Lynx Air

Customer Reviews

No Skytrax Rating
Food & Beverages 12345
Inflight Entertainment 12345
Seat Comfort 12345
Staff Service 12345
Value for Money 12345
Customer rating from 455 reviews
3/10
No Skytrax Rating
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1/10

“Customer service is not a priority”

(Canada)

Not Verified | I would have sent my boarding pass but was unable to get it online. They said it was a malfunction. There was no one at the Lynx desk and I missed my flight. When I called, they could not help me. They said basically tough luck. My friends who were on the same flight caught the plane. Customer service is not a priority for you!
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteTampa to Montreal
Date FlownDecember 2023
Seat Comfort 12345
Cabin Staff Service 12345
Ground Service 12345
Value For Money 12345
no
1/10

"we had to pay for bags"

(Canada)

Trip Verified |   When going in to check in for my flight the flight attendant was so rude and told me and my husband we had to pay for bags that we were told when purchasing the flights we did not need to pay for. She then asked twice if my last name Was Ahmed (I don’t know why that’s a problem). Just so rude worst airline I’ve flown with and I’ve flown with a lot of airlines and never had to make a review.
Type Of TravellerCouple Leisure
Seat TypeEconomy Class
RouteToronto to Halifax
Date FlownDecember 2023
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
no
9/10

"cozy, on time & nice"

(Canada)

Trip Verified | Liked this airline! They were organized, cozy, on time & nice. Will definitely fly with them again. Internet & entertainment should be added though.
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteTampa to Toronto
Date FlownNovember 2023
Seat Comfort 12345
Cabin Staff Service 12345
Ground Service 12345
Value For Money 12345
yes
10/10

"highly recommend this airline"

(Canada)

Trip Verified |   I was pleasantly surprised with this “budget” airline. Flying from Toronto to Phoenix and back was a breeze at such an affordable price. The plane left on time (maybe delayed by a few minutes) but then arrived earlier than expected so it all came out in the wash. I was curious about trying Lynx as there are so many mixed reviews but the cost was enticing (even with having to pay for carry on bags and a seat it still cost less than any other direct flight). Granted that there is no power outlets, no wifi, no entertainment, no food/drink (aside from water) but the planes were super clean, flight attendants were great and the flight was smooth. I knew what I was getting into with the absence of certain amenities but the price definitely reflects that. What I was expecting was a dusty old rickety plane with terrible service and hours or days of delays. What I got was the polar opposite. I highly recommend this airline!
AircraftBoeing 737
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteToronto to Phoenix
Date FlownNovember 2023
Seat Comfort 12345
Cabin Staff Service 12345
Ground Service 12345
Value For Money 12345
yes
5/10

"won't fly again with them"

(Canada)

Trip Verified | Carry on and personal items on lynx air: You have to go to the counter to get them to approve your carry on and your personal item. If you don't do it (even if you have your boarding pass), they will make you check the size of your cabin luggage with their little size case thingy at the gate (when its too late). They will be strict and make you either pay for a carry on if your backpack is too big or, if your carry on is too big, you won't be able to fly because it will be to late to check in the baggage with the bigger ones. So, do come as early as possible as indicated in their emails and go to the counter. They are less strict when you come to the counter 1st. They didn't put my cabin luggage in the size checking thingy. Also, won't fly again with them. Delays, not confortable, very young crew, far from the gates at YUL, having to go to the counter is another waste of time for sure. Not worst saving money over time. They are not the worst but you have to be careful with their shallow rules and not be bothered by flying low cost and waking up early. Otherwise, we landed, the plane got from A to B. So the job is done.
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteCalgary to Montréal
Date FlownNovember 2023
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
no
4/10

"Absolutely horrible"

(Canada)

Trip Verified | Absolutely horrible from the gate to the arrival. 2.5 hour flight took 5 hours. Won’t let you use digital boarding pass on your phone. Then wouldn’t accept our paper printed one. Had to get back in line for an airport printed boarding pass.
Type Of TravellerBusiness
Seat TypeEconomy Class
RouteOrlando to Toronto
Date FlownNovember 2023
Seat Comfort 12345
Cabin Staff Service 12345
Ground Service 12345
Value For Money 12345
no
1/10

"a one way refund will be offered"

(Canada)

Trip Verified | While waiting at the airport in Toronto received a phone call that my father passed away, was told by numerous Lynx Air representatives a one way refund will be offered, still waiting almost 2 months.
Type Of TravellerCouple Leisure
Seat TypeEconomy Class
RouteToronto to Halifax
Date FlownSeptember 2023
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
no
8/10

"Overall we had a good experience"

(United States)

Trip Verified | My daughter and I had a great experience with Lynx Air. This is a budget airline… so if you don’t pay attention when booking your ticket, you will not be happy. You need to measure your luggage- they check every bag at the airport for size and will make you pay if too large. If you read your emails and understand that there is no snack service, luggage restrictions, etc then your expectations will be appropriately set. Our flights left on time and very pleasant. Airplane staff was excellent as was check in staff in Toronto. Check in staff in Calgary were absolutely awful and miserable, but once you quickly got past them all was well. Airplane was very clean, warm, good bathrooms. Seats are very basic but ok for a domestic flight. Return flight was in an exit row and the leg room was great! You will pay for everything- but we were fully aware heading in to the flight and packed accordingly. We chose to pack together in one checked bag as that was cheaper than 2 carry-ons. No issues with our luggage. There is not a lot of staff in the airport and many seem to be in training, so do arrive early as advised in many emails sent before the trip. Overall we had a good experience and I would fly Lynx again.
Type Of TravellerFamily Leisure
Seat TypeEconomy Class
RouteToronto to Calgary
Date FlownNovember 2023
Seat Comfort 12345
Cabin Staff Service 12345
Ground Service 12345
Value For Money 12345
yes
1/10

"Delay after delay"

(Canada)

Not Verified | Absolutely horrendous. Delay after delay. No updates, and wrong information provided on their web site. This is the last time I am ever flying with this airline. They delayed our flight for 12 Hours. Then it went on for 24 Hours! Who knows if they will fly at all. Avoid this airline at all cost.
Type Of TravellerFamily Leisure
Seat TypeEconomy Class
RouteCalgary to Hamilton
Date FlownNovember 2023
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
no
1/10

"won't be traveling with them again"

(Canada)

Trip Verified | I paid for a carry-on luggage but when I arrived at the airport, the lady at the check-in counter said because it did not fit into the metal frame, it has to be checked in. This is a carry-on luggage that I have been using for all my travels and it never has a problem. Besides, I can see other passengers bringing the luggage same size as mine onboard which made me feel so stupid that I followed the "rule" for them to measure my luggage even I already checked in online. But knowing Lynx is a cheap airline, I agreed to have it checked in and paid over $100 for that. The lady at the check in counter told me to call Lynx to get a refund for the fee I paid for my carry-on bag. When I called, I was told it will not be refunded according to policy. The lady at the call center put me on hold for over 40 mins then disconnected the line. I felt that it is so unfair for consumers to pay for a service that was never used, not to mention I paid extra for checking in the bag. It is not only about needing to compromise for small space and luggage fees, but also the harsh and unfair rules that Lynx impose. Now I learn my lesson and probably won't get into trouble again; however, I will not travel with them again. I rather pay a little more to save the hassle of lining up for over 40 mins even I checked in online so that they can measure my bags and to deal with the harsh rules and rude employees. Besides, even when I submit a formal feedback, the company refuses to take ownership for the wrong information given by their employee and all I got was a copy and paste reply. I value my good mood when I go on travel so I won't be traveling with them again. At least other airlines care more about their reputation and Lynx only want them be labelled as "The Cheapest".
Type Of TravellerFamily Leisure
Seat TypeEconomy Class
RouteCalgary to Los Angeles
Date FlownNovember 2023
Seat Comfort 12345
Cabin Staff Service 12345
Ground Service 12345
Value For Money 12345
no