Lynx Air

Not Verified | Boarded at 7:40 AM; Take off was supposed to be at 8:30 AM. We boarded and remained sitting on the tarmac until 9:50. Finally, the pilot communicated that he was missing his Log Book for the plane so we weren’t able to take off without it. We were told in increments of 10-15 mins until 10:30 that this was a maintenance issue and there was nothing anyone could do for us to take off without the physical Log Book. We were now sitting here waiting for the Maintenance Crew to show up with the Log Book. At 10:30, the pilot announced anyone who wanted to get off the plane can do so (but to bring all of their personal and carry-on items off the plane). At 10:50, the pilot then announced he could not hold anyone against their will and keep them on the plane. Everyone was instructed to un-board the plane and wait at the departure gate. There was no announcement on if the flight was delayed or cancelled! Everyone sat in confusion and frustration. Finally 13:15 came around and we were told it was a delay and we can now start to re-board onto the plane. This was over 4.5 hours of waiting at YYC! As we were boarding, the concierge handed everyone $10 paper vouchers to use at the airport within 24 hrs. To our dismay, this was adding salt to the wound! During the 4.5 hours of waiting at the departure gate, my partner took the liberty to complain about the $83.99 carry-on fee for our small backpacks that tucked comfortably under the seats in front of us. We were stuck at the airport without any communication or updates on flight status until they announced they were re-boarding us 4.5 hrs later. Just when we thought our flight home would maybe be smoother than going to Toronto. Our boarding time was 19:25 but they didn’t board us until 20:05 (this was the departure time). Our arrival time to Calgary was slated to be 22:34. It is now 00:22 and we are now stuck at the Winnipeg airport because the pilot indicated an indicator light went off and they had to land in Winnipeg to check out the issue. We are now sitting at the gates (once again) with no updates and we are no longer surprised. We were told by the gate concierge to not to leave the gated area otherwise we cannot come back to board the plane. Tim Hortons is in sight but we can’t head downstairs to grab food. 00:23: the flight (Y9108) is now cancelled and we were told to go upstairs to the ticketing counter to get information on where we would be accommodating. Everyone from that flight was in the line-up. No Lynx staff was in sight! Lynx staff finally arrived 1.5 hrs later and proceeded to process everyone in line for assigned hotel accommodations until they can get the plane back up and running. They indicated to come back to the airport around noon the next day and to frequently check our emails. Surprise, no emails came through from Lynx whatsoever! We proceeded to check the Winnipeg Airport Association (WAA) website and that was where we were able to find our flight status!

✅ Trip Verified | I flew with Lynx Air for the first time and also will be my last. The customer service representatives are rude and there is no one on airport to assist and answer your questions. We have to move between multiple carousel to find our luggage and after waiting for 90 mins we ended up loosing our bag. Nobody was willing to help from Lynx Air with no luggage assistance team anywhere near the carousel. Upon inquiring about the lost luggage at their check in counters at Pearson airport, we were told to go somewhere else and that they do not look after lost baggage requests. On top of that they are very rude and won't even look at you to answer. Pathetic customer service. Expect nothing when flying with them or only plan to fly if you pack light or better pay more and have peace of mind.

✅ Trip Verified | First time flyer with this airline and will also be the last. Echoing so many of the other reviews.. No customer service - only access to a chatbot Staff at airports are rude, inflexible and lack professionalism. No staff to be seen at baggage carousels to assist or answer questions. Booking process is easy to manage, but add-on's are ridiculously expensive - they encourage you to make any changes 24 hours prior to check in but then do not allow you to be able to make those changes or reach a live person. The chatbot spews out pat responses that provide no help at all. You are forced to go to the check-in counter at the airport to make any changes where you are then charged a premium. The inflight crew were singularly unhelpful and did not communicate any issues or delays. Seating is paid for and costs are tiered, yet they then started to rearrange passengers with no consideration or compensation for the inconvenience. Then there was the baggage.....waited for almost 90 minutes to receive our bag and this after they changed the off loading carousel with no announcement to the passengers patiently waiting at the carousel they announced on the plane AND was showing on the monitors. Buyer beware. You end up paying FAR more than the actual ticket price. You will see delays and receive little to no communication. Pack your stuff into a pillow case and take it as a personal item to save yourself the additional baggage fees and ensure you have lots of entertainment downloaded to help pass the time. Having little to no expectations for your trip will help make the travel experience a bit more palatable.

Not Verified | I cannot emphasize enough how truly awful Lynx airline is. My flight was delayed multiple times, causing me to stay at the airport for over 9 hours. There was little to no communication from staff members. When I finally was able to ask a staff member if my flight was going to be delayed again, the person I spoke with gave me an incredibly rude and vague response. I submitted an inquiry online via their chat to receive compensation for missing my first night stay and transportation. I was told I would receive a confirmation email with my case number; however, that never came. It is impossible to get a hold of anyone over the phone. I am truly grateful that my return flight is not with Lynx airlines.

Not Verified | Terrible customer service. The Luggage is lost. Their wait time on the phone was almost 2 hours and no help. Then I went to the online chat service and waited for 45 minutes there again no help. They even don't say what is the status of the bags. They just tell you that you will receive an email that you have a claim. 2 days and no email yet. Worst service I ever received from an airline.

✅ Trip Verified | I paid for checked luggage on booking. arrived at the airport and they made me pay again for checked bag $113.00 Apparently the bag paid for on booking was a carry on bag. It is the same cost for a carry on bag and a checked bag. $79.00 But they could not figure out how to make this transfer at the airport and insisted I paid for it again. Just hard to understand that they have such incompetent people handling their check in desk at the airport. So sad to see this in customer services.

✅ Trip Verified | Multiple unauthorized fraudulent charges made to my credit card. No customer service at all. Multiple attempts made by phone, the hold time greater than one hour.

Not Verified | I don’t recommend Lynx to anyone they are complete rip off. When I reached the airport they overbooked the flight and don’t take me onboard. Some guys even come at 1 hour earlier at counter they also let them onboard. Please guys choose any other airline. I wonder how even they have 1 and half star ratings.

Not Verified | First and last time ever flying with this piece of garbage airline! Waited over an hour for baggage retrieval with not a single announcement or update - no customer service ANYWHERE, tried calling, email and chat with zero results. Return flight, Check-in Agent incredibly rude and inconsiderate. Just when you think things can't get any worse, they managed to surprise us with a new level of lowliness and the final cherry topping on top of two delays and gate changes from one end of terminal to another topped with an additional lengthy boarding delay.

Not Verified | Booked a flight 4 hours earlier so I can get to my international transfer at Vancouver to Melbourne but flight got delayed for 3 hours. Arrived late to Vancouver and from there missed my flight heading to Melbourne. Such pathetic flight with no other consideration. Will never recommend anyone else to book a flight with them. Made a mistake booking this flight.