Lynx Air

Not Verified | Worst experience. Emailed Lynx about cancelling one ticket, they did not respond until 10 days had passed. We arrived in Winnipeg and our luggage did not make it, and we were told to call or email. We did not have our luggage for our seven day trip, and after continuous emailing and waiting on calls for hours without them picking up, we still have not heard anything back. This company is the biggest joke ever.

Not Verified | I was going on a weekend trip to Halifax to see a friend. I arrived at the airport 3 hrs before due to airport delays. When I arrived the the airport I found out that my flight way delayed from 1:50pm to 4:45pm. At 4:45 pm the next flight scheduled posted on the board at the gate was our flight y9505. There was no employees at the gate at that time nor was there a plane at the gate. At 5:30 pm an air Canada employee arrived at the gate and told us that an air Canada flight was arriving. At this point we had still received no notification that the flight was canceled. It wasn't until another passenger got ahold of customer service did we find out our flight was canceled. We received no email, no board updates, no intercom announcement. This is unacceptable. Lucky I was from the area and could go home. There was family's on day 2 of being in the airport. I will never fly this airline again! I am still waiting for a refund!

Not Verified | The same flight got delayed twice and then canceled 10 minutes before we were supposed to board. They didn’t offer any sort of compensation. The airline said they would send out an email to compensate for flight and hotels. Never did. Customer service do not get back to you. They said they could book me on a flight 2 days later! Absolutely absurd.

✅ Trip Verified | I would not recommend this airline. First off they only have four planes in there fleet, so if something goes wrong you’re screwed. We boarded the plane in Toronto only to sit on the tarmac for 3 hours (some kind of issue with the plane). Once they realized there was nothing they could do we were told to evacuate the plane and would be greeted by representatives to rebook/ get a refund. There are no representatives for this airline so we all had to call the support phone number and sit on hold for 8 hours. There were 300 angry customers all trying to get to Calgary. I ended up canceling my flight and flying with a different airline the next day. Also had to fight for a full refund on my credit card because they wanted to give me bank the money towards another flight. I said “hell no I would never fly with this airline again”. No one knows what they’re doing and management is horrific! The price definitely seems tempting but you’ll get screwed I promise you that.

✅ Trip Verified | No issues with this airline. Best thing is it was basically on time. Seats comfortable and nice staff. Kudos for keeping the prices low. Will fly again with this airline without hesitation.

✅ Trip Verified | My flight was originally booked for a 10.30 flight out of Calgary to Vancouver, Saturday 16th that got put back to an early afternoon flight .. about 2 hour delay.. this was Wednesday 13th so not to bad! Today i got an email from them about how flights because of COVID and lack of staff and staffing levels etc that they are experiencing service issues? Still take your money though NOW just three hours after that email I get an email my flight has totally been cancelled and the earliest flight they can get me on is Monday 18th July, 2 days later than what I booked! Ring them up wait hours on the phone speak to someone based and they explained they could cancel my flight entirety and reimburse me my money back and could also put me on another flight for $400! Not only do i have to book another two nights in a hotel, stampede week double the price but also I have lost a days pay.

Not Verified | Not worth the couple bucks you may save. Cancelled our flight from Calgary to Kelowna with less than 24 hours. We were checked in. They then proceeded to book us flying out of Calgary the day we were to return. The "change" options on their web site charge you a $200 change fee (even though it was their change) and email a "voucher" for future flights with Lynx. No thanks. Tried to get a hold of them on their "customer service" line and waited hours upon hours and at times their phone lines do not even work. Booked with Westjet. Never again.

Not Verified | Absolutely terrible, they cancelled the flight on July 15th and then we got notified that our flight is going to be on the next day. The flight was supposed to be at 6.15 but the it got delayed until 10. Then, it got delayed till 12 and when everybody was waiting, they said it was cancelled.

✅ Trip Verified | Horrible experience. Missed my flight due to the screen at Toronto Pearson sending me to the wrong gate the day of the Rogers outage. Spent over 7 hours on the phone getting different stories from different people and finally being told they wouldn’t refund me, not even for my seat selection or carry on bag fees. Do not waste your time with this airline. They don’t care about customer service at all.

Not Verified | I was looking for a cheap flight out of Vancouver and found this airline as our cheapest option. I've never heard of Lynx before, so I was a bit skeptic of it. I found a great flight time (12pm) and was so excited I didn't have to wake up early and wouldn't have to worry about traffic. About a week before our flight, I got an email saying "your flight has changed." I went to the Lynx website and looked into my booking. "Your flight has been canceled." Instantly, I went to rebook for a different time, but it instantly set me to an 8pm flight. When I tried to change it to an earlier time, it kept saying that I was downgrading my ticket and I couldn't change it to that time. So, I was stuck with the 8pm flight. I went back to my cancelation email and noticed it said "if the selected times do not work for you, you can get a refund." I tried calling the customer service line, but in the automated message, it mentioned I'd get charged a fee for calling. I sent in 3 emails asking for a refund, but never heard anything. I ended up buying a new set of tickets for the earlier time (6am) so I was pretty bummed out that I just dropped double the price I intended to spend. When the day came that I was flying out, I checked in at the Lynx counter and mentioned what had happened. The guy gave me a piece of paper with an email address on it and said to contact this address. Within a few hours, I got an email back saying I'd get my refund within 3-5 days. And yes, I did get it on day 3 which was great. As for the flight itself, my husband is taller so he didn't have much of a headrest. I am shorter so it was comfortable for me.