Lynx Air

✅ Trip Verified | When you buy the ticket, they tell you that you can take a personal item that can fit under the seat in front of you. I travelled with a backpack that has fit under many airplane seats, and fit easily under the seat when I did get on the plane. But as I was waiting to board, a man called me out of line and asked me to fit my bag into a tiny box with an opening about 30cm by 15cm. When it didn't go in easily, he said "you will have to pay." I replied "I'll get it in there" and kept stuffing. We went back and forth like this for a long time. Finally, the man started helping me: "Do you have any food?" he asked. Apparently, food didn't have to fit under the seat in front of you (why didn't he mention that before?). By removing two water bottles and a Costco-sized carton of chocolate caramels, I fit the pack in that tiny box. He allowed my wife to remove her coat from her bag. I don't know how much they charge, but if I had purchased a carryon item ahead of time, it would have been $92 CAD, and the web-site said it would cost more at the gate. The people are nice, but the airline policy is to lure you to the gate where they tell you that if you want to fly, you must pay extra. If you fly this airline, make sure you can pack your bag into an opening 15cmx30cm. I don't remember the other dimension very clearly.

✅ Trip Verified | Be very careful! Luggage was underweight in Toronto, we brought nothing extra back and was charged $75 US in overweight charges in Orlando. Even though I argued with them that their scale was incorrect and in fact showed them a screenshot of the airport scale and that their scale was incorrect they still charged me. We also upgraded to seats with extra leg room as we are tall, they refused to refund me that $180.00 in upgrades even though they admitted to a aircraft change. All in all this is a low cost airlines, no bell or whistles. We didn't even get water service on the way back to Toronto. The initial flights might be cheap but they charge if you sneeze! In the long run with carry-on's and luggage we paid more than if we had flown with Air Canada. The prior reviews of delays are very real, we were delayed twice in Toronto and 3 times in Orlando making what should have been a 2.5 hour flight into a whole day of travel. I would rather pay more than fly with this airline again.

✅ Trip Verified | This airline is a joke! Not cheap at all. They don’t have customer service over the phone, and their website is erroneous you couldn't download a boarding pass. If you wanted to modify anything, you are unable to do it online. There’s no 24-hr customer service to call also. My flight was very much delayed. I will avoid this airline from now on.

✅ Trip Verified | Overcharged for a carryon because of technical issues of the website, terrible traffic for support, and the lack of option to add a carryon to my reservation online, even if you still have 24 hours. The SMS notifications that an agent wants to talk to you did not load the chatroom, but sent me to help page where I had to requeue and end up at the end of the line over and over again, putting me behind 100s of people. After the 6-7th attempt, it was too late to resolve an issue that would take a few seconds to solve, because I already had to pass baggage. Sure is a smart way to overcharge the clients. I had to pay 30% than the original price because of this. By the way, the bot kept suggesting I add the carryon online myself, but the link it sent me would just lead to my booking that was already checked in. I would fix the bot suggestion to direct a client to agents right away. Thanks for nothing.

Not Verified | I am really impressed with Lynx Air. The plane was very clean and welcoming. Staff made you feel safe and even provided some comic relief which is nice for an apprehensive flyer. It is a basic airplane and all you get is water but for the value I would completely fly with them again. Overall a fantastic experience.

Not Verified | More than a week before the departure date, I have a family emergency as my grandma is in a critical condition and we need to visit her right away. Lynx Air said they can do a partial refund but not to the original payment method but just a travel voucher. I'm just shocked how a company have this kind of policy for not giving any refund policy. Based on this personal experience I don't think we should ever book ahead with Lynx Air, other airlines I know do give a refund or partial refund at least to the original payment method and not just a voucher. Be a company who thinks of their customers and not just for the profit.

✅ Trip Verified | This was my third time flight with Lynx. Yes you pay extra for luggage but this is all explained on their website so there should be no surprises. And you need to pack a lunch if you think you will get hungry. I have always found the cabin crew to be very pleasant. I have flown on many airlines and I don't think I have met a nicer crew then on my recent Lynx flight.

✅ Trip Verified | This was the worst airline I have travelled with. Terrible customer service. I was not charged for a carry-on on my way from YYZ to YEG, but when I returned from YEG to YYZ they decided to charge me $90 for the same backpack, the same that I have previously used in the first flight.

✅ Trip Verified | Worst Airline. They charged $85 for my backpack because the strap didn’t fit in. They nickle and dime you for ever cent. Do not recommend that you use this airline.

Not Verified | Almost all backpacks and bags are considered as a carry on and as a result they charge an extra $100 fee on top of any checked bags and ticket. Boarded us an hour and a half early before actually taking off. Based off my experience and reading other reviews I’d recommend flying with a different airline.