Lynx Air

✅ Trip Verified | I have yet to fly with lynx. However this review is to reflect their customer service, because they have none. I contracted Covid and tested positive last night (July 20) but have a flight booked for me and my partner for July 23rd. I contacted customer service as soon as I could this morning (they only operate 7am-7pm) to notify them and change our flight booking by 1 week. They proceeded to tell me they could provide a voucher for my flight but my partners flight could not be cancelled or covered, it would have to be forfeited or he would have to take the flight with out me. We are going on vacation together. The flight booking has both of us on the same reservation. The first person I spoke to was rude and hung up on me after I waited 45 minutes to speak with someone. I called back, 1.5 hours on hold and asked to speak to a supervisor. Another 30 minutes and the line is disconnected again on their end. Don’t waste your time and money. They do not care about their customers.

✅ Trip Verified | Never received an email that flight was changed or cancelled! I am flying with my 2 young children and an infant by myself and now stranded in Calgary. Read many poor reviews, but decided to give the flight a try anyway. Never again will I book with Lynx!

Not Verified | Flew with Lynx on June 19 and returned home on June 25, but without my luggage. To date, July 20, I have not received any response to my emails or social media requests about said lost luggage. They have the worst customer service. I get there are tons of delays right now and I can understand waiting a bit to hear back but a month with no contact is crazy. Do not fly this scam of an airline.

✅ Trip Verified | I did not actually fly with Lynx. I had to cancel my flight because my child is in the hospital. When I cancelled there was a $72.44 fee for the cancellation and then the remainder of my flight ($272.95) was given to me as a "voucher" not as a refund. The voucher can only be used by myself and expires in 12 months. All of this is clearly outlined in their policies. However, given the circumstances, I have very little chance of flying over the next year, I had hoped that I might be able to get a refund. I spent an 1.5 hours on hold. The agent I spoke to then said there was absolutely nothing they could do for me and just kept referring to the online policy. There was no one else they were willing to transfer me to and no one else who could help me.

Not Verified | Do not waste your time and money booking with Lynx Air, unless you are ok with them changing your schedule right up to the last minute. I booked a flight two weeks in advance to attend my father's 80th birthday and return on the very next flight back. Two days after booking, Lynx sent an email that the flight departure time was delayed by a few hours. Not great, but I can work with this. Then late last night, less than 48 hours to departure, I get an email that the flight has been cancelled (due to conditions beyond their control). Now I am scrambling to make alternate arrangements. Contacting Lynx Air 'customer service' is a no-go. On hold for hours and no answer, plus the comment every few minutes while on hold that Lynx will charge for customer service phone calls - customer service is non-existent. Should have spent the extra $150 up front for service from a reliable airline. Strongly advise against booking with this airline if you value your time. If I could give a negative star rating I would.

✅ Trip Verified | I booked with Lynx when they first opened in April 2022 for a trip to Calgary with my daughter (her first trip). Our first flight was for 7pm ... we didn't take off till 11:40pm and they didn't even consistently update me, you just had to wait. A 4.5 hour wait, late into the night, with a 6 year old is awful. Once we got to Calgary it took 45min just for the baggage to start coming in. We didn't get to our hotel till 2:30am and missed our car rental (ended up paying an extra $700 for a car rental) and nearly our hotel room. I emailed Lynx with no response. The plane was in reasonable condition but absolutely no extras, including snacks or in flight services. Staff were pleasant. On our trip home a week later I received no communication able our flight, I just happened to check it and it was canceled and changed to 2.5 days later with no other option. I had to wait on hold to speak to someone for 2 hours and 18minutes! Only option was a flight 2.5 days later or refund and pay $1200 for new tickets with a different airline. I will never fly Lynx again.

Not Verified | Unbelievable service. Had a booking from Kelowna to Calgary then from Calgary to Winnipeg. Checked in for both flights. Get to the airport we are told flight is cancelled. Twice. Ended up paying $1200 for two with Westjet to fly to Calgary. Then same thing in Calgary. Another $1300 with Westjet to Winnipeg. Sitting at the airport waiting for the 2.30 flight. Will never book with Lynx again. I don’t expect them to stay in business too long.

✅ Trip Verified | Worst service I have ever encountered. I've flown many airlines, through many routes, with different types of service, etc. But this one takes the cake for probably the worst airline I have ever flown. Let's start from the beginning, shall we? I was originally booked for the Toronto to Edmonton flight that was set to depart around 11.30pm local time on July 17, 2022. But lo and behold the flight is cancelled. The email was sent the day before the flight saying the flight is not "available" whatever that means. Call customer service, sit there for 40 mins, eventually get someone to answer my call, turns out I can't rebook with another route other than the original one. So, I was pretty much stuck and had to book on my own terms. Funny thing is, the airport websites, every other website, says the flight is still scheduled, so whoever is doing the updating, needs to be fired or retrained because the amount of confusion and stress that it caused all of us is unreal. I asked them to book me another route, but I'm told they cannot. Thank you, Lynx, for the amazing service. Really. The icing on the cake. I rebook through Lynx from Hamilton to Calgary on Y9 508. set to depart at 10.05pm local time, the flight is delayed, five times. The flight only left Hamilton for Halifax at 8.30pm, and we're set to leave in an hour and a half. When the flight finally arrives, it's almost 2am. We board, and we're stuck on the airplane even longer, and we're delayed even more until it's almost 4am when we finally take-off. Everyone looked so exhausted, they couldn't be angry even if they wanted to. So, on behalf of everyone on Y9 508 on July 17, 2022, complain as much a possible about this airline and get as much compensation as you possibly can, because this is completely unacceptable. Dear Lynx, you should be ashamed to call yourselves a "leading" low cost airline. If you want pointers, look to JetBlue, Southwest, and Swoop, if you can't understand the meaning of quality service, don't be in this industry! Your passengers are your bread and butter, if you keep this nonsense up, no one will want to fly with you and you'll be on the same shelf as Zellers and Target.

Not Verified | I sure wish I had read these reviews before booking a flight with Lynx Air. Vancouver to Calgary return. $150. Great price. I was staying overnight so booked a hotel. Firstly my departing flight time was changed which was annoying but acceptable. I never received any more emails from them so assumed all was well. Until I tried to check in online yesterday. Took a long time to get to the check in screen and when I finally did I saw that my flight for today had been changed to tomorrow with the return flight the same day a few hours later. No use for the business I needed to do in Calgary. As it had taken so long to check in online and learn about the change I was too late to cancel my hotel booking so now I have to pay for an unused hotel room as well as the flight. If I ‘cancel’ the flight it warned of a charge to do this so I am reluctant to incur any more charges. I tried to change the flight dates but wasn’t able to do that either. I haven’t tried calling them. Didn’t know how to find a phone number. I am so disappointed and disgusted with this service and agree with the other reviewers who say don’t use this airline. We do need competition however and I was optimistic Lynx Air would be a good addition to our flight options. Not the case.

Not Verified | Vancouver to Toronto. Utter trash. My flight at 2:10pm was delayed to 3:00 at 7am the same day, and then at 11am they cancelled it completely. Counter staff is completely useless and when you call them on customer services, no one picks up the phone even after 2 hours.