Lynx Air

Not Verified | Firstly delayed 2 hours. Regular usual personal item pack doesn’t have the same dimensions as Flair / Air Canada / Westjet causing me to pay $90 in “check in bag”. When entering my seat because overhead was full they made me put my $90 bag underneath the seat where personal items go. Horrible experience. Won’t fly again

✅ Trip Verified | 6 hours of delay. My travel plan was completely messed up because of their failures. no one there provide any help or costumer service. I will never, ever take it again.

✅ Trip Verified | Terrible Boarding representatives, very high baggage price, The manager in lynx Toronto threatened to make me lose my flight and call the police on me. Last time am flying Lynx Air. The Reps are Rude and lack customer service skills.

✅ Trip Verified | Seemed like an okay priced ticket, not super competitive but just enough that I decided to book here. By the time I paid for my carry on ($90), I might as well have flown with a more reputable and comfortable airline. Additionally, the flight was delayed and unlike other budget airlines there's no food or drinks (including water). Don't waste your time or money to fly with this airline, it adds up quicker than other budget airlines and you'll likely arrive late, frustrated and with a dead phone.

✅ Trip Verified | If I’m going to be charged 90 dollars for a carry on, on a 200 dollars ticket which would cost me an additional 180 dollars on a 2 way; why would I not choose more reputable airline than this one for that price? You get fooled with pricing online when you’re booking till the time you need to check in. What a disappointment.

✅ Trip Verified | My wife and I needed a one-way ticket to Calgary from Phoenix and thought we would give this new discount airline a try. The seats were inexpensive, but there was a C$50 charge for each bag, so the plan was to cram everything into one big bag and make sure it was under 50 pounds. We also each carried on a small backpack. When I checked in 24 hours in advance I was a bit annoyed at the fact that TFSA pre-check is not available with this airline, I don't know if the airline has to pay for this, if they do I suppose it all makes sense, after all, the tickets are cheap. The 24 hour advance check-in caused me a bit more grief, I hadn't entered my passport info in advance. It took me a while to figure out I had to bail out of the check-in and go back to the original reservation and add the passport info. I think the IT people should allow this to be entered while checking in, instead of saying passport info needs to be added but not telling you how to add it. The last step of the advance check-in I was put in a seat selection screen with a charge for each seat, I decided to save the cash and had to exit this step which was easy enough. It worked fine except we were put one row from the back of the plane, the joke's on me! At the airport it was old style, they issued us paper boarding passes, and printed up a baggage tag for our porky bag and put it on themselves, I apologized for the weight of the bag and the attendant laughed, telling me she had to deal with 50 pounders all day! Fortunately the lineup for security was only about 15 minutes so the pre-check people only saved 12 minutes on me. We boarded early, left on time, and the beauty of being near the back is that I hopped from the middle to the aisle seat just before takeoff so we had an empty middle seat, pretty fine! The flight attendants were courteous, and they delivered us two rounds of water for this 3 hour flight. The ham and swiss sandwich I made before I left for the airport was outstanding. All in all a very good experience, I should add that after you walk onto the plane you're not subjected to walking by the smug fat-cats in the front rows in first class, and you can use the forward bathroom if you want, a nice change!

Not Verified | Flight booked for May 28 to attend a meeting at destination. A few days after booking, an email from Lynx: Your flight was rescheduled to May 30. Delayed by 2 days - this would be AFTER my meeting has taken place. I call the airline to cancel my flight and am asked to pay a processing fee for cancelling the flight, which I find ridiculous given the situation. After some back and forth, the representative hangs up on me. The second representative sympathizes but still insists on the processing fee, and eventually gives me a number to call Lynx Air directly which leads to a consistently busy signal. I have tried my best to avoid this airline and will now do so at all cost.

Not Verified | No, Never again. Flight delayed 1 hour going to destination and 7 hours coming back. Flight attendants very unprofessional. Captain was great and very professional!

✅ Trip Verified | Upon arriving at the airport 2 hours before flight and began to check in, we were greeted by an extremely unpleasant Lynx employee. It would appear that we were interrupting his day in order for us to book in. He then told us that our flight was delayed by 2.5 hours. When we asked why it was delayed he seemed not to care and asked for our boarding passes and ID. When we again asked why he was extremely agitated and said I don't know and simply ignored us and told the next passenger to step forward. We then went to a restaurant in the airport and ordered food and contacted Lynx Head Office. After about an hour waiting for someone to answer the phone we were told that they had no indications of any flight delays concerning their airlines and all flights out of Victoria were on time. I was standing in front of the departure board and it clearly indicated that our flight was delayed 2.5 hours. I then took a picture and sent the them. I was informed that there are no delays and they said goodbye. About 15 min after that our flight was yet again delayed another hour. Still no response from the airline or staff. I will never fly this airline again. It is not a discount airline as they charge for more that a major airline would. Please heed this warning and avoid this airline at all costs.

✅ Trip Verified | The consistency and quality of customer service has been horrendous on our trip from Calgary to Vancouver. I was traveling with my three small children unexpectedly when my husband wasn't able to make it. I had called ahead to arrange paid seating to allow me to sit close with my 3 kids. My 2yr old and 4 yr old have never flown before. I had informed them I would have two car seats on either side of me sitting on the plane with my eldest 6 yr old daughter on the opposing aisle seat in a row. The customer service phone rep explained to me that I could pay for seating which I chose to do to ensure I'd be with my children no matter what. I had also requested assistance to and from since I'd have a large check in luggage bag, 2 car seats, backpacks and a wagon. When we arrived the Lynx check-in desk staff were missing completely. They never even showed up and another airport staff member who does not even work for Lynx had to check us in. A WestJet check-in employee attempted to help find the Lynx staff as multiple passengers were in line waiting with myself and my 3 kids. I did not receive any help whatsoever as a mom of three with all our things. The boarding gate staff gave a thirty second window for priority boarding so that I ended up having to fight for space to board with my things and kids which was incredibly frustrating now after the initial lack of staff. Upon boarding the plane, the flight attendant was quick to tell me I was not allowed to have car seats on the plane unless by a window. None of this was shared with me by their phone representative who happily charged me money for arranged seating. Only because the flight was not full I was able to be seated two rows of two so that my eldest was able to sit with my 2 yr old and I sat with my 4 yr old that was upset out of fear from being separated with the way the staff treated us. The multiple staff did not help in any way with our car seats/bags or wagon. Only because of another caring passenger, I was able to get a little bit of help to get us on the plane. The staff on the plane seemed more interested in gossiping the entire flight and gave us no attention. I'm generally pretty easy going but this was a brutal experience. Even with just simple decency, when you see another human being with a lot to carry at once, the normal thing to do is offer a hand, let alone when you've actually already arranged for assistance. The flight attendant was quick to tell me the rules I had to bend to, such as not stepping out of the plane doorway to fold up my wagon to gate check, while no one offer to help with my 3 kids sitting on the plane amongst other passengers. The fellow passengers were more helpful than the staff! On touchdown, again, there was zero assistance departing the plane. I called to now rearrange our already prepaid seating to ensure a better trip back now knowing their rules. The phone rep told me that they reported the situation but wouldn't refund my unused paid seating until they hear back in 1-2 days time from their airport staff. So the only thing I was told for our flight home is that they hope it goes smoother. They don't even know their own rules, they prioritize their own profit over neglectful and terrible customer service. Incredibly frustrating and disappointing. The storage space under the seats was also very inconsistent so if you have a backpack within their sizing specs they provide, it may even fit under the space if you sit in the isle.