Lynx Air

✅ Trip Verified | Horrible experience with Lynx Air. I have flown with other discount airlines in the past, and dealt with minor delays, and am not a picky person when it comes to flights; if I get where I am going within a few hours the day I booked, I am a happy camper. And so, plethora of bad reviews and all, I thought I would give Lynx a chance for a trip from Vancouver to Calgary to visit family, as our dates/times were somewhat flexible, and I thought "how bad could it be"? My husband, 5 year old, and myself arrived with 2 hours to spare until boarding; and it was a good thing we did. I was flying with no photo ID, which is a bit inconvenient but which I have done plenty of times in the past, and am always careful to bring more ID examples than needed, and have never had an issue with any other airline. Nevertheless, I double checked our booking receipt and Lynx website, and under "Valid ID requirements" was relieved to see a link to the federal domestic flight identification requirements; literally a direct link to the Canada govt website. I have flown with North Air, Flair, Swoop, West Jet, and Air Canada with the same documents I brought with me this time. I expected the same experience I had with other airlines; a quick call to verify the documents, and then no issue. The "quick call" to verify my identification documents turned into a 30 minute wait. When someone finally called back, they shared that they would accept the 4 documents I brought (all examples of official and stamped provincial and federal documents, that all included my full name and date of birth) as one document. I asked how that was possible, as they were all completely different documents, and actually more identification needed than required by the Federal government for domestic air travel. She shrugged and (apologetically, I will admit) said "Lynx has different ID requirements, there is nothing I can do, but you could call customer service yourself". After another 30 minutes on hold, my son and 5 year old were at risk of missing the flight all together, and so i told them to go ahead, I would figure it out. I spend the next 20 minutes securing another form federal identification, to see if I could get on the flight with that in combination with the other documents. I went back to check in to see, and a different front desk person shared that Lynx had cancelled my flight due to the previous "ID issue", and that it was not reversible. No refund, not even for the checked back I paid an additional $70.00 for, nothing. You would think the story might end here. I went over to Westjet and booked and boarded a flight with no issue whatsoever, and they were flabbergasted that I had been denied boarding with the ID I had. I texted my husband the good(ish) news, I would be arriving in Calgary only 30 minutes after them, to hear back from him that the Lynx flight was now delayed, and he wasn't sure when they would be boarding. I joked that I might end up in Calgary before them, turned out it was not a joke! Lynx boarded all passengers onto the plane, and then further delayed the flight, keeping all passengers on board for just over 4.5 hours, with no food, no explanation, and a dixie cup of water about 3.5 hours in to the delay. I happily arrived in Calgary nearly 4 hours before them and waited at the airport. We cancelled our return flights. Do not fly with Lynx.

Not Verified | This was my first time flying Lynx air. I paid 300$ for my bags (fine it’s a low cost airline) but After having a heck of a time trying to navigate the website for check-in. Which I had no luck. when I checked my bag, the lady at the kiosk had NO idea what was going on, calling her manager, claiming over the belt to the other lady to ask her something and then back again. I watched her place the tag on my bag and off it went. After boarding, she came on to check to see if one of our children were on the flight which I thought was odd. During our flight from Vancouver to Toronto, my husbands knee got rammed multiple times, elbowed in the head all by the flight attendants. Got to Toronto, after waiting over an hour for the bags to come out, everyone finally got their bags (one lady’s bags were on a different carousel) mine did not come out. I called and they opened a ticket . This was a week ago- with no updates from the airline for my lost/delayed bag. I got a call from Toronto Airport saying my bag was there for pickup. I had to go to Pearson, pick it up. Lynx never offered to reimburse my bag fee, deliver my bag. Not to mention, I have heard nothing from them in regards to my bag. Thought I have it now, and thankfully all the contents of it- no word. I would not recommend Lynx unless you’re just travelling with a purse. Even that would be risky.

Not Verified |  Bad experience with customer service. First they canceled my original flight and give me an option to choose different data that ruined my schedule, then I canceled the trip with them. No money back at all. I know it is cheap but is not worth to have headache in vacation. I don't recommend Lynx at all it is a scam company.

✅ Trip Verified |  Trying Lynx for 2nd time was not impressed with staff on flight. I realize hopefully 1/2 decent service on flight even with just water on flights. We paid extra for 2nd row seating and after noticing front row empty as my wife booked and paid for 2nd row, I inquired with staff just after take off that seeing front row not booked and was empty, if possible for two of us to move to front row with following reason. I have medical issues with my hip and recently with my shoulder injury is very painful and stretching it for the period on flight helps incredibly as previously paid for row one wth extra room. My wife saw only row two was avail online so booked it and once saw row one was not booked after we took off, I inquired with one of the staff members if we could move there after take off. All I got for an answer is No but you can move to middle or rear as few empty seats there. Tried inquiring why as we paid price for front or 2nd row to which I got no reason. Not impressed and just wanted to pass on for a real explanation if possible.

✅ Trip Verified | Terrible customer service, staff was using threatening language and tone with things that could’ve been said in a simple kind way. I would rate this a 0/10 experience.

✅ Trip Verified | Save yourself. Unless you're flying with no luggage, it's a scam. They just dinged me $100 for my checked baggage at the airport for a one-way flight. Yet the cost of my flight was $60.

✅ Trip Verified | Booked a flight ticket and was canceled right after. Didn't receive cancellation confirmation and full amount charged. Upon speaking to customer service penalizing for processing the cancellation. Not helpful, unresponsive and not listening at all. Ridiculous.

✅ Trip Verified | We had a 2 hour delay but the staff was kind and professional. The guy next to me took up his seat and half of my seat, but overall was a great experience for what I paid.

✅ Trip Verified | Cheap ticket but add on fees for everything. Website does not update delayed flights, airport crew didn't know either. Delay, delay, delay - 5 hour delay, no apology, no explanation.

Not Verified | Oh man, where to start. Well at no fault of their own from Halifax our departure was delayed by 3 hours due to weather conditions in Toronto, but we finally got on the plane and departed at 10:40pm, original time was 7:15pm. This flight crew was reasonable and although the seats were uncomfortable, the flight was packed and overall everyone was tired this was not the fault of the flight crew. That being said, when we landed in Toronto, we were informed that we had to taxi to another gate because Air Canada was at ours? not sure how that just happens. So, about 30 minutes later, we finally see the doors open, and people start deboarding, and a new flight crew shows up. Meanwhile we are already very delayed and the current flight crew seems tired and annoyed, one of the stewardesses even shouted at the new crew, "you going to just stand there or you gonna help" grooming the interior. Finally this new crew gets off their butts and starts doing something I guess. They are taking their sweet time just joking around, being useless to be honest. Then the Toronto people start boarding, keep in mind, we are already late by almost 5 hours, so you'd think everyone who was needing to board would be there chomping at the bit to get on the plane. We wait seriously an hour and a half to board the plane, they are waiting for some people who apparently can't use watch (last time I was late for a flight, it left without me, as it should have). By now the Halifax folks heading to Calgary are getting very frustrated, it's the middle of the night and we have been sitting in this cramped plane for hours not moving. Oh and did I mention this whole time they are repeating the "prohibited to smoke" announcement, every 10 minutes, which is for some reason needed to be blasted at an unruly decibel considering the time of night. Then this guy gets on the mic and starts thanking everyone for their patience, especially the folks from Toronto, because yah you know Toronto is the center of the uni. No, snacks this whole time, 2 rounds of a dixie cup of water for what ended up being over 8 hours in the airplane. Some kid is puking in the seats beside us and they just give him a bucket. The one thing I have to admit was that the pilot did a great job, flawless take off/landing, spot on. I seriously would rather saw off my arm then do this flight again, I will gladly pay the additional $500 so that I don't have to endure the sheer annoyance of everything that had to do with this flight.