Ryanair

Customer Reviews

3 star Skytrax Rating
Food & Beverages 12345
Inflight Entertainment 12345
Seat Comfort 12345
Staff Service 12345
Value for Money 12345
Customer rating from 1892 reviews
5/10
3 star Skytrax Rating
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Ryanair customer review

(United States)

I have never been so disappointed by a lack of customer service in my life. We arrived in plenty of time to make our flight from Gatwick to Dublin. This was a mid vacation excursion. We found out that they can't print boarding passes for anything less then £70 each. We also found out that they can't actually handle the money for the outrageous bag fee. We missed our flight and had to rebook. The whole adventure ended up costing an additional £450. Once on the plan we found it both dirty and cramped. I will never fly Ryanair again.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages N/A
Value For Money 12345
no
10/10

Ryanair customer review

(United Kingdom)

Manchester-Tenerife-Manchester. Out 20/6 returned 27/6. Good flights crew very friendly. Plane on time both ways in fact landed 25 minutes early on return. Only problem we had to wait for one hour for our cases to come off in Manchester. Shame really I hope Manchester airport gets this issue sorted soon.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Value For Money 12345
yes
5/10

Ryanair customer review

(United Kingdom)

We travelled from Stansted to Madrid for a week arriving in good time with cabin baggage only. I asked for information on the route after none was given and was told "we have just passed Stuttgart and will soon enter Swiss airspace." On the return I again asked and no information was offered. We passed some marvellous scenery and it would have been helpful to pass the time if we had been told. This used to be standard procedure but now the main interest seems to be in selling as much as possible. Perhaps the pilot did not know where we were going.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages N/A
Value For Money 12345
yes
2/10

Ryanair customer review

(Ireland)

On a flight to to Eindhoven from Dublin on 27/6/2014 the plane pushed back from the terminal and 5 mins later we were informed of a technical problem. We returned to the stand whilst the fault was investigated. Eventually we were told that the problem could not be fixed and another aircraft was being prepared. We eventually got on our way about 2.5 hours late. On the return journey on 30/6/2014 exactly the same thing happened. The plane pushed back and then we were informed of technical problems. We returned to the stand and the fault was investigated. After about an hour we were told that the problem was solved and we got on our way. On the first flight we were told we could not use the toilets whilst waiting for the fault to be found. After numerous complaints the staff gave in and allowed us to use the toilet at the rear of the aircraft.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Value For Money 12345
no
9/10

Ryanair customer review

(United Kingdom)

East Midlands to Faro and return. Have flown many times with Ryanair both on business and for leisure. Only ever had one serious delay. Both flights were ok. Return flight delayed by 10 minutes with limited catering due to knock on effect of strike in France. Staff apologised for this with clear explanation as to reason. Staff on both flights very pleasant. British Airways should teach their business class stewards to give a genuine smile like this. With regards to complaints about add on charges. Read their terms before you book. Everything is made clear on their website. A bonus with Ryanair is no reclining seats. Why do you need to recline your seat on short haul restricting leg room for those behind you.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Value For Money 12345
yes
na

Ryanair customer review

(United Kingdom)

Return from Tenerife South. The same old problem - unable to print out return boarding pass charge 70 Euros. Baby ill on board the mother was unable to get any assistance and I heard the stewardess complain of the cheek of the women to expect them to help. Hand luggage taken at boarding and stowed in hold no warning so last second grab of passports etc. Went out Thomas Cook - superb. Never again with Ryanair.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages N/A
Value For Money 12345
no
na

Ryanair customer review

(United Kingdom)

Poor check in at Tenerife South airport very slow. Then delayed then after queuing at gate 5 we all had to move to gate 29. Stood waiting again whilst we watched the plane touchdown. There was no white wine or Fizzy white wine on board. When we arrived at Manchester we waited 40 mins for a staircase to arrive then when we got off we had to wait for the bus to open its doors then we waited for 30mins to get through passport control. Why didn't Ryanair phone ahead to Manchester to tell them they were turning up as they had no idea. Utter rubbish for this cattle class airline.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Value For Money 12345
no
na

Ryanair customer review

(United Kingdom)

Travelling from Palma to Bournemouth June 2014 - we were sat in the plane after 40 minutes of wait in the queue and then informed right away after being seated that there was an expected delay of 2 hours. It did literally take 2 hours to take off people on the plane were all unhappy and complaining. Travelling with young child we would have expected not to be seated in the first place we would have preferred to wait in the airport hall where some food and drinks are available to buy instead. Not pleased at all with this company.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Value For Money 12345
no
7/10

Ryanair customer review

(South Africa)

Flew on 16th June Paphos to Athens. Followed the rules and had no problems whatsoever. Ground staff in Paphos were extremely helpful and professional. Flight was exactly what I paid for nothing spectacular but absolutely nothing wrong. The only thing was having to wait in those dreaded boarding cages in Paphos. Otherwise all round decent flights with no issues.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Value For Money 12345
yes
10/10

Ryanair customer review

(Lithuania)

Round trip Kaunas (KUN) - London Gatwick (LGW) - Kaunas (KUN). Friendly staff flight with no errors or other shenanigans. Not much space to move around in the plane itself but acceptable for short haul flights. One disadvantage - everything costs money. I'm surprised they still don't charge for bathroom trips. Of course you can only expect so much from a low price airline which is the main advantage. Another thing is the flight attendants trying to sell lottery tickets and calendars that is rather unprofessional feels like you're in a market or someplace similar. All in all - loved the flight and definitely going to use this airline again!
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages N/A
Value For Money 12345
yes