Ryanair

Customer Reviews

3 star Skytrax Rating
Food & Beverages 12345
Inflight Entertainment 12345
Seat Comfort 12345
Staff Service 12345
Value for Money 12345
Customer rating from 1629 reviews
5/10
3 star Skytrax Rating
Filter Reviews by :
Show
10/10

Ryanair customer review

(United Kingdom)

My wife and I flew from Bournemouth to Ibiza 24th September returning to Bournemouth on the 1st October 2013. Clean aircraft on both occasions. Very good cabin crews happy and anxious to please. Both flights ahead of arrival times. On the inward flight the Captain saw the majority of passengers using the front steps off the aircraft with a happy word for all. Stop moaning about Ryanair. Stick to the rules and you will enjoy the experience.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Value For Money 12345
yes
3/10

Ryanair customer review

(Australia)

Beauvais (Paris) to Bratislava 8 September: the absence of any seat booking as a standard service makes boarding Ryanair feel like a cattle yard experience (we paid the extra for a seat reservation and that worked well). The total inflexibility on luggage weight is a sham and price gouge policy. We are both smallish people our carry on luggage was well under weight and one checked in bag (which of course we paid for) was 1 kg over bang another 20E ie it is per bag if hers was under and mine over you still pay on the one that is over. The flight crew were fine but the check in woman forgot to stamp my wife's boarding document so having gone through the queue we had to run back for that. The airport shuttle service from Porte Maillot to Beauvais was very good but it is 1.5 hrs. Ryanair is now my airline of last resort.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages N/A
Value For Money 12345
no
4/10

Ryanair customer review

(United Kingdom)

Seats uncomfortable ridiculous rules which although we adhered to them we could see that others did not. Hot food ran out and staff did not seem to have any comments other than what were likely to have been stock responses it seems if your flight is later in the day it is 'pot luck' if the advertised food is available as it is not replenished between stops! Didn't want to travel with Ryanair but really had no alternative at the time with destination and dates but would avoid in the future.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Value For Money 12345
no
2/10

Ryanair customer review

(Australia)

I was catching the morning flight from Barcelona to Rome with 3 other companions. We sat awaiting to board when the call came up. We watched the farce play out as passenger after passenger wrestled with their carry on to shove it into the small regulation box. If they couldn't get it in the little metal box they got fined. As the line finally whittled down we decided to board. They don't turn on the air-conditioning until the plane is in the air. It was then we realised that the seats were not allocated first come first serve. We had to hold our carry on on our laps. I looked above me wondering why we couldn't put our carry on in the overhead compartments. Finally the aircon came on - just about the same time the captain started advertising the sale of scratchcards.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Value For Money 12345
no
10/10

Ryanair customer review

(United Kingdom)

Luton (LTN) - Ireland West Knock (NOC) return from Friday to Monday September. Great fares for the return flights. Excellent service as usual on this route. On-time departures and arrival. Attentive and friendly cabin crew. The Ryanair Station Staff at Knock were efficient and professional as well as helpful. My expectations are always met. Fully recommend Ryanair and always look forward to travelling with them.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Value For Money 12345
yes
2/10

Ryanair customer review

(Denmark)

Flew BLL-STN. Flight was almost on time and the value for money was very good. Ryanair dropped the price of the tickets by 60% after I bought them. I am almost fluent in English and have visited more than 10 countries but I could only understand 20% of what was said in the cabin. I could feel my legs 50% of the time and was constantly asked to buy first hot food cold food Standsted express tickets lottery tickets Ryanair mobile and so on! It was really disturbing!
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Value For Money 12345
no
9/10

Ryanair customer review

(United Kingdom)

Stansted to Rhodes on 14th September 2013 returned on 28th September 2013. Very pleased with everything flight on time easy check in friendly staff lots of leg room in economy would thoroughly recommend no problems at all. First time travelling with Ryanair.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Value For Money 12345
yes
10/10

Ryanair customer review

(Portugal)

Flown this week from Oporto to Barcelona and back. Being a first-time flyer I certainly don't have the experience to compare it with other airlines but I must say I don't get what all the fuss is about. Everyone seems to hate Ryanair and I had a very pleasant experience with them. No troubles with luggage we weren't even asked to measure it or weight it at boarding though I understand that was a stroke of luck. Staff were very polite and nice the only rudeness I witnessed were from the passengers themselves mainly some who had the luck of boarding with clearly oversized bags and then were surprised when they didn't fit in the compartments. Seats were comfortable they are no tighter that the average bus/train seat I was expecting much worse from all the reviews I read. Flights arrived earlier than the quoted time. They do play a lot of ads during the flight for their services but you aren't forced to buy anything and the staff doesn't get all in your face with it. All in all a very pleasant flight. I could have never afforded the trip if it wasn't for Ryanair. Just don't go to one of their flights with your mind set on trying to beat their system. If you want it cheap then you must abide by their rules. If you don't want to be bothered with that just go with the pricier airlines.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages N/A
Value For Money 12345
yes
10/10

Ryanair customer review

(Italy)

BGY-DUB return. Reserved seat 1A with priority boarding included. They apply competitive fares. Everything worked properly pleasant flights young and professional crews both ways. Flights on time. Recommended.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Value For Money 12345
yes
1/10

Ryanair customer review

(United Kingdom)

Flew to Treviso with them from Stansted hopefully will never have to fly with them again. Awful airline most uncomfortable flight seats ever anything over an hours flight on those seats it makes the journey painful. The staff are awful but then again they probably get treated awfully so don't expect them to really care.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Value For Money 12345
no