Lynx Air

✅ Trip Verified | This company is terrible. From the customer service to the hidden fees, to the inconsistent fees, to blaming everyone else. Our flight was delayed 6 hours- received an email saying my flight was updated, but no change to flight departure. Sat in the airport in Toronto from 6 am until 1 pm. Then we were taxied around for about 35 minutes to the plane, where we sat for another 1 hour. Seat assignment was only for some people - the lady sitting beside me did not have an assigned seat, but upon check in my fiancé and I were told we must have an assigned seat. Be consistent. We checked a bag- they lost the bag. The guy checking it in did not care at all about us checking in (he also knew about the delay but didn’t say anything). When we found out where the bag was lost, turns out he didn’t put it in place to actually be delivered to be on the plane. It didn’t leave Toronto. He also could not figure out how to check it in, so just said it’s free, rather than following steps. No wonder it was lost. Upon arriving, we couldn’t find anyone from Lynx to find out where our bag was. Staff left. We dealt with someone from another airline. Upon checking in to come home: spent 2 hours on hold, to only give up assuming they were not staffed (a 15 minute wait time was a bit ridiculous to be 2 hours and counting). We called the next morning, within 2 minutes of opening- took 45 minutes to speak to an agent, who told us we didn’t have a return flight and wouldn’t look into it. He literally said, I’m not sure figure it out. Upon getting boarding passes, we had to pay to check in our carry on - we did not on the way here? Flight was delayed again. We had a layover in Calgary coming back. A 30-45 min delay was over 2.5 hours (potentially more, gave up on time tracking). No meal voucher provided- but Lynx’s website says they will provide. If I could give a negative stars review I would.

✅ Trip Verified |  New aircraft, on-time, courteous staff and what I can ask more from low cost airline. I had 23kg checkin and about 6-7 kg personal (under their size measure) and it was not a single hitch in taking care of my luggage and all in $120, booked one day before! Thanks for your beautiful services within such reasonable price!

✅ Trip Verified | This line need to have a longer period for pre boarding for older people that need assistance to get to the plane, the girl that was checking us in just kept saying “ sorry I did call “ but acknowledging the fact there are older people who can’t walk as fast and need extra time. 2 minutes is not okay. They need training with customer service or do a couple more announcements than just one. Disappointed.

Not Verified | We left Calgary on June 1/23 to attend our son's wedding, at the check in counter there were at time only 1 person checking people in at a very slow pace and then we were told upon check in the there was a cost of $85.00 per carryon luggage. Our flight was changed from one side of the airport to the total opposite side my husband was in a wheel chair due to mobility issues. Lack of communication all the way around leaving. On June 5th we arrived at the airport and stood in line to be checked in to catch our return flight home, my son went up to the counter to ask if we would be able to catch our flight on time as again only 2 people checking in large groups of people and the lady reassured him that we would catch the flight. when it was our turn to checkin the same CRS looked at us and said Sorry plane is full and that bag is to big for carryon. She said that there were several attempts to board people going to Winnipeg (which our direct flight was changed to) so we asked for a manager and had to wait a very long period of time hoping to get on the next flight out. I have never ever been treated with such disrespect in my life.

Not Verified | Never ever use this airline. They won’t be in business long. Customer service is the absolute worst. We flew from Calgary, AB to St. John’s Newfoundland with a layover in Toronto. Our flight got turned around due to weather, nobody’s fault there. The pilot flew us back to Toronto. The gate agent (who had to service 200 passengers) at 10:00pm had no answers. Just shrugged her shoulders. They did not help us with hotel, flight or refunds. The gate agent said we would get an email from Lynx with info on allow to get a refund and hotel credit. That was June 3rd, it is now June 6 - slowest email I’ve ever seen. You lost a customer here Lynx.

✅ Trip Verified | I wish I had checked the reviews before booking a flight on lynx. Biggest mistake ever. Their customer service is actually the reservations department so they cant help with anything and they are just plain rude. I had a rep yell at me today and then she hung up on me and the one before this told me "do whatever you want" when I said I would call back and talk to a manager. They call themselves customer service. If the whole company shut down they would be doing Canada a favor. I sat on this flight for 3.5 hours with no snacks or meal voucher or anything. They rushed us to board the plane and then we ended up sitting in our seats for over three hrs with no breakfast and when I asked for snacks I was told it was over. I WAS ROW 22! and now I've just been getting the run around with Lynx and no solution and they refuse to transfer my call to a manager also. Imagine that. I don't get how a whole department can be bad at their jobs.

Not Verified | First time flying with Lynx Air and my worst experience ever. Lynx air have a policy in their website of personal item measuring 17×13×6inches as free to put underneath the seat and I even brought a measuring tape to make sure my bag is exact of what is in their website. And exact the same bag that I used with all my flights with no extra cost, but Lynx air asked me pay 103 cad for that bag which measures exactly what is written in their policy. That airline is daylight scammer. Don't believe what was written in their website coz when your already in their boarding counter they will ask you to pay for it. The boarding process was so chaotic and several of the passengers boarded without paying with their extra personal items but few of us they asked to pay. They even announced to buy your food in the airport coz they don't serve food onboard, but mind you when your food is in a paper bag, they will consider that again a personal item and part of needing to pay for personal item. I am not taking this airline ever again.

Not Verified |  Huge disappointment flying with lynx, first our flight got delayed for more than 24 hours and on top after paying 70$ for the checked in baggage we were refused to take our luggage even being on time. As our boarding time was 5:25am and we reached their 4:45 am, still they told us you are late and after being through security check we were in the lounge waiting to get to the board till 6am. They have ruined our vacation by delaying us for one day and with their misleading luggage policy. Never travelling with Lynx again also I’m trying emailing them but only we get in respond is the automated mails and if u tryna call them there is a wait time of atleast 30-35 mins I guess low staff maybe and that too unhelpful.

✅ Trip Verified |  My travel day was June 2 at 00:35 arrived to the airport on time boarding start at 11:50 pm. Coming close to the take off time the fly got delayed the claim is due to one of the air staff was being sick. They started requested how they need about 10 passengers to give up their seat offering new book and hotel stay which I found weird. Boarding started to commence they kept requesting passengers to give up seats and rebook. The airplane was loaded back to front by the time my section was called rows 1 - 15 we weren't getting on the plane. We were volunteered to give up our seats claiming ones again due to short staffing on the plane. All my years of flying I've never come across this or heard of this. I feel there's a big scam here they over book the flight made all these promises we'll get a full refund along with the cost of booking another flight with another airline. I'm still waiting on someone to reach out I've called the customer service number has they open 7am 3 days back to back and look the line is busy! I've waited on hold for 1.5 hour out of one of the 3 days trying to get someone. So I'm out the money on the flight with lynx and paid extra for another the same day in the morning 06:30. In total I paid $680.79 for a 1 way flight for 2 airlines because of this.

✅ Trip Verified | Flight was delayed 4+ hours and no communication was given whatsoever to passengers. It took 2 hours for them to find a printer just to print a document that they legally require to fly. We showed up 3 hours prior to a domestic flight and they were still not able to take our bags on time and print our boarding passes due to system issues.