Ryanair

I have flown Ryanair regularly over the years and generally have had no cause to complain, but yesterday's flight from Manchester was delayed by 2 hours. This meant I had to take a taxi from Dublin airport to the railway station instead of public transport. I still missed my scheduled train on which I had prepaid for a first class seat. I had to pay again for a seat which was not first class and arrived at my destination of Waterford too late to fulfil a previously arranged engagement. On top of this, I understand I am unable to claim compensation because the delay was under 3 hours!

I will never fly Ryanair again. We wanted to check in at the airport, but surprisingly that is was not possible with Ryanair from 2 hours before scheduled flight. So we had to go to the check in counter and pay 50€ per person in service fee. What a scam! The business model they are running with having different rules than general airline companies are very confusing.

Flew Ryanair from HHN to OPO. Not enough counters at the check-in but flight still on time. Beverages are expensive. The lottery is annoying. Seats are very uncomfortable. Go for the extra leg-room in the first-row.

Once again a great flight with Ryanair from Liverpool to Barcelona El Prat. On-time and did what it said on the tin. For £27.99 to do nearly 1000 miles on a plane is such a steal of a price. Just stick to the rules, terms and conditions etc and you will be flying high with a smile on your face. I have never encountered any problems with Ryanair, apart from a weather issue, but they can't control the weather can they?

The definition of a love-hate relationship. Ryanair service has improved in recent years, but don't expect it to be "good" in any sense of the word. However some of the flights are absurdly cheap. I paid 34EUR for a roundtrip flight from Barcelona to Porto, Portugal two days before departure. I can't get a roundtrip taxi cab across town for that price. You must be very careful of their tricks, especially if you're not an EU citizen. Show up early, weigh and measure your carryon, print your own boarding pass, get it stamped at the desk (if you're not from the EU), read all of the fine print and know exactly where the airports are located. They're usually very far from the city they claim to be. I once flew into "Dusseldorf" according to Ryanair. In reality it was a city that was a 2 hour drive from Dusseldorf. Seats are hard and cramped, food is pricey, they bombard you with advertisements throughout the flight and ground service is a joke (but improving. They no longer "actively" make your experience bad like they used to). You get what you pay for.

Valencia to Bari, and fine return flights with Ryanair. The flight was full both ways, so boarding was a little chaotic, but this was more due to passengers dithering rather than any other reason. The flight was smooth, on time and with no issues. The cabin crew were friendly and polite. I cannot remember the last time I heard "may I help you with anything else sir?" on an airline.

Apart from the price I can't think of any positive aspect of Ryanair. The crew was in such a hurry that procedures like other airlines have are not respected. No explicit cross-checks, no orders from the captain, no visual purser on board. Crew was working individually and had language issues between them. On this flight, neither a German or Spanish native speaker and a level of English that has to be questioned. Boarding procedure chaotic, took therefore more than 40 minutes (both ways), no gate in Cologne, although aircraft was parked next to a gate. Arriving in Madrid taxiing at highest speed to gate, aircraft parked to far from gate so it took 20 minutes to connect. I would not like to fly them again.

The Ryanair flight was 35 minutes late in departing, there were no hot meals onboard and the cabin crew could not care less about the situation, despite it being a 3 hour 20 min late flight. They ran out of ice when finally they came round with a drinks trolley 90 mins into the flight. It said on every seat back that receipts were issued, but they can't or would not do that.

A very good experience on a nearly new plane. Clean cabin and professional cabin crew. It's not the best seat pitch for me (I'm tall 186cm), but it's ok for a 1 hour flight.

Ryanair is without a doubt the worst airline I have had the misfortune of flying with. We got to the airport at East Midlands in plenty of time and went to Ryanair check in desks, which took up a good third of all airport check ins. They decided to try and book 4 flights through at the same time with 3 staff! After 2 hours stood in a queue we got to the front of the queue and again another porter came this time trying to book a disabled woman on in front of us - the woman had walked down with her husband and was sat on a chair smiling. I said to porter what are you doing? He replied booking them on! I'm stood on walking sticks and had been waiting 2 hours. So we had 15 mins left for food and toilets before boarding. The planes have no legroom, the organisation is rubbish and staff don't care less. I will never fly with them again. Couple told us they were asked to clean the plane when they flew with them the week before as they hadn't had chance to clear up from the previous flight. And they had no drinks left as they had been busy.