Lynx Air

Customer Reviews

No Skytrax Rating
Food & Beverages 12345
Inflight Entertainment 12345
Seat Comfort 12345
Staff Service 12345
Value for Money 12345
Customer rating from 391 reviews
3/10
No Skytrax Rating
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10/10

"highly recommend flying Lynx Air"

(Canada)

Trip Verified | I loved flying with Lynx it was amazing. My flight was extremely cheap. It was really clean and spacious. The flight was on time and although they didn’t offer drinks they did offer water. Very friendly flight attendants. I would highly recommend flying Lynx Air and will definitely fly with them in the future.
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteVancouver to Winnipeg
Date FlownDecember 2023
Seat Comfort 12345
Cabin Staff Service 12345
Ground Service 12345
Value For Money 12345
yes
1/10

"ask to be reimbursed"

(Canada)

Trip Verified | They had dimensions on their website for a personal item, I literally followed the dimensions. Upon my arrival at the airport, a Lynx airlines employee was in charge for inspections with a box indicating the required dimensions (not the same as on the website), so I had to pay 101 CAD! Same thing on my way back 90 CAD. I contacted Lynx airlines to explain my experience and that ask to be reimbursed, first got an email telling me to check the dimensions on their website, then I responded attaching a proof of the dimensions of my backpack (within the range indicated on their website) and good thing I had them captured at the time of the incident, I got a reply saying "The Airport will charge you for overweight and oversized baggage as they are basing off on certain criteria at the airport and are the ones doing the inspection before each and every flight."
Type Of TravellerSolo Leisure
Seat TypeBusiness Class
RouteToronto to Vancouver
Date FlownNovember 2023
Seat Comfort 12345
Cabin Staff Service 12345
Ground Service 12345
Value For Money 12345
no
10/10

“We will definitely come back!”

(Canada)

Trip Verified | We flew to Orlando on Nov 26 Y9605 and return on Dec 5 Y9705. 1. The pilots' skills on departure and arrival were amazing. I had some smaller aircraft like 737 before. These two experience are very good. 2. There was a hiccup during our way to Orlando. We were sent to Air Canada for some missing documents for an hour. Ended up they realized it and asked us to go back to the Lynx check in. I didn't understand why we had to go back to the check in as Lynx had done the check in. Nobody was there anymore. At the moment I thought we must miss the fight, Lynx called us and waited for us at the last minutes. We really appreciate it. 3. After we arrived in Orlando, I contacted Lynx with the missing documents. Although it is a long wait on the phone, they did their best for the arrangement for rest of us. We really appreciate it again. 4. The price is fair. They only provide water. It is a good way not to interrupt our rest. Some other airline selling foods, duty free and etc. I personally don't like it at all. 5. The bags pick up is very fast on both ways. I am not sure if it is because Lynx Air or local airport service. Just want to give a thumb up. Overall, I wish Lynx Air can get more and more customers because Lynx Air deserves it. We will definitely come back!
AircraftBoeing-737
Type Of TravellerFamily Leisure
Seat TypeEconomy Class
RouteToronto to Orlando
Date FlownDecember 2023
Seat Comfort 12345
Cabin Staff Service 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
yes
10/10

"very happy with the service"

(Canada)

Trip Verified | On the way to Toronto the flight was delayed but I expected that was a possibility so I made sure that I checked to see before I left for the airport. I have to say that they're communication was amazing I received many emails updating me. For the price that I got this flight I was very happy with the service and with the plane itself. I was a little nervous at first when I read the reviews but I had a very good experience with them
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteToronto to Halifax
Date FlownDecember 2023
Seat Comfort 12345
Cabin Staff Service 12345
Ground Service 12345
Value For Money 12345
yes
10/10

"not hesitate to travel with them again"

(Canada)

Not Verified | I flew round trip from Toronto to Phoenix - both flights left and arrived early! Sadly no where near sold out, everyone had their own 3 seats. Planes are brand new, lots of leg room compared to Air Canada Rouge. I got the tickets for $250, can’t go wrong for that! They often have sales on their website. Flight crew and pilot had great communication. They actually kept the lights dimmed for the night flight! As a budget airline, there is only water served - bring your own food and drinks. There is no entertainment and no plugs, so come prepared. I brought a 6x13x17 inch mini duffel bag which counts as my personal item, and you can got a lot in there, no need to pay for a carry on! I have 3 more Lynx flights booked, would not hesitate to travel with them again!
AircraftBoeing 737-Max8
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RoutePhoenix to Toronto
Date FlownDecember 2023
Seat Comfort 12345
Cabin Staff Service 12345
Ground Service 12345
Value For Money 12345
yes
2/10

"I was told my bag was too big"

(Canada)

Trip Verified | Leaving Toronto I was told my bag was too big, I transferred most item and still got charged $110. This is ridiculous since it went under the seat just as a small bag went wasn’t too big, just a ripoff. Coming home from Tampa the flight was delayed 2 1/2 hours and then we got to Toronto. We sat in a plane for nearly half an hour because there was no ground crew to push the bridge over to the plane so we can get off. The plane was probably 90° with no air-conditioning. I don’t think I’ll ever fly on this airline again.
AircraftBoeing 737 max
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteToronto to Tampa
Date FlownDecember 2023
Seat Comfort 12345
Cabin Staff Service 12345
Ground Service 12345
Value For Money 12345
no
1/10

“Customer service is not a priority”

(Canada)

Not Verified | I would have sent my boarding pass but was unable to get it online. They said it was a malfunction. There was no one at the Lynx desk and I missed my flight. When I called, they could not help me. They said basically tough luck. My friends who were on the same flight caught the plane. Customer service is not a priority for you!
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteTampa to Montreal
Date FlownDecember 2023
Seat Comfort 12345
Cabin Staff Service 12345
Ground Service 12345
Value For Money 12345
no
1/10

"we had to pay for bags"

(Canada)

Trip Verified |   When going in to check in for my flight the flight attendant was so rude and told me and my husband we had to pay for bags that we were told when purchasing the flights we did not need to pay for. She then asked twice if my last name Was Ahmed (I don’t know why that’s a problem). Just so rude worst airline I’ve flown with and I’ve flown with a lot of airlines and never had to make a review.
Type Of TravellerCouple Leisure
Seat TypeEconomy Class
RouteToronto to Halifax
Date FlownDecember 2023
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
no
9/10

"cozy, on time & nice"

(Canada)

Trip Verified | Liked this airline! They were organized, cozy, on time & nice. Will definitely fly with them again. Internet & entertainment should be added though.
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteTampa to Toronto
Date FlownNovember 2023
Seat Comfort 12345
Cabin Staff Service 12345
Ground Service 12345
Value For Money 12345
yes
10/10

"highly recommend this airline"

(Canada)

Trip Verified |   I was pleasantly surprised with this “budget” airline. Flying from Toronto to Phoenix and back was a breeze at such an affordable price. The plane left on time (maybe delayed by a few minutes) but then arrived earlier than expected so it all came out in the wash. I was curious about trying Lynx as there are so many mixed reviews but the cost was enticing (even with having to pay for carry on bags and a seat it still cost less than any other direct flight). Granted that there is no power outlets, no wifi, no entertainment, no food/drink (aside from water) but the planes were super clean, flight attendants were great and the flight was smooth. I knew what I was getting into with the absence of certain amenities but the price definitely reflects that. What I was expecting was a dusty old rickety plane with terrible service and hours or days of delays. What I got was the polar opposite. I highly recommend this airline!
AircraftBoeing 737
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteToronto to Phoenix
Date FlownNovember 2023
Seat Comfort 12345
Cabin Staff Service 12345
Ground Service 12345
Value For Money 12345
yes