Lynx Air

Not Verified | Great flight! On time as promised and very affordable. I’m so happy to see another airline between these provinces. WestJet and Air Canada are just too expensive. Cons: - no chargers on seats, no reclining seats and no food

✅ Trip Verified | My flight got cancelled few hours before departure. They provided an alternative flight which was a week later. Me and my husband cant afford to wait so many days in a city for that many days. Out of helplessness, we had to get last minute tickets back home to Edmonton. We have been contacting them for getting some compensation but neither they are replying to emails nor responding through call center. Very frustrating experience. Please never travel Lynx air.

✅ Trip Verified | I have read this relatively new company is experiencing very painful teething pains but regularly failing customers won't help their business model and customer experience. We were a team of International Hockey Players with partners. The flight was delayed by over 3.5 hours- no pre or updated communications; ground staff appeared untrained and lacking knowledge; our request for food vouchers, which were finally issued, was only to find out that none of the stores would accept them and then when we finally got onto a plane they announced "with service" but there was none. Arrived at our final destination at 4.30 am - not good as expected to be there around 11.30 pm. I have sent a note to the CEO and others in her team but could not find a correct corresponding email address. Also logged a complaint on their website and still await a reply. Strongly recommend if you have other options do not use this airline. We had another internal flight later that week - Calgary to Kelowna - only a 45 min delay so we shall forgive them that one.

✅ Trip Verified | My son travelled between Toronto Pearson and Vancouver International airports in June and my wife travelled the same route in May 2022. Both travelled at a time when Pearson began experiencing delays and lost luggage issues, but fortunately, both family members did not have any issues with their flights or baggage. Each family member was taking advantage of Lynx Air's affordable airfares within Canada for separate vacations this year. My wife's flight from YYZ to YVR in May had only 15 passengers aboard and neither my son or wife had any complaints with the level of service, meal service or crew members. If Lynx Air is able to sustain this level of satisfaction enjoyed by my family, we'll have another competitor in the country to travel with.

✅ Trip Verified | My flight was cancelled, after it's scheduled departure time, and my request for compensation, to cover the costs I incurred as a result, was declined. This would be excusable by a new frontline customer service representative, but the request was also declined by a number of mid and senior level managers, and eventually the CEO. Lynx Air's customer service team, as well as mid and senior level management, were not only difficult to reach, but responses were generic and lacked compassion. It felt as if I was talking to an automated system and it was a truly horrific experience. In an email exchange with CEO, the out-of-pocket expenses I incurred and poor customer service were acknowledged, yet my request for reimbursement was declined, and reference was made to 'legal requirements'. I would recommend travellers avoid this airline, despite the allure of low cost travel.

Not Verified | Worst customer service I have ever experienced over lost luggage. No connecting flights just a straight show from Vancouver to Calgary. 2 months it's been missing they said they were shipping it to me and still nothing. Now when I call I am placed on hold and usually about a half hour in or so my call gets picked up then dropped 1 second later. Now I have to stay on hold for over 2 hours and no one ever picks it up. I do not recommend Lynx Air for travel.

Not Verified | Last week I flew with them from Edmonton to Newfoundland with my boys. No issues. 6 hours something in the air. Didn't need to deplane in Toronto. Edmonton airport was nuts, so we were 40 minutes late leaving. No food on board, but offered water. No charging ports or screens. Its a bare bones airplane but I'd use them again. The founder and CEO was speaking in Edmonton before our flight since it was the first one out of Edmonton. She said she was tired of paying premium prices for flights just because an airline offered food, when half the time they didn't have what she asked for and she still had to pay. That now there's no need for in flight entertainment because everyone has devices, so no need to charge extra for tickets because of that. We paid $2060.00 for 3 of us including 2 suitcases and seat selection. When both the other airlines was $4500.00 for the same, and much longer travel days and multiple connections. No complaints. Flying with kids its worth it for me to have the shorter travel time. Sucks they're out of Edmonton but even with the drive and hotel it was way cheaper. Hoping for the same experience on the way home.

✅ Trip Verified | Calgary to Toronto. My flight was canceled for 2 times, I'm stuck in Calgary from Sunday to Friday around 5 days. The staff are so careless.

✅ Trip Verified | Booked our first Lynx Air trip to Hamilton for a family weekend at Niagara Falls. On the trip down we had no issues. Return trip was a nightmare. Return flight was cancelled a few weeks before we left and they automatically book you a different flight. We were moved from a flight leaving Toronto Pearson at 16:55 EST to 6:55 EST. So if we had to be there 2 hours before plus the hour drive in we would have had to leave our location at 3:55 am (with no other issues). We have a 5 and 7 year old as well and if we took into consideration the 2 hour time change between Toronto and Calgary we would not have slept. It was impossible for us to manage so I tried to reach support at Lynx .. one, two, three times and on my third attempt over a few days I was on the phone over an hour before hanging up. I could have cancelled the return flight for the full amount but there is a lack of clarity because the site also notes that if you cancel your flight you may be subject to penalties so I was worried about cancelling our flight from Calgary to Hamilton without speaking to a customer representative. However, I was able to change the assigned flight time to a later flight leaving Hamilton to Calgary. It was two hours later than our initial flight and at the time I made the change it was less expensive on the Lynx website but they didn't reimburse us the difference despite the complications they created. Day of the return flight home we arrive on time and realize the flight is delayed out of Hamilton by an hour. That turned into 5 hours with no explanations. We arrived at our home 4:55 am MST (6:55 EST) for a flight that was canceled, that we then had to change from the assigned time, then at least 4 delays which meant we took a red eye for a flight we initially paid to leave at 4:55 pm. All this at the same cost and not one moment of assistance from Lynx Air. In summary, I cant comment on the service because there wasn't any! You're on your own when you book with Lynx so cross your fingers that you don't have problems. Lynx essentially charged us for a more expensive flight, cancelled it and we had to pay the same amount for what ended up being a red eye with two kids in tow and no explanation or attempt to assist with communication about cancellations or customer complaints. You get what you pay for here!!

✅ Trip Verified | Disappointed by Lynx. Canceled my flight without any notice. Told me it was sent by email but nothing. We rebooked our flight and charged us with 99 dollars per passenger. Never ride with them again.