Lynx Air

Not Verified | Terrible customer service. The Luggage is lost. Their wait time on the phone was almost 2 hours and no help. Then I went to the online chat service and waited for 45 minutes there again no help. They even don't say what is the status of the bags. They just tell you that you will receive an email that you have a claim. 2 days and no email yet. Worst service I ever received from an airline.

✅ Trip Verified | I paid for checked luggage on booking. arrived at the airport and they made me pay again for checked bag $113.00 Apparently the bag paid for on booking was a carry on bag. It is the same cost for a carry on bag and a checked bag. $79.00 But they could not figure out how to make this transfer at the airport and insisted I paid for it again. Just hard to understand that they have such incompetent people handling their check in desk at the airport. So sad to see this in customer services.

✅ Trip Verified | Multiple unauthorized fraudulent charges made to my credit card. No customer service at all. Multiple attempts made by phone, the hold time greater than one hour.

Not Verified | I don’t recommend Lynx to anyone they are complete rip off. When I reached the airport they overbooked the flight and don’t take me onboard. Some guys even come at 1 hour earlier at counter they also let them onboard. Please guys choose any other airline. I wonder how even they have 1 and half star ratings.

Not Verified | First and last time ever flying with this piece of garbage airline! Waited over an hour for baggage retrieval with not a single announcement or update - no customer service ANYWHERE, tried calling, email and chat with zero results. Return flight, Check-in Agent incredibly rude and inconsiderate. Just when you think things can't get any worse, they managed to surprise us with a new level of lowliness and the final cherry topping on top of two delays and gate changes from one end of terminal to another topped with an additional lengthy boarding delay.

Not Verified | Booked a flight 4 hours earlier so I can get to my international transfer at Vancouver to Melbourne but flight got delayed for 3 hours. Arrived late to Vancouver and from there missed my flight heading to Melbourne. Such pathetic flight with no other consideration. Will never recommend anyone else to book a flight with them. Made a mistake booking this flight.

✅ Trip Verified | Terrible! Everything is extra, Baggage costs are almost as much as ticket price! 3 hours to get to phone help. 18th in line for chat. Chat cannot answer questions so terminates chat. Told there were no upcoming promotions but 3 came up within a week after booking. Website is a mess - triple booked me. No tsa/Nexus available on a Lynx flight. Got to be one of the the worst airlines ever. Wont make the mistake of using them again Hope you wont ever make that mistake.

✅ Trip Verified | First off the flight was cheap but carry on was not, I got a way cheaper flight with Air Canada when I flew back and my Carry on was free. So my flight was supposed to leave for 8.20 and arrive in Edmonton at 8.47 with the 2 hour difference, I didn't get in until after 1am. Also nothing but confusion at the gate, which was changed multiple times, Just horrible for my first experience flying.

✅ Trip Verified | In July I booked two tickets from Lynx and both experiences were horrible. One was delayed more than 3 hours (Vancouver to Calgary) and another flight (Calgary to Los Angeles) was delayed, then canceled, then 24 hours later, I received an email that they rescheduled me for a flight 48 hours later. By that time, I was already forced to stay an extra night and had purchased new tickets to go back home to Los Angeles. I had a young child traveling with me. Anyone who has traveled with young children will know how terrible it is to be stranded in an airport for hours indefinitely. These two flights ruined my vacation. And I have received zero compensation so far. Nothing for hotel, air fare, and not even a refund for the original flights I purchased that were canceled. You're welcome to read on for further details: My flight from Vancouver to Calgary was delayed more than 3 hours and I was notified around 3AM, just a few hours before the original departure time. It was annoying but we eventually got to Calgary. The flight from Calgary back home to Los Angeles, however, was an absolute nightmare. We got to the airport, went through customs to the US terminals, and was told it was delayed an hour around boarding time. Then we were told two more times it was delayed further, then "indefinitely" (but still not canceled). The Lynx employees (who said they didn't work for Lynx; just third party contractors who work for the airport) rounded up all the passengers and ushered us back through US/Canada customs and dumped us in the baggage area. To make a long story short, families with young children such as mine were stranded at the Calgary airport with no customer support whatsoever. I had to book a hotel, stay an extra night in Calgary, then scrambled to purchase a ticket back to Vancouver, then flew to Los Angeles from Vancouver because there were so few flights out of Calgary to Los Angeles. During all this time I have received zero communication from Lynx, nor could I reach any customer representatives. Then the next day, while we were already on our way back to Los Angeles, I received an email from Lynx showing that they rescheduled my flight to two days later. Impossible to believe that this is a real company. Maybe it isn't - who knows. After all, they only have four airplanes in the entire company, according to Wiki. Wish I had checked this website before booking. Lastly, is Lynx a good value? No, because I ended up paying $200 for an extra hotel night, then $1600 for our flights back home on Westjet and Air Canada and I was not refunded for the original Lynx tickets I purchased.

Not Verified | Worst customer service. Very unorganized. Over 6 hours of delay on way to Montreal. My return from Toronto also had delay. They mention staffing as the reason.