Lynx Air

✅ Trip Verified | Very rude and unprofessional/late and disorganised. The worst Airline ever. Worst customer service. Rude staff. I have witnessed some bad behaviour from two males in specific. One at the boarding gate was literally shouting at an old man just for asking him. Another one was shouting at a passenger asking him to stop music. The same host didn't intervene when there was a conflict between two passengers and that was disturbing. These guys aren't presenting you well (I don't want to talk about the delay and the disorganisation) because customers can still accept some transgressions but not when it comes to being rude, no one accepts that.

✅ Trip Verified | Literally never fly this airline. We arrived to the airport at 5AM for a 7AM flight from Toronto to Tampa. The bag check area was a complete disaster with no organization at all. After waiting in line for 15 minutes and going no where, getting no updates and receiving zero communication on our flight, I walked up to the ticket counter cutting over 100 people in line because I knew we were approaching the 75 minute rule to bag check before our flight. I was pushed to 2 different attendants while getting mixed information from each. Finally I was placed at one mans stand and the woman next to him said it was "his call" if they accepted our bags or not. He then spent 5 minutes on the phone and said he would not accept our bags. I then asked if he was able to put my bags on the next flight and he said that "they don't do that" I then asked if they had a shipping area in the airport to ship our bags and he replied "there is no where that does that". I then asked if he could get us on the next flight and he said "no, you need to call customer service". I then began to call customer service and was continually hung up on, after the 6th call the woman next to him told me that the office didn't open until 9AM. I left the airport and called LYNX over 30 times with no resolution to my problem, everyone kept saying I was a "no show" even though they took my information at the bag check. I have sent over 25 emails to their customer service email and have been given no refund. This airline is horrible and a total scam.

✅ Trip Verified | Avoid at all costs. I am sitting at Calgary airport writing a review because I declined to get on the plane due to rudeness of staff. I only asked if I could pay for my carry on and the manager started yelling at me. You will end up paying as much as air Canada with the almost 90$ Lynx Air charge for carry on.

✅ Trip Verified | My experience with 2 of the check in staff at the Calgary airport was nothing short of a sever lack of professionalism, absolute rudeness and point-blank humiliating. My mother had unfortunately brought the wrong size of bag for the trip. She made sure not to exceed the 7kgs of weight but didn't realize size also mattered. Although her bag was mostly empty, they wanted to charge us for the empty bag. Since my mother couldn't speak any of the 2 official languages, and we were on separate flights, when I asked if anything could be done for my mother's luggage that was mostly empty but just oversized, the check in staff at the Calgary airport responded very rudely, saying not to tell her how to do her job, and whether I wanted to do her job. When I called her on her rudeness, she threatened to cancel my flight and then to call security. This happened after I tried to deescalate the situation, smiled at her, asked her to take it easy. But she pursued with her threats. She then threatened that she will also "be on the other side", I can only assume she meant at the departing gate, which she was. It was very humiliating and degrading. We were treated as if were disobedient children that needed to be punished. I ended up going to another counter to pay for my mother's bag. She followed us to the other end of the counter aisle, spoke in Hindi to her colleague about us and laughed at us. She clearly did not expect me to understand Hindi as well. I called her on it, simply saying it was very unprofessional of her to do so and that I understood everything she said. My brother asked her to leave us alone, to stop following us, that we had paid for both bags and to stop harassing us at this point. All this while a crowd queued up for check in, was watching. The airplane staff however were respectful, professional and just nice in general. The Pearson site supervisor for the airline apologized for my poor experience despite not knowing what had happened. He politely asked and I just said they were unnecessarily rude. Comments cannot be provided over the phone, only via email. I wasted over an hour on the phone and was hanged up on before I could ask any other questions. It is cheap flights but at the cost of a degrading experience. Respect and dignity are a must. It seems like for this airline, the cheap flights are in exchange of those.

✅ Trip Verified | Worse company ever. flights delays, promised to sent compensation back in September for delay. Last email from them was back in November that compensation is coming within 14 days, still waiting.

✅ Trip Verified | Extremely slow check in process. Was not sure to laugh or blush when staff told me you cannot take off your winter jacket and put it in your back pack while getting on board.

✅ Trip Verified | When I booked with Lynx Air, I was apprehensive because of all the bad reviews I read from other people who had flown with them. I can now say, after flying round trip with them, that I had an amazing flight. You get what you pay for, people. I was very happy with my flight. The staff may seem rude to you, but I have seen the awful way flyers have treated them. They are just doing their job. They have to measure your carry on, that's what they are told to do. If your bag doesn't fit in their measuring tool, that's on you. There are many places that it is clear on the sizes. Just make sure your bag is not bigger than their standards. Pretty straight forward. Again, this may seem extreme, but you are getting a discounted flight. As for the service on the plane, there is nothing. No food or drink for purchase. But it is a budget flight. I would 100% fly with Lynx Air again. Loved the prices, loved the simplicity. The landings on all flights I took were some of the smoothest I've experienced. If you want all the bells and whistles, don't choose Lynx Air.

✅ Trip Verified |  Not Verified | Flight from YYZ to LAX was cancelled three times, Flight from LAX to YYZ cancelled again twice. This is a horrible airline. I would never recommend this airline to anyone, better to pay extra and save your precious time.

Not Verified | The worst airline you can ever travel with. They force you to pay for bags that are small enough to be allowed by all low cost airlines. I was charged $83 for a tiny backpack. The staff there said they don't even work for Lynx Air. You won't find a single Lynx employee if you have any issues at the airport. I was on hold with customer service for over 2 hours and they dropped my call.

Not Verified | Never heard of this airline but they were offering an affordable flight to Toronto. Leaving LAX we were delayed about an hour but the gate agent was very communicative with updates. Everyone needed their carryon tagged & needed to have a paper boarding pass, not one passenger had an issue. When we boarded it was quick & easy. The seats were a bit hard, they offered no Wi-Fi, or any food or beverage. Luckily I always bring my own food & buy water at the airport. Now leaving Toronto was the worst experience of my life! There was no line to check in or check my bag. There was about four ticket agents behind the counter. I stood there for about 4 to 5 minutes looking and making eye contact with one agent several times while another agent was ducking behind the counter on her phone, and the agent next to her was talking to her. I decided to walk to the counter and ask if I could check in. The agent hiding stood up and she asked me to place my bag to be weighed. The other agent asked me to see my carry-on bag so I showed her. They looked at each other and one told me to go see if my bag fit in the box. Immediately, I realized I needed to take my sweater out of the bag. I also accidentally brought a bottle of salad dressing that I also took out of the bag. After I took those items out the bag fit effortlessly. I went back to the counter and they looked at each other and said with an attitude “I didn’t see her bag fit” and the other one said me either. So I walked back over and put it in the box again where it fit effortlessly. The agent proceeded with her attitude & told me that I could not have my sweater in my hand, nor could I have the salad dressing in my hand. I let her know I was putting the sweater on & I was going to be throwing the salad dressing bottle away as it couldn’t go through security anyway. Now a third agent joined. She asked if I wanted to put the dressing in my check in luggage & I declined. I said I would rather throw it away. Now they continued to discuss the salad dressing bottle as well as an almost empty gallon of water bottle that I had. Again, I let them know I was going to be throwing it away. They told me to take my bag to the drop & I left the counter. They offered no information on how to get to security or the gate so I ended up asking another airline. Now when I got to the gate, they stated all bags needed to be tagged & a paper boarding pass needed to be printed. I stood in line, and when it was my turn, they scanned my boarding pass. The girl looked at the screen and looked at my boarding, pass several times & then called her manager or supervisor. The supervisor told me that there was a note on the computer that said, I was rude to the ticket agent and they should not let me board the plane! She asked me what happened and I told her there were three agents that had an attitude with me about my carry-on bag. The supervisor said I did not pay for the carry-on which I stated I did not need to because it fit in the box. She again stated that the computer has a note that I was rude & had a attitude & pointed at the screen & said look. I attempted to look & she quickly turned the computer screen away & said I could not see it. And I stated “well you told me to look so that’s why I did that.” She smirked & again said “I do not have to let you board because they’re asking me not to. However, I am using my discretion to let you board.” YYZ employees are extremely rude for no reason & want you to pay for your bag!