Lynx Air

Not Verified | First they changed flight home to one day earlier. Then week later changed flight to from a Saturday morning to Sunday night. Lose 3 days of an 8 day holiday. No alternatives available. Cancelled. Charged about 20% to cancel. Charged us for their screwup. Never again will I book a Lynx Air flight.

✅ Trip Verified | I was flying from Toronto to Nova Scotia on December 1st 2023 by Linx Air. At the airport I came to know that I have to pay for the carry-on. So, I paid online with booking number and I showed that to the lady in counter, she is like "you cannot pay online at the airport you have to pay again at the counter. whatever you paid you will be able to use that on your return flight" - so, I paid again in the counter. When I was returning back from Nova scotia on December 3rd, they said my carry-on is big I have to checkin the bag. So, I asked can I upgrade? She is like you cannot upgrade now, you have to pay full amount now. And you can connect customer service later they will refund the money for the carry-on. I called customer service, the lady said she is like sorry you can get money back. Then when I argued with her again and again she is let me check with booking number, after checking with booking number and keeping me online for almost hr, she said I can only refund the difference. But I explained her what do you mean by difference because there is no difference. I paid twice, so I should get refund for the carry on but she is like sorry I can just refund the difference. Basically they are charging again and again and steal money from peoples pocket. Please stay away from them.

✅ Trip Verified | They nickel and dime you for every penny and charge you an astronomical price of over $70 for a carry on. First and last time I'll ever fly with this joke of an airline. I should have selected the WestJet or Air Canada flight. Especially after just coming off an 11hr flight with Cathay Pacific which is a top notch airline. Never again.

Not Verified | Terrible Experience with Lynx Air. From start to finish, the entire process was a nightmare. They delayed the flight without informing then I had to wait there for 4 hours at the airport. They checked me in and I had my boarding pass, was waiting in the waiting area then they cancelled the flight for some reason. When I went to the counter's to inquire about flight cancellation, literally no one was there and I waited for LYNX staff members for 45 minutes and no one showed up. I was at the airport from 4am till 3pm, they have lost my luggage as well and no body helped me. Now, I’m going all the way back home without my suitcases. Such a terrible experience. Please don’t book your flight with them

✅ Trip Verified | I loved flying with Lynx it was amazing. My flight was extremely cheap. It was really clean and spacious. The flight was on time and although they didn’t offer drinks they did offer water. Very friendly flight attendants. I would highly recommend flying Lynx Air and will definitely fly with them in the future.

✅ Trip Verified | They had dimensions on their website for a personal item, I literally followed the dimensions. Upon my arrival at the airport, a Lynx airlines employee was in charge for inspections with a box indicating the required dimensions (not the same as on the website), so I had to pay 101 CAD! Same thing on my way back 90 CAD. I contacted Lynx airlines to explain my experience and that ask to be reimbursed, first got an email telling me to check the dimensions on their website, then I responded attaching a proof of the dimensions of my backpack (within the range indicated on their website) and good thing I had them captured at the time of the incident, I got a reply saying "The Airport will charge you for overweight and oversized baggage as they are basing off on certain criteria at the airport and are the ones doing the inspection before each and every flight."

✅ Trip Verified | We flew to Orlando on Nov 26 Y9605 and return on Dec 5 Y9705. 1. The pilots' skills on departure and arrival were amazing. I had some smaller aircraft like 737 before. These two experience are very good. 2. There was a hiccup during our way to Orlando. We were sent to Air Canada for some missing documents for an hour. Ended up they realized it and asked us to go back to the Lynx check in. I didn't understand why we had to go back to the check in as Lynx had done the check in. Nobody was there anymore. At the moment I thought we must miss the fight, Lynx called us and waited for us at the last minutes. We really appreciate it. 3. After we arrived in Orlando, I contacted Lynx with the missing documents. Although it is a long wait on the phone, they did their best for the arrangement for rest of us. We really appreciate it again. 4. The price is fair. They only provide water. It is a good way not to interrupt our rest. Some other airline selling foods, duty free and etc. I personally don't like it at all. 5. The bags pick up is very fast on both ways. I am not sure if it is because Lynx Air or local airport service. Just want to give a thumb up. Overall, I wish Lynx Air can get more and more customers because Lynx Air deserves it. We will definitely come back!

✅ Trip Verified | On the way to Toronto the flight was delayed but I expected that was a possibility so I made sure that I checked to see before I left for the airport. I have to say that they're communication was amazing I received many emails updating me. For the price that I got this flight I was very happy with the service and with the plane itself. I was a little nervous at first when I read the reviews but I had a very good experience with them

Not Verified | I flew round trip from Toronto to Phoenix - both flights left and arrived early! Sadly no where near sold out, everyone had their own 3 seats. Planes are brand new, lots of leg room compared to Air Canada Rouge. I got the tickets for $250, can’t go wrong for that! They often have sales on their website. Flight crew and pilot had great communication. They actually kept the lights dimmed for the night flight! As a budget airline, there is only water served - bring your own food and drinks. There is no entertainment and no plugs, so come prepared. I brought a 6x13x17 inch mini duffel bag which counts as my personal item, and you can got a lot in there, no need to pay for a carry on! I have 3 more Lynx flights booked, would not hesitate to travel with them again!

✅ Trip Verified | Leaving Toronto I was told my bag was too big, I transferred most item and still got charged $110. This is ridiculous since it went under the seat just as a small bag went wasn’t too big, just a ripoff. Coming home from Tampa the flight was delayed 2 1/2 hours and then we got to Toronto. We sat in a plane for nearly half an hour because there was no ground crew to push the bridge over to the plane so we can get off. The plane was probably 90° with no air-conditioning. I don’t think I’ll ever fly on this airline again.