Ryanair

Malaga to Leeds Bradford with Ryanair and the flight was cheap and the staff cheerful. Since the airline changed its policies it has improved enormously. It was on time, my only moan is that they ran out of coffee, which is rather stupid. Coffee doesn't go off, so why not have a bigger stock?

I have been flying Ryanair from Dublin to Liverpool for some time due to work. The busy Friday evening flight from Liverpool to Dublin I took last week was no different to usual. Online checkin is very easy especially if you download the free app - it will cost you if you forget to check in on time or for some bizarre reason you believe that you don't need one and turn up at airport with just your luggage, passport and a smile! The ground staff checked tickets and passports. If for some reason you decide to bring large baggage with you, you will be charged. The airline are far less strict about size and number of bags carried these days. Ryanair staff are patient in my experience, they take alot of abuse from a minority of passengers who can't be bothered following basic rules. The flight is short. Inflight service is as you'd expect of a 35 minute flight. A steal for £40 return.

Flew Ryanair from Dublin to Malaga for holiday. Booked seats and priority boarding only to ensure cabin luggage was nearby and quick exit. Flight out was delayed due to spillage by passenger on arriving aircraft. Ryanair build extra time into their flight schedule so delay didn't effect arrival time in Malaga. All crew were pleasant, especially on the return leg to Dublin. Return flight was ahead of schedule. I love that the seats don't recline and impact on your space, however seat pitch is tight but bearable. My big worry with the both flights is the amount of luggage now allowed on board. Aside from the overhead lockers been packed with luggage the floor space was extremely congested to the point I felt trapped in my seat if there was any emergency. Aside from my worries all went well. Good service and reasonable price.

Me and my partner booked a last minute holiday to Lanzorote for a week and our only option was to fly with Ryanair as it was short notice and the price we paid for it was decent. We have always booked online and never had an issue with any other airline until it had come to our attention that we had to pay to sit together with was £20 each. At the time we assumed it was because we had booked short notice so we was fine to pay that. However, when we got to the airport (after checking in online a week before ) we were asked to pay £70 each for luggage on the way there and £35 each on the way back! I was so angry as there is nothing that states when you book your holiday that you have to "check in" your luggage too? The only question you are asked is if you want to check in "extra luggage" - well to me we didn't have extra it was just a standard suitcase and hand luggage (which pretty much everyone takes when they go away). So when you book online that's how they catch you out as they word it wrong by saying extra luggage rather than just a standard luggage. The staff were really abrupt and rude and not really bothered about the hassle this had caused us. Following this, my partner had to ask about luggage on the way back they didn't inform us. Again, there was nothing whilst we were booking to inform us that we had to do this only to check in "extra luggage" and I was not aware that my only suitcase had to be classed as extra. Its very misleading! We normally don't take our bank cards with us on holiday but its a good job we did. To everyone that reads this please take it on board as some people may not be able to afford that kind of money upfront when they charge you which was what happened to the couple in front of us! The staff at the desk said that the information was in the "small print" which I think is awful as a vital piece of information like that, in my opinion, should not be in the small print! I have never known so much hassle to go on holiday in all my life and we have booked before with other airlines online and never ever had any issues with luggage. We will never fly with Ryanair again and strongly advise to anyone who is thinking of flying with them to think carefully and go with another airline if you can as you will probably end up paying again what you pretty much paid for the holiday. We feel robbed by Ryanair, they are sneaky and misleading!

Bristol to Chania with Ryanair. Online check in, so got to airport in plenty of time, but lines getting through security so long we almost missed flight! Gate almost half an hour away from security. Usual melee on board, staff pressuring people to buy rubbish food, drinks, duty free goods and lottery tickets (and complaining loudly to each other when failing to do so!) Big problem when we came in to land at Chania airport. Pilot failed on first attempt - think he was travelling far too fast for runway - and despite perfect weather conditions, we had to climb again and were then an extra 20 mins in sky and ten mins landing. No explanation given by crew, lots of people worried in case it was a pervasive mechanical problem (unable to drop landing gear for example) or just a careless pilot - neither are happy thoughts to have as you circle your destination! So no phoney, fixed "on time landing" song to endure, but no apology or explanation either. Ryanair needs to be a bit more accountable and cabin crew need to have some consideration for their customers.

This is a review based on my Ryanair experiences at Madrid Barajas airport on 23 September 2015. I arrived 2 hrs early at around 1130 for the 1335 flight. At around 1300 our Boarding Cards were checked and we went down the ramp to embark. At around 1320 we were asked to return to the Departure Lounge due to a technical issue. For the next 3 hrs we were not advised of the issue nor of the plans to get us back to the UK. Gradually over that time people would ask the 2 (relatively junior) staff members of Ryanair and 'news', or lack of it, would filter down the line. No announcements were made. By around 1700 we heard that a plane was on its way and we would depart at around 1930. Ok, 6 hrs delay but at least we'd be home. The 2 officials then handed out photocopies of the EU regulations regarding flight delays etc - useful, but to be honest we just wanted to get home! As can be imagined, people then were asking lots of questions of the 2 lads. At around the same time food vouchers were being handed out and stamped by the 2 officials. However, not one of the food outlets would take the vouchers because Ryanair had tried this in the past and had not paid their bills to the food outlets! At around 1830 the 1930 departure disappeared off the departures list. We heard that another flight had been delayed and our rescue plane had been used for those passengers - presumably to avoid 2 sets of compensation!! Time progressed slowly, we then found out that a flight would take us back to the UK around 2305. The flight actually left at 2330 - 10 hrs late. During the 10 hrs, the 200 or so customers were shunted at least 5 times between Gates - can you imagine 200 people racing around getting from A to B! Ok, these things happen. Lessons to be learnt? Ryanair, have someone on the ground such as a manager to deal with the situation and inform people officially by adequate communication. Pay your bills to the local food outlets. Having reported all the above, I've travelled extensively for the past few years to Spain and back and used Ryanair a lot. Mostly they are cheap and get you there on time; its just at times such as the above where you realise their service is quite flaky. I hope this accurately reflects events the other day and it will help someone in some way.

Ryanair seems attractive because of their cheap prices, but their service is pretty lousy. My flight to London was delayed for almost 3 hours; none of the staff at the gate informed us about what was going on and what the reason for the delay was (only when people started walking up to them and asked, everyone kind of found out from the people sitting next to them). Conveniently the flight was delayed just a little under 3 hours so you're not even able to claim a refund. Because of the delay I missed my connecting flight in London (it was already about 8pm), which is why I went to ask for assistance. Their employee was pretty rude and offered no help; she just told me that I booked the two flights at my own risk and that I wasn't gonna get any assistance by Ryanair. Unfortunately there was no flight left to my final destination that day (which I would have had to pay out of my own pocket, of course), which is why I had to book an overnight bus and had a horrible 24hr trip instead of 8 hrs. On my flights back everything luckily went smoothly, but I noticed that boarding was really chaotic at all flights (a woman with her baby in a stroller was pretty much first in line to board and had to wait about 20 mins until all other passengers had boarded to get some help carrying the stroller down the stairs - of course, staff also weren't able to turn on the escalator at least). I wouldn't fly with Ryanair again, because despite their (in my case not even that cheap) prices their service is just the worst I've ever experienced. I've gone on many flights and faced many delays but have always received assistance and been booked on another flight/hotel etc at the airline's expense. So I was kind of shocked when I got no assistance whatsoever. I would rather pay a little more and have the certainty of knowing I will get help if I'm stranded somewhere.

Ryanair was great value for money. Only problem was as we were amongst the final few to board we were unable to find a space for one of our bags in the overhead locker. As a result my husband had a very uncomfortable flight home with the bag at his feet. I noticed several handbags had been placed in the lockers and thought the cabin staff could have asked the owners to move them.

I won't fly with Ryanair again, I was duped by the price, but nothing is worth the stress of flying with them. I had to be at airport for 8.45am flight so left home at 4.30am to be able to get there, park and get to airport on time for my trip to Glasgow. But the plane was delayed for "technical reasons " and we took off 2 hrs 55 mins late of our flight time, conveniently just before the 3 hrs when we would have got a refund. Worse than the delay was the information coming up on the board, the expected time changing and then the realisation that it was possible they could just cancel! And the not knowing was unbelievably stressful. Lots of people had weddings to go to, tickets to the tennis etc, it's an hours flight it is not unrealistic to think getting an early am flight, you will be there for midday at least! We arrived at 1.30pm, but at least we flew which I guess I was just relieved about that. I won't put myself through that stress of not knowing again.

I have flown Ryanair regularly over the years and generally have had no cause to complain, but yesterday's flight from Manchester was delayed by 2 hours. This meant I had to take a taxi from Dublin airport to the railway station instead of public transport. I still missed my scheduled train on which I had prepaid for a first class seat. I had to pay again for a seat which was not first class and arrived at my destination of Waterford too late to fulfil a previously arranged engagement. On top of this, I understand I am unable to claim compensation because the delay was under 3 hours!