Lynx Air

Not Verified | This airline created a lot of unnecessary stress by losing our luggage for 4 days. Myself and 4 daughters had none of our belongings, therefore had to take time away from enjoying our holiday to by essential items and clothing. The flight to Vegas was also slightly delayed but within a reasonable time waiting on a pilot. Trying to track down the luggage was frustrating not only for use but for staff at LAS and our hotel concierge. Our return flight was delayed 24hrs, meaning I needed to pay for another 2 rooms for 1 night in Vegas. We got to the airport 3hrs ahead of time as required by the airline at 830am. To find out just after 9am the flight was delayed until 420pm. Myself, 4 daughters and niece at the airport and eventually boarded around 430pm. My daughters were anxious about the luggage which I was tracking and was not loaded onto the plane. I spoke to the flight attendant about our concerns and rather than listening to what I was saying, she “shushed” me and said let me finish talking. She wasn’t speaking she was interrupting me and rude. Another passenger had the same concern and the flight attendant walked away. She did walk to the front of the plane and at that point returned and I seen the luggage was loading and said thanks, flight attendant could not say you’re welcome or anything just continue trying to get her job over with. All of my daughters are frustrated with this entire trip. 4 of us work with the public and would NEVER treat guests/clients the way Lynx Air treated us. My 16 year old is more professional with communicating effectively with responding to any complaints she has faced. It’s shocking when minors recognize lack of communication skills and values + ethics in business. I have been into contact with Lynx Air directly and hope they resolve all these issues which have costs us an excessive amount of unnecessary spending + time. Including missing work for 3 of us. We strive to have strong work ethic and hope Lynx Air will show respect, compassion and compensate for all the extra out of pocket costs. Lynx Air has refunded luggage fee is $148 and change for the 2 suitcases for the way to LAS. I will follow up this review with the outcome of their response to deal with all our receipts. Until then, I suggest flying a more reliable and reputable airline.

Not Verified | I paid for my tickets to fly from Vancouver to Winnipeg on June 3rd at 08.00. I arrived at 06.00 to find out there was no flight and no Lynx Air agents to help. I had to book a new flight with Air Canada and they were awesome to deal with. I will never book with Lynx Air again and will now have to fight to get my money back!

Not Verified | Cost of flight was great. The extra add on are terrible when if come to baggage. 1 carry on $89 and change. The policy is if the carry on cannot fit under the seat then you pay to put it in the overhead bins. I flew from Edmonton - Halifax but did not come back with Lynx. I came back AC and paid a few dollars more and had free carry on and a free checked bag. Will never fly Lynx again. It pays to spend a little extra. If you fly Lynx ensure you carry nothing larger than what can fit under the seat

Not Verified | My friend and I were planning a trip to Halifax, Nova Scotia. We both purchased our tickets in early February for our trip in June. I rec'd booking confirmation within moments. Fast forward to the night before I was to leave, I went to check in to find out my booking had been cancelled. Shocked, I tried to get ahold of the company with no success. So I purchased another ticket and could still go on my trip. At that point, I rec'd an invoice stating the payment was made, and again I thought I was good to go. But nope, when I went to check in again, again my booking had been cancelled due to a balance remaining. Checking my C/C payment had gone through. I called again, and they said that according to their computer, they have not received payment, and if it does register, it will take 3-5 days to refund. So I booked through another site for the same flight. That site did not send confirmation until 10 minutes before the flight left. So I could not make the flight. I ask Lynx to refund that as well; they are not responsible for anything of that nature. So I spent 1478.20 with Lynx and went nowhere. So I rebooked on a different airline for 660.00. and have a direct flight. To NS and return to Alberta. My friend did make the flight. It was to leave Calgary at 6:20 am with a connector in Toronto. They left Calgary at 2:00 pm, and when they landed in Toronto, they learnt that the flight to Halifax was cancelled, so they were stranded in Toronto. Again had to book another airline to get to Halifax. Stay far away from this airline.

✅ Trip Verified | I am avid traveller but this airlines gave me worst experience ever. Delayed by 12 hrs. It made me miss my graduating ceremony. One of the terrible experience and wont recommend to anyone to travel.

Not Verified | We flew from LA back to Calgary and tried to check in online to pay for our carry on in advance, but their website was having technical difficulties and did not allow us to check in or pay for our baggage. At the airport, we asked for help from their front desk agent (who was 3rd party/NOT part of Lynx Air). She witnessed us struggle to sign in multiple times, then called Lynx customer support, who offered no help, and refused to give us the name of the Lynx agent or her name. We paid over $200 CAD for 2 small carry on bags, even though Lynx advertised lower rates online. I called the next day and was promised a supervisor would call me back within the day - there was no call. I called back and was denied to speak to a supervisor this time, as the customer service agent told me we were lying about talking to Lynx over the phone at the airport, that we were lying that their staff at LAX was 3rd party, and there were no notes taken about the situation at the airport. We were offered a $10 voucher by Lynx for all this. We'll never fly with Lynx again - their customer service is abysmal and dishonest. There is no money saved by this 'discount' airline when charged for carry on. A baggage rate was offered that was no honoured.

✅ Trip Verified | I booked this flight for my 12 years old child far in advance. This is not first time we used this airline. In addition, my child flew to Toronto and back to Edmonton at least 6 times. She is very mature and knows what to do. Honestly, I never had issues with Lynx air until Sunday. First, the flight was delayed twice my child was seating at the gate for 3 hours. She asked the desk attendant about the boarding time and was told that it’s not until 10:45pm. At 10:40 pm my child called me crying and stated that the gate is closed and there is nobody at the gate. I do give a benefit of the doubt that she probably stayed on her phone. I am very upset that they did not call her name. She did ask them two times about the boarding time why not get a notice that there is a child travelling alone. As a result, I had to call the family to pick her up at 12:30 am. Extremely stressful situation. Well, she got picked up by family and was safe. Next morning, when I finally reached customer service and after unproductive conversation was called back in couple hours they offered me $50 voucher! Basically, they told me that it is no show. I asked the supervisor to call me back, of course there is no call back! At this point, I really was not looking for some “shut up” $50 voucher. I was looking to get my child on the next flight. This is the least they could do. I book and paid for the next flight with them to get her home myself. Only because it is the cheapest option on such a short notice. However, this is very last time we fly with this airline.

✅ Trip Verified | Lynx air has been horrible from start to finish. Issues booking seats, issues paying for luggage, and now 2 hours waiting for our luggage from the plane. There's no help desk, no reps to be found anywhere and not much help from chatting online or calling their help line. I was told that a rep would come to me when I was chatting online and gave her my location. But more than 30 minutes later still nothing. It's unbelievable how incompetent this airline is and how horrible their customer service is. Thankfully the pilot at least knew what he was doing and got us to the correct destination safely. Everything else has been disappointment after disappointment. I unfortunately did not book this flight as it was a work trip. If I had I certainly would not ha e booked with Lynx air and I never will.

✅ Trip Verified | I fly often on budget airlines and Lynx has been my worst experience so far. There was no online check in option due to technical issues. Thus, I arrived at the airport 4 hours early just to find out that the flight had been delayed 3 hours, no email update given. If you don’t mind a lot of stress, cancelling travel plans, and spending hundreds more than you planned then this is your airline.

✅ Trip Verified | Today Lynx loses my loyalty. My husband and I have flown with Lynx 8 times in the past year. Two days ago my flight was delayed by 4 hours, and the delay was announced after I had arrived at the airport. I accepted that stuff happens and still got home safely and still defending Lynx. But my flight today has now also been delayed due to staff shortage. The 4 hour delay means I miss my ride after landing, to my final destination. I must overnight. That means I need an overnight bag. I asked customer service if they would allow me to take a carry on bag, cost free, due to this being a result of their delay. That was refused. I could pay an additional cost, the same cost as the flight to take on a bag. Lynx, you've lost 2 of your greatest (former) cheerleaders.