Lynx Air

Customer Reviews

No Skytrax Rating
Food & Beverages 12345
Inflight Entertainment 12345
Seat Comfort 12345
Staff Service 12345
Value for Money 12345
Customer rating from 455 reviews
3/10
No Skytrax Rating
Filter Reviews by :
Show
1/10

"insisting me to pay for baggage"

(Canada)

Trip Verified | I booked my ticket via kiwi.com and the information i was given about baggage was incorrect by kiwi.com. Staff who were checking in for flight were rude and they were not ready to listen to me and insisting me to pay for baggage.
Type Of TravellerCouple Leisure
Seat TypeEconomy Class
RouteWinnipeg to Vancouver
Date FlownAugust 2023
Seat Comfort 12345
Cabin Staff Service 12345
Ground Service 12345
Value For Money 12345
no
1/10

"negative emotions and a spoiled vacation"

(Canada)

Trip Verified | I had 2 flights of this airline. I regretted it twice. the delay was more than 3 hours. I arrived very late because of which I had to take a taxi and also pay for late check-in. The airline company refuses to compensate for the damage. There were also a lot of problems with the flight delay on the return flight. Rudeness at the reception. They didn't want to register me and another woman with a child. Just a terrible aviation company, I do not advise using it. The most negative emotions and a spoiled vacation
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteHalifax to Toronto
Date FlownJuly 2023
Seat Comfort 12345
Cabin Staff Service 12345
Ground Service 12345
Value For Money 12345
no
10/10

"overall a good service"

(Canada)

Trip Verified | Went in skeptic after reading other reviews, but it turned out to be a smooth ride. No problems with carry ons, flight was on-time, staff were super friendly, overall a good service. For a budget airline it's a great service, I'm mostly writing this review because they deserve it. I saw some bad reviews and was nervous about my flight and baggage (I'm traveling on a slim budget) and I had no issues. Thanks Lynx Airlines and keep up the good work!
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteVancouver to Montreal
Date FlownAugust 2023
Seat Comfort 12345
Cabin Staff Service 12345
Ground Service 12345
Value For Money 12345
yes
1/10

"Lynx has completely abandoned us"

(Canada)

Trip Verified | I flew to St. John's Newfoundland from Montreal on August 3, 2023 with Lynx Air to join my father who had taken the same flight on August 1, so that we could visit my grandmother. My boyfriend arrived Thursday evening (August 10) and we have to return to Montreal together on August 14 to return to work. Two hours after we picked him up, Lynx Airlines sent us an email saying that our flights back to Montreal are only two weeks away, and that no accommodations will be offered while we're stuck away from Montreal, no help with meals. They say my boyfriend and I can't get home until August 28th and my dad has to get home on the 30th. We had to book a brand new ticket home with PAL airlines to bring us home, and hope to get refunded by Lynx. The Canadian Transportation Agency said it was an organization after the fact and to make a complaint as soon as we return and to keep our invoices. It is impossible that the company was not aware! Lynx is advertising cheap flights all the way from Calgary to St. John’s, but not completing the service agreement with them. Lynx has completely abandoned us.
AircraftBoeing 737 max8
Type Of TravellerCouple Leisure
Seat TypeEconomy Class
RouteMontreal to St. John’s
Date FlownAugust 2023
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
no
1/10

"they treated me very badly"

(Canada)

Not Verified | I boarded from Toronto to Winnipeg via Lynx Air. My daughter forgot her backpack in a waiting room, they treated me very badly when I requested to check my bag. I was with 3 kids, they didn’t allowed me to see the waiting room. I was in a bus before going to plane when I requested them, but they refused.
Type Of TravellerFamily Leisure
Seat TypeEconomy Class
RouteToronto to Winnipeg
Date FlownAugust 2023
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
no
1/10

"Worst experience of my life"

(Canada)

Not Verified | When we tried to check in online we couldn't so we went to the airport to check in. That's when I found out that my flight was cancelled. There was no information or email that was sent informing me of the change. When I went to talk to the Lynx representative they simply said there was no flight going to Edmonton that day and I had to go that day because I had to attend a funeral and had to return the next day. I showed them my booking confirmation email and tried to explain to them the situation but they just said that this was the fault of the agency and refused to take responsibility for not sending an email in advance and letting me know or acknowledging their faults and giving me compensation. When I called the agency, as expected, they said it isn't their fault because they also didn't receive an email from lynx so they were unable to let me know. After that, I tried to call lynx on the phone to see if they could do anything. I ended up waiting for 2 hours and not a single person picked up the phone. It just kept telling me all the representatives are busy and to wait longer. I ended up missing the funeral of a dear friend because of some irresponsible airline. I would strongly discourage anyone who is thinking of flying Lynx. Worst experience of my life.
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteToronto to Edmonton
Date FlownAugust 2023
Ground Service 12345
Value For Money 12345
no
1/10

"charged for normal carry on luggage"

(Canada)

Not Verified | First they charged for normal carry on luggage, the staff was cold and unimpressive. They force you to put your personal items under your seat even if there is space on the overhead bins. They managed to ruin our trip to Jasper and Banff by their unprofessional behaviour. They should be penalized and fined.
Type Of TravellerFamily Leisure
Seat TypeEconomy Class
RouteCalgary to Toronto
Date FlownAugust 2023
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
no
7/10

"get you there eventually and cheaply"

(Canada)

Trip Verified | Lynx do get you there eventually and cheaply. Anything else is a bonus. Booking and organising are pretty straightforward, look out for the email reminding you to check in online. There is no app or anything else and boarding passes will be emailed to you and your party direct. Choosing - and paying for - Priority Boarding doesn't seem to make any difference as Priority Boarding will not be printed on your boarding pass or called at the Gate. It may however give you the confidence to push to the front. When considering bags do bear in mind that at no stage will how many bags you are carrying be reconciled with how many you have paid for so you may wish to style it out on this one. Lynx don't fly on time. They fly the same day but otherwise everything is quite fluid. Do sign up with the airport you are flying from for texts on the flight to keep in touch as Lynx will only update you over email. Keep an eye on both. The 2-3 hour delays on our outbound and return were both blamed on late incoming aircraft - the outbound kept worsening, the return was declared late the day before and stuck to this time. Boarding is chaotic and disorganised, basically you need sharp elbows if you wish to get on first. The Lynx fleet is modern, comfortable and clean. There are no in flight amenities which they are very clear about - water will be served regularly but no wifi, entertainment or food so bring your own. There is also no power at seat so again your power bank is your friend. Cabin crew are friendly and competent. Boarding at Pearson is via bus and seems to depart from a car park some distance from the airport, be prepared accordingly. It is cheap. It will get you there. Stop expecting anything else and don't make any plans linked to landing at a given time. Its not Emirates first class people, calm down.
AircraftBoeing 737-800
Type Of TravellerFamily Leisure
Seat TypeEconomy Class
RouteVancouver to Toronto
Date FlownAugust 2023
Seat Comfort 12345
Cabin Staff Service 12345
Ground Service 12345
Value For Money 12345
yes
1/10

"delayed and delayed and delayed"

(Canada)

Trip Verified | Leaving Toronto flight on July was delayed a couple of times. Flight was scheduled at 7 am so we prepared to leave home by 3 am only to find out flight was delayed and delayed and delayed and delayed. Finally we boarded the plane and waited again because apparently no co-pilot. We finally took off around 11 am (by this time, we don’t care anymore). Hoping a bit better leaving St. John’s and same issue happened. Originally scheduled at 6.10 pm and delayed and delayed and delayed. Then it was overbooked and they need volunteer to give up their seats with some compensation (credited). finally boarded plane around 8 pm but plane didn’t take off until 9.15pm due to maintenance issue. They found scratch on the rotor of the plane. We arrived in Toronto at 11.08 pm and right now it’s 12.30 am Toronto time and we are still waiting for our luggage. Carousel is not even moving. Very hard to travel with pet and little child. This is our first and for sure would be our last! Giving it 1 star because at least we arrived in Toronto.
Type Of TravellerFamily Leisure
Seat TypeEconomy Class
RouteSt. John’s to Toronto
Date FlownAugust 2023
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Ground Service 12345
Value For Money 12345
no
2/10

"original flight was at short notice cancelled"

(Germany)

Not Verified | The original flight was at short notice cancelled. Phone centre not reachable. I had to fly 15 h earlier at a very inconvenient time over night. Seats cannot be lowered. Long wait for baggage.
Type Of TravellerBusiness
Seat TypeEconomy Class
RouteCalgary to Toronto
Date FlownAugust 2023
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
no