've never had a problem until now the new 7 day rule for printing off the boarding card is downright wrong. We hardly ever go away for less than ten days so we can't book our return flight in England. We go to rural Spain and I doubt we will find an Internet cafe now when everyone has wifi and Ipads I think they have all closed down. So now will have to pay for allocated seats and need to remember this when working out whether Ryanair are cheaper than Monarch.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Value For Money 12345
yes
na

Ryanair customer review

(Australia)

Extremely annoying booking system spent a lot of time attempting to print the boarding passes for my husband and I for our flight from Carcassonne to East Midlands for Friday after-noon 2nd May 2014. I was so frustrated with the Ryanair website and so annoyed that in the end I went to "Reprint your boarding pass" section. Well what a big joke that turned out to be. When we arrived at the airport we were slugged with a whopping 140 euro penalty charge for not having the boarding passes. I feel obligated to pre-warn as many of my travel contacts/friends as possible to my experience. Surely Ryanair can offer a better booking system. What a ripped-off feeling.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages N/A
Value For Money 12345
no
8/10

Ryanair customer review

(United Kingdom)

I have flown with Ryanair in the last 6years from Liverpool to Carcassonne many times and have found that they are 99.99% punctual except when there is a natural disaster i.e.volcanic eruptions French air traffic strikes and the like and yes they will charge extra if you don't read the small print and it is not the most comfortable but isn't that why they are cheap you try and fly to some remote airport in Europe using a well known carrier and it will take three days to get there and cost you a lottery win to get to your destination so put up with a little bit of rude service and an uncomfortable seat for a few hours and get over it.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Value For Money 12345
yes