Lynx Air

✅ Trip Verified | I will never travel with Lynx Air again, and I do not recommend it to anyone. They cancelled our 6:40 pm Calgary-Vancouver flight on July 7, 2022 and moved us to the 12:40 pm flight without informing us. We just knew by accident mid-night when we checked flight status. They did not care if we are able to make the 12:40 pm flight or not.

✅ Trip Verified | This first and last time we are travelling with Lynx Airline. We had long delay in round trip from Vancouver to Calgary, When we reached to Vancouver Airport, Lynx counter told us that flight has 2 hours delay and when we asked them why you did not update the system they did not answer anything. I will recommend everyone to don’t even try this airline does not even follow the basic services. They don’t care customers at all.

✅ Trip Verified | Stay clear from this airline. We decided to give Lynx Air a try, but will not return! We arrived at our gate early, and when we arrived the plane was there so we were excited that it would be on time! As we approached our flight departure time though things changed drastically. Right at the time of departure was an announcement that one of their crew members was sick and unable to make the flight so they had to call another flight member. They had no ETA and it sounded like they were scrambling to find someone. As we waited the staff at the check in counter were very unprofessional swearing, chatting about bad coworkers and the like. They also were rude to customers who asked about refunds and such telling them they were 3rd party contractors and not with lynx air. There was last of customer service here. As we waited they then determined there would be a delay of 1 hour. By the time that hour came near they were talking of possible cancelation or increased delays, until thankfully another crew member came. They had no organization at the check in even though rows were called in order. Once we got on the flight there was another customer with the exact same seat number as another, even on the half full flight. My husband decided being a red eye to move to the seats in front of us to sleep, which happened to be emergency exit rows, and the flight attendant literally woke him up to tell him he couldn't sleep there as people paid extra for that seat (even though no one was there). The flight crew was also unprofessional in my opinion caring more about taking sunrise pictures than doing their job. I am not impressed and judging by at least 5 other customers who I heard from neither was anyone else! Stay clear!! Way back was ok, but still had a hour delay and they sent an email stating pm instead of am which would have been 12 hours delay, which lead to panic in the check in line. Customer service and staff was much friendlier on way back but still uncomfortable seats. Would recommend for a 2 hr flight but not more.

✅ Trip Verified | I booked a ticket to go to Toronto June 24, I paid for that, they sent me 2 kind of email confirmation number but both of them is different date. I had to stay at the airport for 3 hours, they said my name is not on the list and their plane was full and they told me to call the hot line. I called them, and they didn’t have any responsibility, just blame on each other. I lost my money, missed my flight, wasted my time… I hope you can can give customer an respect and have more responsibility with customer.

✅ Trip Verified | Its a brand new airline. so much so, I looked for reviews before I bought the ticket and saw there were none. This might be the first. Lynx Air began service in May 2022 I think. It s Ultra Low Cost Domestic Airline based out of Calgary and serving major Canadian cities. I bought our one way ticket at a ridiculously low price and with no history or knowledge of this airline. All a part of the adventure. Ticket cost was very low, but, I also like amenities which I don't mind paying for. This is offered as an option. Aircraft are brand spanking new planes, complete with that new plane smell. We paid about CAD50.00 to book the first bulkhead row at row 2. Great leg room and comfortable seat. Just like any of the other new 737 Maxs I've flown on recently, with other airlines, in the same seat. Now, you are told in an email that there is no inflight service and encourage you to bring your own. The crew did pass around twice with the trolley offering water, but, this it. For the rest of the flight they all huddled in the galley chit-chatting. I really thought as a new airline, they would be more engaging with the new customers .... felt like they were more interested in their "reunion' after attending FA School. But its Ultra Low Cost and the place is comfy and we go to where we were going precisely on time and with great ease. Will fly them again.