Lynx Air

Not Verified | Simply put, I will never fly Lynx again. Delays in both directions. Inability to scan phone tickets resulting in the slowest boarding I have every experienced, archaic bag tagging further delaying boarding, and ludacris bag size expectations. I almost had to check my carry on bag (a standard size carry on product) because one wheel didn't fit their ridiculous bag size measurement bin. They were delayed so they "let it go this time". Terrible airline. Not to mention, if you are doing a carry on and a personal item, it no cheaper than Air Canada or West Jet. Just simply a worse experience.

Not Verified | Not only do they charge for carry-on bags, but they also charge for seat selection and priority boarding. And don't expect any complimentary snacks or drinks on board, because they charge for those too. The worst part is, you don't even get what you pay for. Lynx flights are notorious for being delayed, cancelled, or overbooked. Their customer service is non-existent, and their refund policy is a joke. They will make you jump through hoops to get your money back, or offer you a useless voucher that expires in a month. Lynx is not a budget airline, it's a rip-off airline. They lure you in with low fares, but then nickel and dime you for everything else. You end up paying more than you would with a reputable airline, and get a much worse experience. Save yourself the hassle and avoid Lynx at all costs. They are the worst airline in Canada.

✅ Trip Verified | First time experience with Lynx and learnt a costly lesson. Once you have paid for anything - ticket, seats, baggage etc, the money is gone forever, Its like a blackhole. If you are lucky, they may issue a voucher but never your money. The initial price was good so we booked 3 return tickets from Los Angeles to Calgary, not realizing that costs will start piling up. Added the carry-ons [$35/piece] online as cost at the airport is $50 per piece. Went to the airport and the flight was delayed twice, making us miss all connections and bookings. So we did not board and asked for refund on the entire trip. Airport staff is outsourced and were unable to help in any way. Called the airline number and was on hold for 50 minutes - after which the Agent told us to contact them back, 3 hours after departure. Tried getting in touch again - the calls kept getting disconnect and site was down. Next day tried the Chat and after 1 hour 30 minute wait, got a live agent. There was no refund on the outbound flight - not even the $105/- paid for the carry-ons or the taxes. Reason - the flight was late by 2 hours 53 minutes and not 3 hours. The return leg was cancelled but after a penalty of $35/ticket and again, the taxes and fees were not part of the refund voucher. Ended up loosing $500 during this process. So realized that do not go with Lynx unless 1. You are absolutely sure about date/time 2. There are no dependencies of connections, bookings, rentals etc 3. Not travelling with young kids 4. Don't care about WiFi or charging your phone. 5. Ready to never see your money 6. Able to use voucher [if lucky] for future travel

✅ Trip Verified | Our December 24th, 5 pm nonstop flight from Toronto to Vancouver was changed to a one-stop flight with a 40-minute layover in Winnipeg. Upon landing in Winnipeg, the flight was canceled, requiring us to leave the plane with our belongings. We were instructed to take a hotel, with the promise of reimbursement, and the substitute flight was scheduled for December 25th at 11 am, later delayed to 2 pm. The airline now refuses to reimburse the hotel cost, citing the flight cancellation. This nearly full-day delay has prevented me from spending Christmas Day with my family, and I've incurred additional expenses due to these disruptions. The lack of clarification on the reasons behind these issues is frustrating. I expect accountability for these inconveniences caused by this awful Lynx airline company. This is the worst experience I’ve ever had!

✅ Trip Verified | This was a completely torturous experience for us. It was my first time trying Lynx Air, but unfortunately, it did not go well. The flight was delayed for 4 hours without any valid reason or an apology for the inconvenience. I can't believe this airline actually exists. This was such a bad experience that I would rate it 1 star and never recommend anyone to try this airline.

✅ Trip Verified | This is my first experience with Lynx, and I was very nervous, having read a number of reviews. I am happy to say that my experience was extremely pleasant. The price was great, as I did not bring any baggage other than a personal item. By that I mean a small backpack that I was able to fit a laptop and a few clothing items and toiletries in. Nobody batted an eye at the boarding gate to give me a tag either way. The crews on board [4 different crews] and at the ticket counter in both Vancouver and Hamilton were fantastic. By that I mean really awesome! There was only water served on the YCC to YHM Leg. There are no USB ports or films to watch, so bring your own. All of this information is clearly outlined in the mini emails you will receive. I had only a boarding pass on my phone and that was fine as well. The flight leaving was on time, but we were 1.5 hours delayed returning because of the delayed inbound flight. The price was very steep if you wanted to bring carry-on baggage to go in the overhead compartment. But if you don’t need to, then I would recommend this airline.

✅ Trip Verified | Arrived at the airport in Calgary with my boarding pass already printed off. I had prepaid for a checked bag so I went to the check in desk to drop it off. The agent I spoke with was not wearing anything that identified them with Lynx air, I suspect that she worked for a third party FBO that Lynx contracted to save money. Such is the ULCC experience. The gate agents were rude and their instructions were unclear. The one constantly made announcements to come to the gate to have your boarding pass printed if it was not already printed. But people had already "printed" off their boarding pass at home. I feel like the gate agents could be a little more professional in their operations. Besides that I had a good experience with Lynx. I was in Calgary and now I am in Vancouver. I booked my flight for over the holidays in August and for me to fly one way with a check bag and a seat in the emergency exit row was $153 CAD. Lynx has good value for money but don't expect any extra perks. If you're simply looking to get from point A to point B then I recommend Lynx.

✅ Trip Verified | Had a great experience with Lynx! I was a little worried after reading all of these negative reviews but they are a low cost carrier so you can’t expect the same benefits as other expensive airlines. For what you receive it is definitely worth it. Was a little delayed boarding but still arrived shortly after the scheduled arrival time. Overall very happy and will be using them again.

✅ Trip Verified | Stay away from this airline at all cost! I don't know why I gave them a try. I was stupid. The departure flight I got an email saying that it is delayed by 4 hours, from 4pm to 8pm. Then there was a second email saying that the flight was further delayed to 8:45pm. My friend arrived the airport at 6:30pm but he couldn't find any staff working on check-in. He has a snowboard bag. Eventually he gave up the flight. I asked the staff lady at the boarding gate why there was nobody at check-in? She said it was closed and she didn't see my friend. Perhaps there was a fine print that the check-in close 90 minutes before departure. But the departure is 8:45pm, not 8:00pm! This delay costs me a lot. When I arrived Calgary airport, it was about 1:30am. My rental car company Hertz closed. Therefore, I have to pay a very expensive fee to get a car from Avis nearby. I hope Lynx can reimburse this extra rental car cost but they never answer my phone call. The delay also ruined my ski trip. My friend didn't board so I have to pick up him the next day (he booked another WestJet which is much more reliable). The 2nd leg is not good too. There are many check-in counters in Calgary airport. The staff were not well trained. I didn't know that the international check-in counter is at the other end until the staff told me after I waited about 20 minutes. Then at the international check-in, the guy didn't know how to use the oversized luggage computer. A lady from westjet told him how to open the gate. The most outrageous part is the bag waiting time. The plane landed at 9:40am local time in Los Angeles. My bag was showing up at 11:07am. I took pictures to verify the 1.5 hour bag waiting time. There was a Lynx lady at the site. She told me that there were two planes unloading at the same time so they decided to unload the bags after the plane from Toronto arrived? This is the most ridiculous and most stupid cost saving idea. What about customers of the plane that arrived first? Finally, the in-flight service is simple but I don't understand why there are 4 flight attendants as there was just one free water service. The European budget airlines just have 2 flight attendants and they are busy from very beginning to very end of the journey. This airline doesn't know where to save money and control the cost. The management definitely has no experience. The only positive point is the seat pitch. It's the most generous among all the budget airlines I have flown. Perhaps exceeding some top-tier carriers. However, there was no food, no WiFi, no charger, no screen and hard to understand the accent of pilot. Anyway, this airline devastated me and my friend.

✅ Trip Verified | First issue, flight was rebooked for a day later than it was supposed to leave for vacation. Arrived at the airport to rude and argumentative gate agents. Arguing with me about my 'small backpack' which is approved on their website. They told me it has to be a purse. They demanded I pay 85 dollars or have them stand over me while I remove my medication and a sweater from my bag and transfer it to my friends bag. They repeatedly made me put my bag into the measuring device at which point the zipper on my bag broke. Still sitting on the tarmac now. Being told the airplane has to be restarted so we must sit out here with no power for the next 5 mins. So awful I'm considering getting off and staying home. 1000 out of 100 do not recommend. Thank God I'm coming back in Westjet. Lynx will never see me again.